Call using our signposting service: 0843 837 5404 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service for Utilita Energy customer service and support helpline.
You have any questions about your energy services like about the top up cards, keys, moving home, or anything about the meter readings, bills, you can get in touch with the Utilita Energy customer service department online by filling in the details in the contact form via the page and the team will quickly revert back with an answer. There are helpline numbers also to be contacted which are explained below. And you have also been given access to the Utilita Energy help centre, where majority of your questions are already been answered in detail for your convenience.
Utilita Energy Address
Any of the requests or questions about the services or bills can also be sent by post at the following Utilita Energy address along with mentioning all your contact details so that the service advisors can revert back as soon as possible.
Utilita Energy Limited, Utilita House, Moorside Road, Winchester, Hampshire SO23 7RX
Utilita Energy Quotes
Utilita Energy UK Customer Services
Although, the online contact form is the best way to contact the service team, still, if you wish to speak with any advisors, then you can call them over the Utilita Energy helpline numbers. If it is a blue top up card, then for all your general questions, you can call the Utilita Energy contact number 0330 333 7442. The Utilita Energy opening hours are from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 5PM. The requests can also be sent online by submitting the details through this page. If it is a red top up card, then you can either call the Utilita Energy phone number 0330 333 7440 from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 5PM or can contact via the online contact form and the service team will be happy to assist further.
If, in case, you do not recognize the card, then for any concerns, you may call the Utilita Energy phone number 0330 333 7441 from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 5PM. For any of the correspondence, or if you are required to send the tenancy agreement, you can send them by fax via the Utilita Energy fax number 0870 005 2613 here
Utilita Energy Emergency Helpline
In the case of any emergency, you can call the Utilita Energy customer service number 0345 206 8999. The Utilita Energy opening times are from 8AM- 10PM on all days. This is same for blue or red card holders. Apart from this, you can also get in touch with the local distribution electricity operator directly or if you need to call outside these working hours. There telephone numbers can be checked by visiting the page. If you are suspecting any gas leakage, then you may contact National Grid on their free emergency 24 hours phone number 0800 111 999 or contact via their webpage. The minicom users can call the free telephone number 0800 371 787. If you find an appliance to be dangerous, and cannot be used till it is replaced, you can call the gas safe register enquiry free number 0800 408 550 or visit the page for advice.
Utilita Energy Sign Up Contact
You can join in for the energy services by calling the Utilita Energy contact number 0345 206 8777 and the servcie team will provide you with all the details. This is applicable for both, red or blue cards. The Utilita Energy opening hours are from Mon- Fri 8AM- 8PM and Sat 8AM- 5PM and Sun 9AM- 5PM. The registration can also be done online through the page.
Utilita Energy Switching Services
Within 14 days of signing in, if, in case, you change your mind and would not like to change, then you can contact the Utilita Energy switch team by calling the Utilita Energy switch contact number 0330 333 7432 and make the request. You can also submit a form which is enclosed in the welcome book.
Utilita Energy Moving House Department
In case, if you are changing your home, then you can get your new services by calling the Utilita Energy moving house contact number 0345 206 8777 (whether blue or red card) and notify about the details. The phone lines are open from Mon- Fri 8AM- 8PM and Sat 8AM- 5PM and Sun 9AM- 5PM. You can also provide all the details of the address and readings online via this page and the Utilita Energy moving team will process the move within 14 working days. If at your new premises, the Utilita Energy already supplies the energy, then you can submit the details via this contact form and the needful will be done. If there is no supply at your new place, then you are required to fill in the registration details through the page.
Utilita Energy Installation Request
If you are signed up online and would like to make a booking for the smart meter installation or make any changes in the appointment date, you are needed to submit the online form via the page. And, in order to sign up first, you have to submit the details via the page.
Utilita Energy Top Up Line
In order to top up your gas or electricity services, the users have been various options to easily do the needful as explained below. If you wish to know as to how much you can top up using any of the methods, then you may check the page for the information and the business customers can check via this page.
By Phone– you can call the Utilita Energy top up number 0345 206 8333 and get it done. The users can call anytime as the phone lines are open for 24 hours. This is an automated number and you have to keep your top up card handy while calling and this is applicable for both blue and red card. The business customers can top up by calling the Utilita Energy business contact number 0333 015 6662
Online– this can be done online via the page.
By SMS– you can use the SMS services by texting Pay followed by your top-up card number, amount to be topped up and 3-digit card security code and to be sent to Utilita Energy contact number 0180 350 0051. These text message services can only be used if your account details are registered online. If it is not, then you have to first sign up via the page.
