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How to Cancel PayPal

cancel paypal

PayPal is a company based in the United States with worldwide access and branches all over the world that operates online money transfers and it is one of the largest payment processors on the internet today. As a vendor, you can accept payments through PayPal and when a transaction takes place, they keep a percentage from the total price of the deal from you and the buyer; as a buyer, you don’t have to pay any charge to PayPal. It was founded in 1998 and later became a subsidiary of eBay, one of the largest online auction company on the internet. If you are a PayPal customer and you want to cancel your account or you need to cancel a transaction as a buyer or as a seller, please read this article and you will understand the cancellation process, explained step by step in the text below.

  • Visit the main PayPal website
  • Access the Help and Frequently Asked Questions to find questions to your answers
  • Prepare a payment method in case you need to pay some cancellation fees
  • Contact PayPal Customer Service 0800 358 7911


The following information is written as a multi-step guide created for a customer like you in order to better understand how to cancel Paypal account or transactions. With each step you will take on this article, you will understand how to easily cancel PayPal transaction, how to cancel your account or how to request your money back as a buyer when you are not happy with your purchase. To find more about this online payment processing company, don’t hesitate to visit the PayPal contact numbers page on our website.

Step 1 – Enter the Main PayPal Website

PayPal homepage
Visiting the main PayPal website you will be able to find the best source of information on how to cancel PayPal account or transactions that you have with them.

  • First, enter the main PayPal homepage
  • Decide what type of service you want to cancel
  • Prepare a payment method for the cancellation(usually a credit card)

Step 2 – Visit the Help Page to find Cancellation Terms and Conditions

Cancel Paypal terms
To find out how to cancel PayPal account or how to cancel a Paypal transaction, you need to visit the Help pages within their website.

How to Cancel PayPal Payment as a buyer

Cancel Paypal payment
If you want to cancel a PayPal payment as a buyer, you need to understand first that some payments can be cancelled while others cannot. To cancel a PayPal payment you need to visit the ‘Pending’ payments from your online account and if you can see the Unclaimed status, this means the payment hasn’t reached the recipient and you can still cancel it. If you see the Cancel button, click on it and the transaction will be cancelled. If the status is Completed, this means you can not cancel the payment because it has already reached the other party, the seller of the transaction. You can still request a refund if you are unhappy with the transaction and if the buyer will refuse to issue a refund, then you can escalate your dispute to a claim, in the Resolution Centre and the PayPal will resolve this situation.

Cancel PayPal Subscription or PayPal Recurring Payment

cancel paypal subscription recurring payment
If you have a PayPal subscription or a recurring payment with a merchant and you need to cancel that, just go to your PayPal online account and find the Setting button; then click Payments and under the Manage your payments section, please click Manage Payments. Select the seller you want to cancel the agreement with and click Cancel; click Cancel Profile to confirm request and you are done. Once a PayPal Subscription or a PayPal Recurring Payment has been cancelled, you can not reactivate it.

How to Escalate a PayPal Dispute to a Claim

Paypal Dispute Claim
When you are not happy with your purchase or if the goods or services received are not as advertised and you haven’t reached to an agreement with the seller, you can ask PayPal to investigate the case by escalating the dispute to a claim. PayPal will then review your case and they will decide if you are eligible for a refund or not. You will be able to do that in a period of 20 days from the date the dispute was opened.

If you decide to escalate the dispute, please go to the Resolution Centre and click View link next to the dispute you want to escalate; then click ‘Escalate this dispute to a PayPal claim’ and follow the instructions, then click ‘Escalate to a Claim’. The decision will have to came within 30 days and to check the status of your claim, you can visit the Resolution Centre from time to time.

How to Cancel a PayPal Dispute or a Withdrawal

If you have opened a PayPal dispute but in the meantime you have changed your mind or you have come to an agreement with the seller, you can cancel the dispute by calling the PayPal customer service number at the end of this guide or you can log in to your PayPal account, click the Help link and send an email to the PayPal Credit Customer Service. If you want to cancel a withdrawal, you need to know this can’t be done once you’ve requested it.

Step 3 – Cancel PayPal Account

Cancel Paypal Account
If you want to cancel and close your PayPal account, first you need to go to the Log In page. Once you have decided that you no longer your PayPal account and you need to close it, please make sure you have no remaining money in your balance and that your financial details such as credit cards, bank accounts information have been removed. If there are any money left on your balance, withdraw the money to your bank account and once your balance is zero, you can remove all the financial data. When everything is ready, go to Settings and where you see the ‘Account options’ section, find the Close your account link follow the instructions presented on the screen.

Step 4 – Contact PayPal Customer Service Contact Number Helpline

In order to cancel your PayPal account, PayPal subscription, recurring payment or to open a dispute, you just need to follow some steps and you are done. You can do that online, but if you can’t handle these steps by yourself and you need assistance from a PayPal adviser, please contact the PayPal phone number 0800 358 7911 and a member of the customer service team will assist you with the PayPal cancellation process!

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