
Call 0344 209 0754 ??for AA service and support team
AA is an automobile company serving millions of people in UK. The services offered by AA include car insurance, mileage calculators, route planner, road sign maps, breakdown cover, driving lesson etc. The main motive of company is to provide excellent customer service and many valuable offers. Your queries are well handled by customer service representative of AA. You just need to give a ring at AA customer service number +44 344 209 0754.
AA contact numbers
Helpline | UK contact numbers |
General Enquiries | 0344 209 0754 |
International Enquiries | 0 161 333 0004 |
Enquiries by disable people | 0800 262 050 |
Emergency breakdown in UK contact | 0800 887 766 |
Car Insurance claim number | 0800 269 622 |
Emergency breakdown in Europe contact | 0800 887 766 55 |
Sales line breakdown in UK | 0800 085 2721 |
Fuel assistance | 0800 072 7420 |
European breakdown sales line | 0800 085 7253 |
Cancellation or renewal of cover | 0343 316 4444 |
?Breakdown repair cover | 0344 579 0042 |
Normal sales line | 0800 587 5856 |
Lost keys replacement | 0800 048 2800 |
?Purchasing car insurance | 0800 316 2456 |
Car Insurance assistance | 0370 060 0967 |
Purchasing classic car insurance | 0330 123 3879 |
Claiming car insurance | 0800 269 622 |
Purchase of life insurance | 0800 107 6646 |
Car insurance policies | 0370 533 2211 |
Purchase of home insurance | 0800 197 6169 |
Life Insurance over 50s | 0800 107 6647 |
Home insurance policies | 0370 606 1617 |
Home insurance assistance | 0370 060 968 |
Purchase of pet insurance | 0800 294 2713 |
Purchase of business insurance | 0800 294 0905 |
Purchase of travel insurance | 0800 912 5002 |
Travel Insurance assistance | 0800 316 6893 |
Emergencies at home | 0800 197 0610,
0344 836 1060 |
Reporting Emergencies by existing customer | 0800 316 3983 |
Reporting emergencies by new customer | 0800 197 4184 |
Purchase of Van Insurance | 0800 083 8539 |
?Routine repair | ?0800 197 0610 |
Membership policy | 0800 197 4676 |
Loan enquiries before Aug 2009 | 0345 606 1651 |
Technical Support regarding legal documents | 0800 294 4896 |
ISAs enquiries | 0333 220 5069 |
Spend & earn card enquiry
Travel currency card enquiry |
0345 340 3177 |
Saving account enquiries | 0345 603 6302 |
Credit card enquiries issued after July 2015 | 0345 600 5606 |
Loan enquiries taken before Jan 2014 | 0345 241 1308 |
Credit card enquiries issued before July2015 | 0800 917 8612 |
Loan enquiries taken after Aug 2015 | 0345 721 2212 |
?Hotel service support | 01256 844455 |
International Driving permit | 0370 600 0371 |
Trade enquiries | 01256 493 232 |
Product information | 01256 491 524 |
Travel information | 0906 888 4322 |
Press Office enquiries | 01256 495 969 |
Media enquiries | 01256 493 493 |
Driving Lessons | 0800 587 0087 |
Becoming a driving instructor | 0800 316 0331 |
Joining as a driving instructor | 0800 587 0086 |
Driving awareness courses | 0344 264 6323 |
Emergency breakdown | 0800 072 01738 |
Sales Enquiries under commercial & passenger vehicle division | 0344 264 6325 |
Sales enquiries under fleet safe division | 0344 264 6327 |
?Fleet safe division | 01256 495 732 |
Drive tech general enquiries | 01256 495 700 |
Steer clear division | 01256 495 520 |
Bookings under steer clear division | 0345 070 6043 |
Business breakdown service support,
Fleet breakdown cover support |
0800 551 188 |
AA Signs | 0800 731 7003 |
Website support | 0344 209 0754 |
International enquiries | 0161 333 0004 |
Disability support | 0800 262 050 |
Complaint Department
Breakdown cover DriveTech Driving School Savings account Personal Finance ltd. loan Co-operative bank ltd loan Creation consumer finance ltd loan Spend & Earn card and travel currency card Credit cards |
0344 209 0556,