Via the Utilita Energy apps– using the Utilita Energy apps, the users can do the top up from anywhere at their convenience. The App can be downloaded on the app store via the page or on the Google play via the page.
Via the PayPoint Outlets- you can find the contact details of the nearest PayPoint outlet via the page and get the top up done. You can also call the Utilita Energy contact number 0330 333 7442 and check for the outlet details.
Utilita Energy Lost Card
If, in case, you have lost the card, you can surely request for a replacement card or generate your e card by using the online contact form via the page. The respective card has to be chosen like whether blue card, red card, gas card or quantum gas card. The replacement card will take about 8 working days to reach. And the e- card is generated instantly.
Utilita Energy Bill Pay Card
The Utilita Energy bill pay card is used for making payments and not a top up card. You can check more related details via the page.
Utilita Energy Meter Reading Submission
If you have to submit the meter reading whether for blue or red card, you can do so by calling the automated Utilita Energy meter reading number 0345 209 3750 anytime as the phone lines are open for 24 hours. The customers have been offered various other options, like they can send the details via the Utilita Energy email address [email protected] or via the online contact form through this page. You can also use a freepost meter reading card, which is generally sent in the post. If you still have any doubts, you may call the service advisors at the Utilita Energy phone number 0345 207 2000.
If you are a business customer, then apart from calling the above numbers or email, you can use the SMS services by texting ‘Utilita’ followed by your account number then ‘Elec’ – meter reading and/or ‘Gas’ – meter reading to the Utilita Energy number 84433; or via the online contact form.
Utilita Energy Billing Customer Services
If you have any questions related to your bills, you can call the Utilita Energy customer services at the Utilita Energy billing contact number 0330 053 5669 (for the blue card) and 0333 015 6662 (for red card). The phone lines are open from Mon- Fri 8AM- 6PM. The requests can also be sent online via the page for any of the cards. If you are not sure about the card, then you can call the Utilita Energy billing contact number 0330 333 7440 from Mon- Fri 8AM- 8PM or can contact via the online form and the billing team will be happy to assist further.
Utilita Energy Payment Plan
The customers have been offered three options to make the payments as described below. You can discuss any of the plan by calling the advisors at the Utilita Energy contact number 0330 333 7442 from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 5PM or by contacting via the Utilita Energy email address [email protected]
Pay As You Go Meters– Pay As You Go (PAYG) services allow you to top up the card (as explained above) and use the supplies.
Via Direct Debit- the direct debit will be set up on the account where an estimated amount is automatically debited every month from the bank.
Quarterly Payments– you can choose to pay on a quarterly basis and the bill will be sent every 3 months and you can pay by cheque, postal order or credit/ debit card.
If you are facing any difficulty while making the payments, you can surely contact the service advisors at the above mentioned number. Some independent organizations can also be contacted for advice like-
Utilita Energy Extra Care Team
If you wish to make a check on the amount of energy you are using, you can contact the Utilita Energy extra care team by calling the Utilita Energy extra care number 0330 333 7456 or the free number 0800 883 8007 and they would be happy to assist further.
Utilita Energy Priority Services
The customers have been offered to apply for the Utilita Energy priority services like if you or any of your family members is chronically ill, physically impaired, speech or hearing impairment or any other condition as described via the page. You can apply for the same by submitting the details through this page or the enclosed form can be duly filled and sent in the FREEPOST envelope provided. For any related questions about the services, or for applying, you can also speak to the advisors at the Utilita Energy phone number 0330 333 7456. The Utilita Energy opening times are from Mon- Fri 8AM- 8PM and Sat- Sun 8AM- 5PM. The customers with hearing difficulties can send the requests via the Utilita Energy email [email protected] and the desired information will be sent. Alternatively, you can always call the Utilita Energy contact number 0345 207 2000 and check for all the details about the services and about the executives visiting your place for safety reasons.
If, in case, you are looking for these terms or any other in braille or audio form, the requests can be sent via the Utilita Energy email address [email protected] or by calling the Utilita Energy phone number 0330 333 7442. There are many independent organizations, which can be contacted for free and confidential advice if you have priority needs. The contact details for some of these is as follows
The Home Heat Helpline – via their web page
Utilita Energy Business Contact
The business customers can contact the Utilita Energy business team for any of their questions or to discuss the solutions either by calling the Utilita Energy business contact number 0333 015 6662 or by contacting online via the contact form. The phone lines are open from Mon- Fri 8AM- 6PM. In the case of any business emergency, if there is a power cut, you may call the national power cut 24 hours helpline number 105 or contact via the page. In a gas emergency like gas leakage, you can call the national gas emergency service on the free phone number 0800 111 999. For any other issues about the gas or electricity services, you can contact the area distributors directly and their contact details are mentioned via this page.
