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DPD Customer Service Contact Numbers

DPD UK customer service number is 0121 275 0500 local rate number, operating?Monday to Friday 8AM-6PM, or +44 121 275 0500 if you are calling from abroad. New DPD customer call 0121 336 4900 (local rate number)

DPD Contact Number

DPD contact numbers

Helpline UK contact numbers
Customer support

Complaint support

0121 275 0500
New Customer 0121 336 4900
Tracking status 0121 500 2600

0121 500 2500

Credit service fax number 0121 647 0869
Payment 0117 910 5010
Aberdeen Depot number 0122 487 8686
Southall Depot number 0208 744 7643
International contact number 0121 698 3783
Lost parcel number 0121 275 0500
Lost parcel claim support 0117 910 5009
Stationery order support 0121 336 4900


DPD Customer Service Opening Hours

Customers Services

Complaint support

between 8 AM-6 PM from Monday to Friday

DPD Courier contact address

The contact with DPD courier team can be made through post by sending a letter at following customer support address. It is recommended to add personal contact details before sending letter as they need it for sending solution to your query. Be sure that your contact details are correct if you really wish to solve your issue. The DPD courier contact address is:

DPD services, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, United Kingdom

DPD 1general

You can resolve all your general enquiries or queries by making a call at DPD customer service numbers. The DPD general enquiries number is 0121 275 0500. This number is available between 8 AM-6 PM from Monday to Friday and will provide all kind of assistance to their customers. You can also call on 0121 336 4900 for resolving your queries and getting more detailed information of products and services. You can also use email option to solve your doubts. The email can be sent by visiting this page. There are certain dates on which service is not available in England Wales, Scotland, and Ireland etc. All these details are mentioned on this page

DPD tracking status

If you wish to track status for your parcel, you need to call DPD tracking status number 0121 500 2500. The service team will let you know the exact location of your parcel. The alternate number that can be used for tracking parcel is 0121 500 2600.

DPD Credit services

The credit and billing services can be availed by contacting support members of DPD credit and billing department. You can even resolve their queries through these contact numbers. The detailed contacts are mentioned on this page. You can even send a fax to solve your issues. The DPD fax number where documents can be sent is 0121 647 0869. The email address where query or information can be sent is [email protected]. However, your all payment related enquiries can be resolved by contacting DPD credit & billing support number 0117 910 5010. You can even call this number for making choice among payment methods. You can even handle your payment related queries online by visiting this query a payment page.


DPD Depot Numbers

The enquiries related to different depots can be managed by getting in touch with respective depots. The Aberdeen depot is available at DPD Aberdeen phone number 0122 487 8686. For contacting Southall depot, the DPD southall depot number is 0208 744 7643. . The queries can also be handled online. You can even find local nearby depot online by visiting this page. You just have to enter post code and you will get your required information. You just need to fill the required details asked in online form given at this page. This form will reach support team and they will respond you back with the solution. The feedback regarding DPD services can be given at this feedback page.


DPD International services

To avail International services of DPD, you need to make a call on DPD International contact number 0121 698 3783. You can even ask your enquiries regarding international services on this support number. You can even solve your queries online by filling this international query form. If you are searching for IT support with DPD, you need to fill the details mentioned on this page.

DPD Lost Parcel Contact Number

There is possibility that your parcel can be damaged on the way or lost in transit. In that case you can make a claim within 14 days. It is necessary that claim must be lodged within 14 days of dispatch. For filing claim, you need to dial DPD lost parcel contact number 0121 275 0500. If you are facing problems in getting claim form or any other problem, you can call this same number. The customers who have already filed claims can track their claim status by calling on DPD lost parcel claim form number 0117 910 5009. If you wish to check the status online, you need to give reference number and postal code on this page.


DPD Follow My Parcel

  • As we all know DPD is known for its best parcel delivery services and innovative techniques. The customers are given one hour delivery window that will save them from waiting whole day for their parcel delivery. The DPD has provision for intimating their customers through SMS and emails. This intimation service will provide driver?s location from time to time. When the driver is 15 minutes away from delivery location, this service will send intimation to customer. Sometimes, customer may not be available during delivery time but he has option to reschedule it or get it delivered to neighbor. DPD follow my parcel page can be used to check the parcel delivery details.
  • The customers who are not registered with DPD can even avail parcel delivery services online. The details are mentioned at this page. The rescheduling of delivery option is also available online by visiting this page. If you wish to know the details regarding various services of DPD like DPD 10:30, Desk to Desk, DPD next day etc. you can visit this page

DPD order stationery

For tracking the status of stationery orders or placing the order, you need to fill a form given at this page. This form will ask your contact details as they need it to respond you with solution. You can even use phone service for placing stationery order or checking its status after order placing. The DPD order stationery number is 0121 336 4900.