0161 333 5910 0344 264 9624 0800 607 080 0345 603 6302 0345 606 1651 0345 721 2212 0345 340 3177 0800 917 8612 |
AA opening and closing timings
General Enquiries,
International Enquiries |
8am-8pm from Monday to Friday
9am-5pm on Saturday |
Disability contact support | 24 hours from Monday to Thursday
7am-11pm from Friday to Saturday |
Emergency breakdown number | 24 hours |
UK sales line breakdown | 8 am- 8pm from Monday to Friday
9am-5pm on Saturday 10 am-2pm on Sunday |
?European sales line breakdown,
Cancellation or renewal of cover, Normal sales line |
8 am- 8pm from Monday to Friday
9am-5pm on Saturday |
Key Replacement department | 7am-10pm Monday to Sunday |
Breakdown repair cover line | 9 am- 6pm from Monday to Friday
9 am- 1 pm on Saturday |
Purchase Car insurance,
Purchase of life insurance, Car insurance policies, Purchase of home insurance, Home insurance policies, Above 50 life insurance, Purchase of Pet insurance, Emergencies at home for existing customers, Purchase of travel insurance |
8am-8pm from Monday to Friday
9am-5pm on saturday |
Purchasing classic car insurance | 9:30 am- 5:30 pm from Monday to Thursday
9:30 am- 5 pm on Friday |
Claims related to car insurance | 24 hours |
?Purchase of Van insurance | 8:30 am-7pm from Monday to Friday
9 am-3pm on Saturday |
Purchase of motor cycle insurance | 9am-8pm from Monday to Thursday
9am-6pm on Friday 9am-4pm on Saturday |
Purchase of business insurance | 8:30 am-6pm from Monday to Friday
8:30am-5pm on Friday |
Home emergencies for new customers | 24 Hours |
Loan enquiries taken before Aug 2009 | 8am-10pm from Monday to Friday
8:30am-6pm on Saturday 9:30am-5:30pm on Sunday |
Technical support for legal documents | 8am-6pm from Monday to Friday |
Loan enquiries taken after Aug 2009 | 8am-9pm from Monday to Friday
9am-6pm from Saturday to Sunday |
Credit card enquiries issued before July 2015 | 24 hours |
Loan enquiries taken before Jan 2014 | 8:30 am-8pm from Monday to Friday
9am-6pm on Saturday 10am-4pm on Sunday |
Credit card enquiries issued after July 2015 | 8am-10pm on Monday to Friday
8am-6pm on Saturday 10am-5pm on Sunday 10am-5pm on Bank Holidays |
Savings account enquiries opened before 2 Sept 2015 | 8am-8pm from Monday to Saturday |
Spend & earn card enquiries,
Travel currency card enquiries |
9am-6pm from Monday to Friday |
ISAs enquiries after october 2015 | 9am-7pm from Monday to Friday
9 am-1pm on Saturday |
Press Office enquiries | 8:30 am- 5pm on Monday to Friday |
Media Enquiries | 24 Hours |
General Enquiries by disable people | 24 hours from Monday to Thursday
7am-11pm from Friday to Sunday |
General enquiry related to website | 8am-8pm from Monday to Friday
9am-5pm on Saturday |
International enquiries | 8am-8pm from Monday to Friday
9am-5pm from Saturday to Sunday |
Breakdown services | 9am-5pm from Monday to Friday |
Business customer support | 8:45am -4:45pm on Monday to Friday |
Press Office Enquiries | 8:30 am-5pm from Monday to Friday |
Media Enquiries | 24 hours |
AA emergency numbers
The emergency numbers of AA can be contacted for filing claims such as car insurance, home insurance and home membership. For breakdown problem, there is AA 24 hour emergency breakdown number +44 800 887 766. For hearing impairment people, there is special number +44 786 002 7999? that can be used for calling. This AA emergency helpline support is available 24 hours at your service. The car insurance claims can be filed by calling at AA car insurance help number +44 800 269 622. The accessibility of this number is 24 hours. The claim for home membership can also be filed through phone. You need to call AA home membership claim helpline number 0800 316 3983.?This number can also be accessed any time. For the convenience of speech impairment and hard hearing, there is textphone service. The prefix 18001 needs to be added to these numbers for filing these claims.
