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How To Cancel BT Guide

BT Cancel Contract

How To Cancel BT

BT is is a telecommunications company that owns British Telecommunications. It is serving people in more than 180 countries, located in the United Kingdom, in London. This company has more subsidiaries and the most important subsidiary is BT Consumer. ?BT supplies services such as television, telephony and broadband to more than 18 million customers in the UK. If you are a customer of BT and you want to cancel your current contract, you will understand from this article how to do it properly. In order to that smoothly, you have to follow some steps.

  • Visit the main BT website
  • Log in with your BT credentials
  • Check if there will be any fees for cancelling a BT service
  • Contact BT Customer Service 0800 917 0510


The information found on this page may act like a multi-step guide, created to help you understand better how to cancel your BT account or service. If you have any questions related to any of their services, please contact BT contact numbers page.

Step 1 ? Enter Main BT Website

Enter BT Homepage

When you visit the BT main website you will find out this is the best source of information to understand how to cancel your BT account. Of course, you can find other sources on the internet, like forums or social media, but visiting their official page is the best way to find what you need to do properly. If you can’t cancel your BT account online, you will find at the end of this guide the BT customer service number where you can call and find help from a member of the support team.

  • First of all, enter the BT website clicking this link.
  • Make sure you know exactly what BT service you need to cancel.
  • You need to prepare a payment method for cancellation fees.

Step 2 – Learn How To Cancel Each BT Service

BT Customer Help

Enter the Customer Help page and read important information about how to cancel each type of BT services and what fees you have to pay for each service. A summary of that information can be found below:

BT Phone Line

If you want to try the BT line for 14 days, you can cancel your service during this period at any time, but if you cancel after this period and your line is connected, you will need to pay the connection charge and you have to pay the contract until the end of it, if the contract has not ended. You will have to give a 30 days notice before asking for a cancellation of BT Phone Line. If you are moving to a new provider, then the notice has to be 14 days. If the account holder has passed away, you don’t have to send any notice. You can call the customer service from 8 AM to 8 PM, from Monday to Friday and in weekends from 9 AM to 6 PM.

BT Mobile

If you want to cancel your BT Mobile contract, you need to know that you will have to pay the remaining charges of your contract. Your contract can be for 12 months, or sometimes even for 18 and 24 months. If you want to move to another Mobile provides, there is a possibility to have some activation and connection charges.

BT Broadband

Like for the other BT services, when you want to leave BT Broadband, you will have to pay the full contract to the end of it, if it is not ended already. If you want to move to another provider, you will need to request a MAC code from the BT customer service team.


If you are thinking of leaving BT TV, you need to know that you will have to pay the remaining charges if you end the contract early. Normally contracts are made for a 12 months period, but sometimes it may be 18 or 24 months long. If you want more information about all the detailed charges for every package, you can do that here.

Step 3 – Log Into Your Account And Cancel BT Account

BT Login and Cancel

Log into your BT account entering your BT ID, usually, this will be your email address and your Password. If you forgot your BT ID or Password, you will have to click the Forgotten BT ID or Forgotten password to receive new credentials. When you are logged into your BT account you have to find your active services and find the link to cancel any of these products.

Step 4 ? Contact BT Customer Service Contact Number Helpline

You will be able to cancel any of your BT products or services by contacting the customer service. To do that, you just have to contact the support at the BT phone number 0800 443 311. A member of the customer service team will be there to help you from 8 AM to 8 PM, Monday to Friday, and from 9 AM to 6 PM in weekends.

2 thoughts on “How To Cancel BT Guide

  1. I wish to cancel the landline account for number ,
    Account number NI. My mother is now in a Care Home and the house is up for sale , there is nobody living at this address.
    Yours faithfully
    Robert Hall (son)

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