DPD Sales support

For any sale or pricing queries and any other assistance related to this service, you can dial DPD sales support number 0121 336 4900. You can even ask questions related to product pricing through this phone number. You can even ask your queries related to price at this DPD pricing UK support page. The invoice related queries can be raised at this DPD invoice page where you need to fill your contact details along with invoice number

DPD account

You may require making changes in your DPD account. You need to visit this DPD account amendment page. Your changes will be updated as soon as possible.

DPD shop finder

You can easily find nearby shop of DPD just by entering post code. You need to visit this DPD pick shops page and enter your postcode.

DPD shopfinder


DPD Value added services

You can enjoy various value added services provided by DPD group. These value added services include DPD predict, DPD follow my parcel, DPD direct, DPD Sunday delivery etc. You can get clear image of these services and can get every detail by visiting this page. If you need brochures for getting information related to parcel services and tariff guides, you can visit this page


DPD customer complaints

The company always try to provide best services to its customers but sometimes it happens that customers may not fully satisfied or they may have some issues. In case customers have any complaints regarding services offered by DPD, they can complaint it to DPD complaint staff without any fear. Their complaints will be handled seriously and best solution will be provided. For filing complaints the customer can call on DPD customer complaints number 0121 275 0500 which is available between 8 AM-6 PM from Monday to Friday. They can even write written complaint by sending letter and necessary documents at following DPD complaint address:

DPD customer service, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, United Kingdom

If the customer is not happy with the solution given by DPD staff, they have the option to go to independent organization Financial Ombudsman. They will handle the complaint neutrally and will make best efforts to satisfy the customer. The decision taken by this organization shall be mandatory on DPD.

Contact DPD through social media- Facebook, Twitter & other apps

DPD is UK located company deals in delivering parcels whether in UK or all around the world. It is the leading delivery service provider of UK having innovative technologies and information systems. They aim to provide best service to their customers. You will see that more than 2 million items are managed by this company every day. The company has been rewarded during 2014 for its exceptional service towards customers. They show serious concern to the issues faced by their customers and make extra efforts to provide them right solution. The aim is to satisfy them with best services so that long term relations are maintained. The DPD customer service team can be contacted in case you have issues with their services. The contact number is 0121 275 0500.

Here are the main and most important DPD social channels, website, login, DPD Facebook UK, Twitter and Apps.

DPD Website
DPD Online Login
DPD Online Registration
DPD Facebook
DPD Twitter
DPD YouTube
DPD Official LinkedIn
DPD Android App
DPD iOS app


63 thoughts on “DPD Customer Service Contact Numbers

  1. joke….my parcel was ment 2 come before 10.30 and still not here i paid ?10 which i want refunded. every number i have called doesn’t put me through 2 an advisor. terrible service

  2. I paid ? for next day delivery , and parcel had not arrived yet ! When I trying to track my parcel they not showing any details Trying to ring to DPD customer service now to sort it out

  3. The customer service, information provider and delivery system I have ever experienced. What load of rubbish. What’s the qualification for running such a business..

  4. Great so I get my parcel delivered I?m not home they take it away my item is ruined now because it?s frozen meat for my animals now it?s been delivered it?s defrosted and no good to me service ever.

  5. We had 2 of delivery guys that came to our school this morning, i was very disappointed with boe their service, they was very rude to me, and didn’t want to take the delivery round to the service area. this is very unacceptable. i will wait on reply. our address is George Carey primary School, River gate

  6. My parcel hasn’t arrived on the day I choose. Had a day off work to wait for it. No message no contact tried tracking and phoning none of the numbers put you though to a person. .

  7. Feel for your suffering and from my experience DPD is most delivering company I know. Could write a book about it. Just message to everybody TRY USING DPD FOR ANY COST. Good lack.