AA customer support
The customer support can be contacted through post by sending a letter at following AA customer support address:
AA Customer Support, Fanum House, Basingstoke, Hampshire RG21?4EA
AA breakdown cover?
If you have broken down?in UK, the cover for breakdown can be filed anytime by calling on AA breakdown cover number +44 800 887 766.
This is an emergency number for breakdown that works 24 hours. Any person can call on this number whether he is a member or non member. If breakdown is in Europe, the AA 24 hour helpline for you is +44 800 887 766 55.
If you are calling from french landlines,the numbers are different. You need to call on +44 825 098 876 or +44 472 171 200. ?For customers living in other countries, the AA has provided separate numbers which are +44 338 2509 8876 or +44 334 7217 1200.
For non emergency cover UK breakdown sales line, you need to call AA breakdown sales line +44 800 085 2721. This number is reachable between 8am-8pm from Monday to Friday, between 9 am-5pm on Saturdays and between 10am-2pm on Sundays. The number for European breakdown cover sales line is +44 800 085 7253. The timings for calling this number is 8am-8pm from Monday to Friday and between 9am-5pm on Saturday.
If you wish to amend, renew or cancel the cover, you need to call on AA telephone number +44 343 316 4444 between these timings only. ?The AA breakdown repair cover claim line is +44 344 579 0042 that can be called between 9am-6pm from Monday to Friday and between 9am-1pm on Saturdays.
The AA key assist line can be called for getting spare or replacement of lost car keys. The number is +44 800 048 2800 that can be called between 7am-10pm from Monday to Sunday. If you wish to get fuel assistance, you need to call us straight away at AA fuel assist number +44 800 072 7420. If you want breakdown services now, call on +44 800 072 1738.
AA car insurance services
For buying car insurance, you need to call AA car insurance number +44 800 316 2456 or +44 370 060 0967. This number is approachable between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. The AA car insurance claim number +44 800 269 622 is accessible for 24 hours. This number is used for filing car insurance claims. For queries related to existing car insurance policies, you need to call on number +44 370 533 2211. The timings of call related to existing car insurance policies are same as of new car insurance policies.
AA life insurance number
For buying life insurance policies, you need to call AA life insurance number +44 800 107 6646. The number can be called between certain timings ie.e 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. For getting over 50s life insurance policies, the number is +44 800 107 6447. The timings for calling life insurance policies team is between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday.
AA home insurance contact number
For purchasing home insurance policies, you need to call AA home insurance contact number +44 800 197 6169. For existing home insurance policies, there is different number to call i.e. +44 370 606 1617. Both these numbers can be called between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. For any emergencies related to home, you need to call AA home emergency number +44 800 197 0610. If existing customers want to report emergency, they need to call AA emergency service number +44 800 316 3983?and for non existing customers, the call need to be made at +44 800 197 4184.?These emergency numbers are available for 24 hours. For home insurance assistance, you need to call +44 370 060 0968.
AA pet insurance contact number
If you have any queries related to purchase of pet insurance, you need to call on AA pet insurance contact number +44 800 294 2173. ?The number is reachable between 8am-8pm from Monday to Friday and between 9 am-5pm on Saturday. You can get any details regarding pet insurance through this number.
AA business insurance
For purchase of business insurance and any other queries related to that, you need to make a call on AA business insurance number +44 800 294 0905. ?You need to call on this number between 8:30 am-6pm from Monday to Friday. But if you are calling on Friday the timings are 8:30am-5pm.
AA travel insurance phone number
You can buy travel insurance policy of AA by calling on AA travel insurance phone number +44 800 912 5002 or +44 800 316 6893. The call timings are between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. For other insurance queries, you can write a letter at following AA travel insurance address:
The Customer Care Unit , AA Insurance Services, PO Box 2AA , Newcastle upon Tyne NE99 2AA
AA motorcycle insurance
The motorcycle insurance can be purchased using phone facility by calling on AA motorcycle insurance number +44 344 335 2932. The call can be made between 9am-8pm from Monday to Thursday, between 9am-6pm on Friday, and between 9am-4pm on Sunday.
AA Van Insurance UK
You can buy van insurance and ask details about it by calling on AA van insurance UK number +44 800 083 8539? between 8:30 am- 7pm from Monday to Friday and between 9am-3pm on Saturday.