Utilita Community Contacts
The social housing groups, landlords and letting agents can contact the Utilita Energy support team online by submitting their questions or requests via the page and the team will revert back as early as possible with all the required information.
Utilita Energy Press Office Contact
The journalists can contact the Utilita Energy press office team for all the media related questions online by filling in the contact form via the page and the team will surely revert back as soon as possible.
Utilita Energy Feed-in Tariff Offer
You can apply for the feed in tariff scheme online by filling in the form via this page and if you have any questions about the same you can send them via the Utilita Energy email address [email protected]
Utilita Energy Warm Home Discount
This scheme provides support to the vulnerable customers and within the fuel poverty groups. You can check for the eligibility criteria and the application process by visiting this page.
Utilita Energy Faulty Meter
If you have a fault with your meter, you are required to contact the advisors via this online contact form and then the support will be arranged.
Utilita Energy Online Chat
The Utilita Energy customer care team is also accessible for any of your concerns through the Utilita Energy online chat sessions via the page. You are just required to type in your details and the question to be asked and then the advisors will discuss the same.
Utilita Energy Complaints
The company also aims to serve to the best of customer satisfaction. However, you may have some issues while using the services. You are free to get in touch with the Utilita Energy customer services team and they would take all possible steps to rectify the problem at the earliest. The team can be called at the Utilita Energy complaints phone number 0345 207 2000 or you can submit the details online via this email form. You can also send the letter by mail at the following address or can also personally visit the contact centres to discuss the issue.
Freepost RTXA-BEUG-KLGH, Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Alternatively, you may also contact the service team at the Utilita Energy complaints phone number 0330 333 7442 or at the following address. You can also provide your feedback or opinion about the services in writing by email via the Utilita Energy email [email protected]
Utilita Energy, Utilita House, Mooorside Road, Winchester, SO23 7RX
If there is any complaint or feedback regarding any of the advisors, then you may call the Utilita Energy complaints phone number 0345 206 8777 or contact via the Utilita Energy email address [email protected]
If it has not been resolved at the first instance, it will surely be further investigated by the specialists. Still, if you are not happy with the way the complaint has been dealt with, you can contact the Utilita Energy contact centre director to get it reviewed again. They can be contacted at the Utilita Energy phone number 0196 267 9022 or via the Utilita Energy email address [email protected]. The matter can also be forwarded by mail at the below mentioned Utilita Energy address and the team will make sure to revert back within 5 working days with a solution.
Contact Centre Director, Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
However, if still, the solution is not satisfactorily given, the complaint can be escalated to the Citizens Advice or the Energy Ombudsman services for the independent review. The Citizens Advice can be contacted at the telephone number 0345 404 0506 or at their following address and for more information, you may visit their web page.
Citizens Advice, Consumer Service, PO Box 833, Moulton, Park, Northampton, NN3 0AN
The Ombudsman Services: Energy team can be contacted at the phone number 0330 440 1624 (textphone 0330 440 1600) or via the fax number 0330 440 1625 . They can also be contacted via the email address [email protected] or by mail at the address: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF and for more details, you may visit their page. The customers have always been offered complaints handling regulations to know about their rights. If you wish to get a copy of the same, you can call the office at the phone 0870 600 5522 here.
Since the year 2003, Utilita Energy Limited is a leading, independent prepayment gas and electricity supplier across the United Kingdom serving to both residential and business customers and a majority of the installations are done for the Utilita Energy smart meters. So, there are no estimated bills, it’s the real-time usage and the users can easily keep a check on their spending. The Utilita Energy company has a team of professional experts who are always accessible for help and advice. The customers can easily call them at the Utilita Energy customer service number 0345 206 8999 and many other respective helplines and also can contact through the online portals, and the social platforms and the mobile applications.
- Utilita Energy Website
- Utilita Energy Facebook
- Utilita Energy Twitter
- Utilita Energy News Page
- Utilita Energy LinkedIn
- Utilita Energy IOS App
- Utilita Energy Android App
- Utilita Energy Online Sign Up