  8. 3 times changed my date for delivery all the time customer service dont respond the apps is unusless if dpd change you life on the price of your money today the parcel have to be delivered but after hour say will be returned to our depot
    the reason was Dpd can accept address and here is the question how Dpd Delivery Company Pretend is Nummber 1 Cant accept my adress and when i call to tell me i changed the date if i didn’t have to start delivery a ice food only then will have success!

  9. Absolutely great customer service. USE DPD! Changed my delivery day to Sunday delivery (which they do) and never received it. no one hour slot text nothing. I phoned up to find out whats going on and they said it was supposed to be delivered Saturday but didn’t update their system to Sunday. phoned Monday morning put on hold for 30 mins.. only to be told its out for delivery and ill receive a one hour window text. ONCE AGAIN NEVER RECEIVED THE TEXT only an email to say they’ve been and a picture of my back door.

  10. Paid for next day delivery and they email me that it’s going to arrive on Monday when I’ve left on holiday rather than the Friday. Tried contacting them and they say they have high call volume and I will have to wait over 5 minutes. Thirty minutes later I see on this website that the line had closed at 6pm!!! What time.

  11. Asked for parcel to be delivered to local shop, was informed it would be there after midday 18/7, as of yet STILL NOT THERE! automated DPD tracking is saying it doesn’t recognize my parcel number, thanks: )

  12. DPD DEPOT DUNSTABLE THEY ARE HARD! Sorry, he put card through with number only – no more details (sign, date , time ) Outside is hot , street is busy and my parcels are heavy so he decide to” push bottom , sorry we missed You” . He probably make a picture of my door from car : ) Today is Monday I spent my day off on waiting for him Also loose money because I paid my mechanic for his time I recommend all of You trust . If You think that after call to depot they didn’t ignore me your words means a lot!

  13. I am very with the service. I was literally sitting next to the door and waiting for the parcel and I received a message saying ?parcel is unable to deliver as there was no one? the driver didn?t even ring the bell.. I was keep checking on and let the curtains open so that I could see if anyone comes. That?s very important things in there for my wedding and I promised them I will give those to people and my relatives paid money for the parcel. I recommended this services again.
    I also received the pic of location very blurry that you can?t even see what is it.

  14. Get through to anybody human
    this is service
    One of their very friendly drivers smashed my mirror off my van then drove off

  15. Waited in all day yesterday for my parcel to arrive. They sent an email to say they would give you a delivery slot by 2 pm. What good is that have already waited in all day. Eventually get a delivery slot between 4pm and 5pm but parcel did not arrive. What a waste of a Saturday. service.

  16. This service. Asked for it to be left with a neighbour 2 days in a row – no one in in my street either apparently Now at the chemist

  17. Received text message yesterday 29th Aug 2018 that our parcel delivery would be 30th, waited in all day for this as they did not specify a time, when nothing arrived tried to contact them in evening with my mobile which must be linked to my address as automated answer stated my parcel would be 31st waited on line for 15 minutes but no one bothered to pickup my call, terrible poor service would and will contact suppliers in future to use DPD.

  18. Re-arranged delivery for Saturday at a cost of ?. No tracking on Saturday on their app. Waited in all day. Tried to phone the local depot via their Birmingham number – standard message telling me my local depot was Smethwick (90 miles away) and parcel will be delivered today.. What a !!!!! Customer Service NIL points. Phone numbers of depots not available and I can email my request but have to wait another 2 days (including Sunday) to get a reply!! SERVICE!!!

  19. My parcel was due today the driver turned up the slot given but said he could not find my parcel and would be back at some point today once he found it but I have now received an update saying my parcel could not be delivered due to me not being in to sign for it! This is complete as i spoke to the guy mo myself and this is my daughters birthday gift that I paid to come today can?t get through to anyone at Customer service or complaints what a complete of a company that they my parcel and can customer for not being home!!

  20. Next day delivery missed for no reason I can see. Driver apparently left a “missed delivery because no one in” card with our post room (open all day, 9-5), but nothing.

  21. I waited in most of the day Sunday had to go out in the end.. I had left instructions online for the driver to leave the parcel in the garage and I ticked the box to say I would accept responsibility for it! Returning home i found a standard note saying they had missed me and would be back tomorrow ..and there customer service i am going use DPD.

  22. Good afternoon

    I am absolutely furious. I’ve waited in today for a parcel and have just received a text saying couldn’t deliver as there was no-one in. This is !!!! No-one has been here. I’ve been sat at my desk facing the entrance to my property and I can assure driver HAS NOT ATTEMPTED delivery. There’s no card through the door contrary to what tracking system says. I suspect the real reason is that my location is ‘off the beaten track’ and driver couldn’t be bothered.