AA home membership contact number
If you want to get a quote of central heating, home emergencies and routine repairs cover, you need to call AA home membership contact number +44 800 197 0610. This number is available between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. Similarly for reporting emergencies in this aspect, the number is +44 800 316 3983. ?The phone lines are open for 24 hours. The existing customer need to make a call at AA home membership phone number +44 800 197 4184. You may have queries related to AA home membership policy or you may need amendment in your policy. These queries can be resolved by calling on number +44 800 197 4676 which is available between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday. The emergency home membership can be contacted at +44 344 836 1060.
AA financial service contact
The queries related to financial services such as saving accounts, ISAs, credit cards, loans, travel currency card etc. can be asked by calling on respective support numbers. For asking queries related to spend & earn card ?and travel currency card, you need to make a call on AA travel currency card number +44 345 340 3177. The phone timings are between 9 am-6 pm from Monday to Friday. The queries can also be solved through email. The email required to be sent on AA email address [email protected]?or?[email protected].?AA ISA contact number can be used for resolving queries related to ISAs and the number is +44 333 220 5069. This number is reachable between 9am-7pm from Monday to Friday and between 9am-1pm on Saturday. For customers whose saving accounts are opened before 2nd Sept 2015, the queries can be made by calling on AA saving number +44 345 603 6302. You can call between 8am-8pm from Monday to Saturday. This number is not available on public holidays. The queries related to credit cards issued before and after July 2015 can be resolved on different numbers. For cards issued after July 2015, the contact number is +44 345 600 5606. There are fix timings between which you can make a call i.e. between 8am-10pm from Monday to Friday, between 8am-6pm on Saturday, between 10am-5pm on Sunday and bank holidays. However the lines for cards issued before July 2015 are open for 24 hours. The AA financial service contact number for resolving these queries are +44 800 917 8612.
AA loans contact number
There are 3 categories of loans such as loans taken from January 2014, loans taken after Aug 2009 and loans taken before Aug 2009. The contact numbers for all these loans are different. For queries related to loans taken before Aug 2009, the AA loans contact number is?+44 345 606 1651 and related to loans after Aug 2009, the AA loans customer service number is +44 345 721 2212. ?The call timings are different for both categories. You can call between 8am-10pm from Monday to Friday, between 8:30 am-6pm on Saturday and between 9:30 am-5:30 pm on Sunday for loans take before aug 2009. For loan taken after 2009 the timings are between 8am-9pm from Monday to Friday and between 9am-6pm from Saturday to Sunday. The loan category where loan is taken from January 2014, the queries can be resolved by calling on +44 345 241 1308. The call timings from Monday to Friday are between 8:30am-8pm, between 9am-6pm on Saturday and between 10am-4pm on Sunday.
AA legal documents
Your queries related to legal documents can be resolved on phone or through email. You need to call at AA legal documents number +44 800 294 4896 for resolving queries through phone. You can contact between 8am-6pm from Monday to Friday. However, if you wish to send them email, the address is?[email protected]?and you will be responded as soon as possible.
AA travel services
For getting travel information and finding books, maps and various other accessories, you need to call on AA travel service number +44 125 649 1524. ?For trade enquiries, the number is +44 125 649 3232. ?The trade enquiries can be made between 9am-5pm from Monday to Friday. You can also gather information by calling on 84322. If you are calling from landline, the number is +44 906 888 4322. For applying international driving permit ?you need to choose the option 5 followed by option 2 on AA international driving permit contact number +44 370 600 0371. For getting hotel information while travelling, you can call on +44 125 684 4455 between 9am-5pm from Monday to Friday. For emergency travel insurance services, you need to contact AA travel team at +44 800 316 6893.
