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How to Cancel NPower

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How to Cancel NPower
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NPower is a British company providing electricity and gas to business and homes in the United Kingdom. With more than 11,000 employees, NPower was founded in 2000 in Swindon, England and was named Innogy plc in the beggining, then RWE npower in 2002. If you are a home customer or a business customer and you want to know how to cancel your NPower account, how to cancel NPower direct debit or you just want to change the gas or electricity provider, then reading this article will help you to understand how to do it better and faster by reading first the info through this article, and then by following each step forward to cancel your NPower account.

  • Visit their website to cancel NPower online
  • Browse cancel NPower moving home help pages
  • Read about NPower cancellation fee
  • Contact NPower number 0330 100 3000
  • Contact NPower Live Chat

NPower home page

In this article, you will be able to find a complete guide written step-by-step for customers like you that want to know how to cancel NPower services or the entire account. With each step taken on the article will see screenshots taken from the NPower website with an animated gif that will give you a better view of the necessary moves you need to take in order to make your cancellation easier than you would do it alone. If you want to know more about this British energy company provider, please visit NPower contact numbers page on our website.

Step 1 – Enter the Main NPower Website

NPower customer offers
Opening the main NPower website in your browser, you will find the most important source of information on how to cancel NPower account, to cancel for example an NPower business contract or home contract, or how to move to another energy provider.

  • Enter online NPower UK website
  • Make sure you know exactly what NPower service or product you want to cancel
  • Have at hand a credit card to pay cancellation fees

Step 2 – NPower Review UK Cancellation Conditions

Review NPower cancellation conditions

When you visit the NPower help pages you can find answers to your questions regarding the cancellation of your services. You can find information also about the NPower Gas and Electricity, NPower Boiler and Heating, NPower Smart Meters, information on how to save energy or how to access your NPower account online. Read about the NPower Gas and electricity tariffs, how to cancel NPower contract within the 4 days cooling off period or the guide to moving home when being a NPower customer.

How to Cancel NPower Within 14 Days Cooling Off Period

NPower cancellation formIf you signed for an NPower electricity or you switched from another provider to NPower, you should know that you have the legal right to change your mind during the 14 days, named the cooling off period; during these days you can cancel your gas or electricity contract without paying any fees. To do that, please download the NPower cancellation form and send it to the NPower customer service or contact them by email; alternatively, please get in touch with NPower customer service phone number at the end of this guide.

Guide to NPower Moving Home

As an NPower customer, you may want to move home and when you do that you will need also the same or a new energy provider. When you move home, the first thing you need to do is to let NPower customer service know that you are moving, you can do that online or by the phone.

NPower moving home

When you decide to get in touch with them, please have at hand the following details: moving date, the old and the new address, meter readings for your old home and if you have a prepayment meter, you will need to provide the meter serial number and also the final meter balance. The next step is to choose a new tariff for your next home, wait for the confirmation from NPower in the next 7-10 days, note your meter readings and expect a final bill.

How to Cancel NPower Direct Debit

If you want to cancel a direct debit for NPower payments you should contact your bank first and then you should contact NPower. If your intention is to cancel your direct debit payment but you still want to remain with NPower, then you should let them know how do you want to pay your next bills. If you cancel an NPower direct debit close to the payment date, you should know that it is possible that the payment will still be taken.

Cancel NPower Direct Debit

If you want to move to another NPower tariff and you have to change the type of payment, then you will receive a 30 days advance notice from NPower; and finally, if you cancel NPower Direct Debit payment then you should know that you will not be able to spread the cost over twelve months. Contact the NPower customer service department by telephone at the end of this guide and you will be able to receive all the answers to your questions regarding the cancellation of a direct debit payment with NPower.

How To Cancel NPower Boiler Cover

cancel NPower boiler cover

As an NPower boiler cover customer you may want at some point to cancel your NPower boiler cover policy in case this policy isn’t providing the service that you need or you may cancel your NPower boiler cover policy for a different reason. To do that cancellation, please get in touch with Allianz Global Assistance if you have an NPower policy provided by Allianz Global Assistance; if your policy was signed before September 2016, your policy will have been transferred to another boiler cover policy provider, HomeServe and you should contact them directly. For more information, please contact NPower cancel service number at the end of this guide.

NPower Refund After Closing Account

NPower refund enquiry form

NPower will refund money to customers who have left and moved to another energy provider; usually, NPower will send a cheque to the address on file or submit a formal NPower make a payment to the customer’s account. If a customer account was closed and a further payment has been made, a special project team from NPower will return the payment to the customer’s bank account; normally this happens when a customer forgets to cancel a standing order. If you want to ask for a refund you should complete an NPower online refund enquiry form or contact the customer service department at the end of the guide.

Step 3 – Cancel NPower account

NPower cancel account
When you decide to cancel or close your NPower account when you are not happy with the services they provide or you just want to move to another energy provider, then the next step you need to do is to access NPower online account and ask for a removal or your services and of your entire account you have with them. Enter your Npower login credentials and locate your products and services and ask for a cancellation. If you already did that and you just want to close NPower account for good, locate the closing link and click on it.

Step 4 – Contact NPower Customer Service Contact Number Helpline

As you can see it is not very difficult to cancel an NPower electricity or gas contract, a direct debit or your entire account that you have with them. You could also see how to move your energy contract to a new home and how to cancel an NPower boiler cover policy. However, if you find it difficult to make an NPower cancellation online, then you should find the NPower contact number 0330 100 3000 and a member of the cancellation team will assist you through the entire process.

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