  23. DPD used to be great, I’m having nothing but problems with deliveries now. I even call them as their helpline gets me through to a human being. Here is the latest example of an “24-hour delivery” which I am still waiting for:

    11 Sep 2018 13:00 Tannochside parcel could not be delivered as your DPD driver could not find your address
    11 Sep 2018 11:34 Tannochside Your parcel will be with you today
    11 Sep 2018 09:59 Tannochside Your parcel has arrived at our Uddingston depot
    11 Sep 2018 09:59 Tannochside Your parcel has arrived at our Uddingston depot
    11 Sep 2018 01:59 Hub 4 – Hinckley We have your parcel, and it’s on its way to our Uddingston depot
    10 Sep 2018 11:18 Edinburgh There’s a delay with your parcel and we’ve now sorted it
    10 Sep 2018 05:00 Edinburgh Your parcel has arrived at our Edinburgh depot
    09 Sep 2018 11:13 Edinburgh As requested, your parcel will now be delivered on Mon 10 September 2018
    08 Sep 2018 09:57 Edinburgh Your parcel has arrived at our Edinburgh depot
    08 Sep 2018 09:44 Edinburgh Your parcel has arrived at our Edinburgh depot
    08 Sep 2018 00:39 Hub 3 – Bham We have your parcel, and it’s on its way to our Uddingston depot

  24. Paid for pre 10:30 delivery and took a day off work to receive parcel. Via the tacking system on the company’s website I could see the driver never entered a 2 mile radius of my house. Yet I still receive a message stating that no one was home. It was very important to me that this arrived today as I am now away for two weeks.

  25. can someone from the company DPD look into my parcel give me a call as it is trying to speak to someone on the phone about a change of drop off address having not been given an option to do so.

  26. My parcel was supposed to be delivered to Cycle Republic yesterday but it has not arrived and does not appear to have left the depot at Hebburn. I have tried the customer services number but it just tells me my parcel is being delivered to a neighbour and then the line goes dead. I would like to know what is happening to my parcel.

  27. I have paid for Air Express to deliver my one important document. Instead for it to arrive for 1-3 days I am still waiting for it to be delivered 2 weeks later….

  28. Absolutely!! just a load of talk form 3 different people. (there is no record of me calling either) apparently this is a company that run with Managers! and there is No telephone number at the Hub and there are people who work there either.

  29. Absolutely hard. Paid ?10 next day delivery left instructions with my gate code and where to leave it and the delivery driver takes a photo of my POST BOX and said he could deliver. I want to ask them for refund. as we need it today. No one you can speak to on the phone.

  30. After half an hour, The advisor (Well Nearly) was told that I was being put through, heard someone pick the call up, and then they just disconnected the call, as Twitter and Email doesn’t help either

  31. Jest like “Dem Amzonian” by offering a meanz To Voicing Yore Complaint/”Truthing” will magically dissolve The-Issue. Eet Vill NOT. Ja?

  32. I was told my parcel would arrive between 5.00 and 6.00 pm so i watched the tracker i was no 49 i got a message about 6.00pm saying the driver would be a little delayed it got to no 2 and the message then said i was next to be delivered by this time it was 8.20pm then the next message i got said the driver was unable to deliver my parcel as there was nobody in and had left a calling card. Nobody knocked and no card i am fuming, bare faced

  33. My mum waited at home all day ? on both delivery attempts ? for the driver. Instead of having the courtesy to knock and wait for her response, he decided to slip ‘Sorry we missed you’ cards through the letterbox and drove off. Because of his deliberate refusal to deliver the parcel, it’s now to be delivered to a newsagent some distance away.
    I emailed a complaint after the driver’s first deception to DPD’s ‘Make it Right’ team, which promised to respond within two hours ? but still awaiting a response.
    After the second, I rang Customer Service immediately; finally managed to get hold of an agent after a considerable wait, only to be fobbed of with the excuse that they can’t ‘stop’ the depot’s instructions to send it to the newsagent, and I have to go all the way there with two forms of ID to collect it. Despite my censure about the driver’s lack of etiquette, the woeful customer service and the inconvenience DPD has caused by this incident, the representative didn’t seem to show much concern for any of those, instead continuing to just say ‘sorry’. While it isn’t specifically her fault, I would’ve been happier if she acknowledged DPD’s responsibility.
    Nonetheless, if I can help it, I will use this courier service again.