AA driving service
For getting training of driving instructor, you need to call AA driving school customer service number?+44 800 316 0331. The timings within which call can be made are between 9am-8pm from Monday to Thursday, between 9 am-5:30pm on Friday and between 10am-4pm on Saturday. You can even buy driving lessons by calling on number?+44 800 587 0087. ?For joining AA as driving instructor, you need to call on AA driving service number?+44 800 587 0086. You are also provided with the option of writing a letter to resolve your driving enquiries. The AA driving service address is:
Customer Services, AA Driving School, 17th Floor, Capital Tower, Greyfriars Road, Cardiff CF10?3AG
AA drivetech contact
The information regarding drive awareness courses can be collected by calling on AA drive aware contact number +44 344 264 6323. ?The information can also be gathered through email at following address?[email protected]?. The timings for gathering drive awareness details is between 8am-8pm from Monday to Friday and between 8am-3pm from Saturday to Sunday. The support team will be unavailable on public holidays. If you wish to get training under commercial & passenger vehicle division, you need to call AA driver training number +44 1256 649 5804. ?The sales enquiries under commercial and passenger vehicle division can be made on different number i.e. +44 344 264 6325. The call timings for sales enquiries are ?between 8am-5:30pm from Monday to Friday. Alternatively an email can also be sent for getting driver training at?[email protected]. ?The queries related to fleet safe division can be asked by calling on AA fleet services number +44 125 649 5732.?The sales enquiries under this division can be asked by calling on +44 344 264 6327. The sales enquiry number is available between 8am-5:30pm from Monday to Friday. Otherwise you can also send an email at [email protected]. There could be general enquiries related to Drive Tech division that can be asked by calling AA general enquiries number +44 125 649 5700. The fax number for contacting this division is +44 125 649 5799. For Press enquiries, you can dial +44 125 649 5969. For trainer enquiries, you need to send an email at?[email protected]?. The customer can also send a letter for solving their trainer enquiries. The address at which letter can be sent is:
Customer Relations, ?AA DriveTech, ?Fanum House, Basing View, Basingstoke RG21?4EA
The steer clear division of AA can be contacted by calling on +44 125 649 5520. The court offers various schemes from time to time that helps in rehabilitating drink drivers. For bookings, call +44 345 070 6043?between 9am-5pm from Monday to Friday. ?You can also contact this division by sending an email at?[email protected].
AA business breakdown number
AA offers business breakdown service support for you. The team can be called upon between 9am-5pm from Monday to Friday at AA business breakdown number ?+44 800 551 188. The AA signs contact can be called upon between 8:45am to 4:45pm from Monday to Friday at?+44 800 731 7003. The timings of AA fleet breakdown number +44 800 5511 88 are between 9am-5pm.
AA general enquiries
This AA general enquiry number +44 344 209 0754 can be called upon for getting any kind of assistance with website. For international enquiries, the number is +44 161 333 0004. The time for calling both these number are between 8am-8pm from Monday to Friday and between 9am-5pm on Saturday & Sunday. The problems with disability can be solved by calling on number +44 800 262 050. ?This number is accessible for 24 hours from Monday to Thursday and between 7am-11pm from Friday to Sunday. If you are facing hearing impairment, you need to add prefix 18001 with all these contact numbers.
AA customer relation complaints
You may not be fully satisfied with the services of AA. This is the reason AA has provided you many options for filing complaints. You can use postal mail, telephone and email option as per your convenience. The AA complaint number +44 344 209 0556 or +44 161 333 5910 can be called?for filing complaint against breakdown cover. The complaint can also be filed through post by AA complaint address given below:
Member Relations, The Automobile Association, Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY
Alternatively, the email can also be sent if you are unhappy with the services of AA. The AA complaint email address is?[email protected]?. The complaint against Drive Tech services can can be filed by calling AA Drivetech complaints number +44 344 264 9624. ?Otherwise send an email at?[email protected]?or write a letter at following address:
Customer Relations, AA DriveTech, Fanum House, Basing View, Basingstoke RG21 4EA
The complaint against driving school team can also be filed by calling at customer service number +44 800 607 080.?The customers who wish to file complaint through email need to send it at following address:?[email protected]?. The postal address for raising a complaint against driving school is:
Customer Services, AA Driving School, 17th Floor, Capital Tower, Greyfriars Road, Cardiff CF10 3AG
