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How to Cancel Iceland

Iceland Cancel

Iceland UK is a British supermarket chain founded in 1970 where customers can buy frozen and non frozen products, like prepared meals or vegetables, meat, dairy and dry goods. It has a net income of ?160 million per year and more than 23,000 employees in over 800 location across the United Kingdom. If you are a customer and you want to cancel Iceland order, a bonus card or other Iceland products, then you need to read this article to easily understand how to do that. You will be able to find here information selected from the Iceland website along with screenshots that will help to cancel Iceland products and services faster and better.

  • First, visit the main Iceland website
  • Log in to your Iceland account if you have one
  • Read the Frequently Asked Questions and Help pages
  • Contact Iceland Customer Service 0800 328 0800


The information gathered in this article may act like a multi-step guide for customers like in order to cancel you Iceland account, services or products easier and faster than you would do it by yourself. With each step you’ll take, you will understand how to cancel Iceland services and products and save time and money in the same time. If you want to know more about this company, please visit the Iceland contact numbers page on our website.

Step 1 – Enter Main Iceland Website

Main Iceland Website
You will find that entering the main Iceland website the best source of information on how to cancel Iceland account or services.

  • Enter the main Iceland website
  • Make sure you know what kind of Iceland product or service you want to cancel
  • Prepare a payment method in case you need to pay cancellation fees

Step 2 – Review Iceland Cancellation Conditions

Iceland Cancellation Terms

Entering the help pages of Iceland website you will find the Frequently Asked Questions where you will be able to see answers to your queries about cancelling Iceland account or Iceland order.

How to Cancel Iceland Order

Cancel Iceland Order

When you want to cancel your Iceland order you need to make that before the delivery day, up to 10pm. To do that you have to go to your Iceland “My account” and find Order History and you can find there the order you need to cancel. When you see the Amend Order button click on it and you will be then asked to confirm the cancellation. After the confirmation of your order cancellation, the status will change in your Order History.

Cancel Iceland Bonus Card

Cancel Iceland Bonus Card
You can cancel Iceland Bonus Card as soon as you realize that it is lost or stolen. To do that you need to contact the Iceland Customer Service number 0800 328 0800 immediately and the Bonus Card Helpline team will cancel your card and transfer your savings to your new card. For the safety of your card you are responsible and any savings taken from your Iceland account before calling the lost and stolen helpline, it is also your responsibility. To cancel your Iceland Bonus Card for any other reasons, you can write or call the Iceland Customer Services Department. When you make the cancellation, the remaining balance on your card will be lost and therefore it is important to use those lefts Savings on your Iceland Bonus Card.

How to Cancel Bonus Card Free Delivery

Cancel bonus card free delivery
If you are an Iceland customer and you have a Bonus Card you may qualify for free delivery to your home address. To benefit from a free delivery you need to have your own Bonus Card and spend in Iceland shops a minimum of ?20. After that, you just need to choose a time slot for the delivery to your home and then just wait for the order to come. If you don’t know if your local store delivers, enter your postcode in the Iceland store finder. To register for a home delivery you need to ask for a Bonus Card registration at the checkout of an order and then you need to register your details online if you don’t have a Bonus Card already. If for any reason you decide to cancel your free delivery and maybe your entire order, just contact the Iceland Customer Service Number at the end of this guide.

How to Cancel or Change Iceland Delivery Slot

Cancel and Change Iceland delivery slot
If you want to change or cancel your Iceland delivery slot you have to log into your Iceland my account and then when you see Order history tab you have to click on it and then on the Amend Order link next to the order you need to change. Select the delivery date and time that you need to amend and then click Go shopping and follow the Checkout process until the confirmation page.

Step 3 ? Login And Cancel Iceland Account

Log In Cancel Iceland Account

If you want to cancel your Iceland account you need first to login to your Iceland account in the Iceland groceries section of the website. Enter your Email address and Password as you can see in the image above; click Sign In and you will be taken to your Iceland My Account. If you can’t remember your password just click the Forgotten password link and a new password will be generated and it will be sent to your email address. When you are inside of your Iceland My Account section you will be able to see your details and your order history. You can update your personal details, you can manage billing address, manage and change payment details, manage delivery address, communication and Iceland Bonus Card. Unfortunately, there is no option of cancelling your Iceland account online. To do that you need to call the Iceland Customer Service number at the end of this guide.

Step 4 ? Contact Iceland Customer Service Contact Number Helpline

It is very easy to cancel an Iceland order, an Iceland Bonus Card, to change a delivery slot or to cancel the entire Iceland account. You just need to login to your account and follow the steps indicated in this Iceland article. But if you can?t do that by yourself and you can?t manage the Iceland cancellation, simply contact the Iceland phone number 0800 328 0800 and a member of the customer service team will answer to all the questions you may have regarding the Iceland cancellation process!

10 thoughts on “How to Cancel Iceland

  1. I cancelled a order at 5pm yesterday and was wondering if my money is going to be refunded to me straight away or i will be waiting?

  2. Have been trying for delivery for over a week now and still unable to book a both wife and I are both high risk and self isolating can you help

  3. I want my details taken off thier company site as I’m not happy for you to hold them. I no longer have any faith

  4. Please can you cancel my online account. I did’nt want it in the first place, also no more emails. Please delete all the data have for me. Thank you . Who should i call ?

  5. Our freezer has just broken and we need to urgently cancell ONLY the frozen stuff which is due to be delivered today.There is no store number to call ,we are with the Goring store.please help asap

  6. Hi I would like to cancel my account as they won’t accept my order I am trying to put through I loved shopping with them but no good if I can’t get any orders delivered Regards Libby Galvin

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