  34. DPD delivered half of my order on Friday! I had paid for a 24 hour service but the main item (a car seat) was left in the Birmingham depot. I still have no car seat and i’m under unable to join the rest of my family for a holiday!

  35. My parcel should have been delivered 30 November, never left the Middleton Depot and apparently it was signed for and collected by a DEPOT SORTER – is this code for stolen? Promised a call three times by depot manager but so far, no call and no parcel

  36. Dpd van reverse on to my drive parks up and delivers parcel to another address . He was on my drive for five minutes, van , I wasn’t in at the , but this is all on cctv . Not very happy as this van could have damage my drive. If this happens again the Police will be called .

  37. This service is hard. I paid for next day delivery, my parcel was meant to arrive Tuesday 22nd of January, its Wednesday and I still have not received my parcel. This was meant for my daughter to take to school for her performance today and I have been left with nothing. This is very bad management and I would be requesting for a refund. There are too many reviews on dpd and its high time they do something about it.

  38. Delivery experts. What a load of false they are hard.
    They left a card through my door saying the parcel was from virgin. We hadn?t ordered anything from virgin
    Next day guy comes back. Leaves card and says it?s from dyson which we are expecting Went on line and booked a time slot for Saturday morning to collection from the depot.
    Went to depot on Saturday after waiting a hour they came and said they have sent it back to dyson and they attempted 3 times which they didn?t we have cctv
    Asked to see the shift manager. They said they were to busy I asked for her name they wouldn?t even give that the guy on the desk wouldn?t give his name. Although none of this was his fault I just think this company doesn?t deserve any customers

  39. Service provided is very hard.
    Never called to change my delivery slot after the driver never turned up the day my parcel was meant to be delivered.
    Just had a random message saying my delivery has been booked with in a week time!
    Provide best service to their customers and stop this useless lifestyle coz it causes us the customers a lot!
    I have to waste money now in other to get my parcel they never paid for it for me!

  40. Hard service
    I?ve booked my slot and waited only to get a text telling that no one was home and they left a card and to pick up my parcel on Monday from another location.
    First I?ve paid money for the parcel to delivered to my address.
    Second I?ve waited
    Third there was no card left

  41. Hi I have been trying to get a answer to where my parcel is and I am getting pass about,I was supposed to be delivered on the 3 May and I am still trying to find where it is

  42. trying to get hold of the depot when the driver can’t be bothered to pick up the phone, because he can’t be bothered to read all the name labels on a few parcels is ridiculous. DPD customer service are as much use as a chocolate teapot – disgraceful. Shame on Amazon for keep using them. Every time Amazon use them for a delivery, they never deliver on time!!!!!!

  43. waited for a delivery to arrive , when the van arrived it sat outside my home for 15 minutes before deciding to pull away again I was flabbergasted , he was already 6 hours late when he arrived and now he leaves without delivering anything not even Hello , Goodbye, it actually turned out that he pulled away to deliver my parcel to the wrong address where it was signed for by someone not entitled to it this parcel cost me ?179:00 to me this constitutes theft , I broached this with the Dwarves of DPD who had the audacity to ask if I could go and collect it from the address it been wrongfully delivered too as it was just 6 mins away from me , now that they knew of their mistake why couldn’t the driver who done the original delivery not go back for it after all he was responsible for this almighty cock up , I still cannot understand how he managed it , how do you deliver a parcel to somewhere or someone that does not have a corresponding address for that person , but has the legitimate addressees name and address on that you failed to deliver too.

  44. This service… I saw the DPD van literally drive past my house and then got a message saying they were not able to deliver as there was nobody in. They didn’t even come to the door where there was 3 people at home! Tried to call but no human being to speak to. Not happy!

  45. Dpd van stopped outside my close and no attempt was made to ring buzzer, when i went back to look out window the van had gone. Very upset customer.

  46. Horrible Service!!! got a message saying they were not able to deliver as there was nobody in. They didn’t come!! Tried to call but but human being to speak to.

  47. DPD is jokes their drivers don’t do they job lies and just take pictures front of the building they don’t even bother to knock doors they just can even bother to come off their van. They waste people time and I will make sure whenever I’m buying something I will ask who will deliver if DPD no thanks.

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