For complaints related to savings account, you need to make a call at +44 345 603 6302?between 8am-8pm from Monday to Saturday. For loan related complaints, there are separate departments. The loan provided by AA personal finance limited can be complained at +44 345 606 1651 between 8am-10pm from Monday to Friday, between 8:30am-6pm on Saturday and between 9:30am-5:30pm on Sunday. ?The loan offered by cooperative bank limited can be complained at +44 345 721 2212?between 8am-9pm from Monday to Friday and between 9am-9pm from Saturday to Sunday. For complaint regarding loan offered by Creation consumer finance limited, you need to call +44 845 241 1308 between same timings as available for cooperative bank loans. The timings for call are between 8am-9pm from Monday to Friday, 9am-6pm from Saturday to Sunday. If you have any problem or issues with spend & earn card and travel currency card, the number is +44 345 340 3177. The number will be accessible between 9am-6pm from Monday to Friday. The credit card complaints can be filed 24 hours on +44 800 917 8612. The complaint regarding legal services can be filed by writing an email to legal service support team at?[email protected]?. The written letter can also be sent at following postal address:
The Senior Partner, Parabis Law LLP, 8 Bedford Park, Croydon, Surrey CR0 2AP
Your complaint will be resolved next business day. If the problem is not resolved, we will inform you within 5 working days. The things may take long time to solve. But we will resolve it completely within 4 weeks. The customer can even refer the complaint to Financial Ombudsman Service. The number for filing complaint to this organisation is +44 800 023 4567 or +44 300 123 9123. ?You can refer the complaint even through email?[email protected]?or by sending a letter at postal address:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
AA Press Office?
You can ask your media enquiries related to financial services, driving school, hotels & restaurants,breakdown cover insurance etc by calling on AA press office number +44 125 649 5969. The call timings are between 8:30am-5pm from Monday to Friday. They also provide email option for resolving your issues. The email address is:?[email protected]?. If you have enquiries about prices of fuel, road safety and transportation, the number is +44 125 649 3493. ?This number is accessible for 24 hours. The email address for these media enquiries is?[email protected]?.
Official Website | http://www.theaa.com/ |
Official Twitter | https://twitter.com/TheAA_uk |
Official Facebook | https://www.facebook.com/TheAAUK |
Official Instagram | https://www.instagram.com/theaa_uk/ |
Official Android app | https://play.google.com/store/apps/details?id=com.theaa.android.theaa |
Official iOS app | https://itunes.apple.com/gb/app/aa-breakdown-traffic/id405476192?mt=8 |
Official Register | https://www.theaa.com/myAA/viewSignInRegister.do |
Please confirm have my E-mail address.
(I did enjoy monthly surveys)
Hi. I recently bought an AA jump starter pack and had to use it yesterday morning. I was unable to start the car (Renault grand scenic 1.6 petrol). The instructions are not very clear. Should the pack be attached for some time before trying to start the car and if so for how long? Also, will it work if the battery is completely flat. Thanks
I was with an AA instructor in Glasgow. He washed his car on my way to the test center. On the way, he, again and again, promised me that would arrive on time. Eventually, we arrived 2 mins late, making me a bad guy in front of the examiner. What AA to appoint these instructors
From Mr Coppin
Dear Sirs,
On Sunday 16th September in Dunster, Somerset our Lexus 430 broke down with a failed rear suspension problem. As an AA member I rang the call centre and was met with a high degree of courtesy from them. Within half an hour or so the AA van arrived with our hero in the shape of engineer Henry Cox aboard. What a patient and polite person he is. He methodically assessed our problem piece by piece until he had discovered a small sensor bracket that had snapped off. There and the he fixed it, reset the car’s computer. We were then rewarded with the sight of all four wheel rising to their correct height. Thanks to him we were able to return the two hundred and fifty miles back to Grantham in Lincolnshire. Henry is an instantly likeable person whose expertise and dedication showed through that day. Nothing was too much trouble for him, in fact I had the feeling that our car was his for a while as I could tell that it mattered to him to get the vehicle running again. As a family we cannot thank him enough. He is a credit to The AA.
I wish to have this message passed on to all of Henry’s superiors in the AA Centre in Taunton in Somerset and those superiors higher up the chain of command, so that his help on that day can be properly recognised. It would also be good for him to know that we have recommended him for the praise he deserves.
Comment *we all like AA in lancashire as good as
ever richard
Dear Sirs:
My 96-year-old mother, my wife and I visited Glasgow, Scotland starting on June 22nd. Five days later we drove to Inverness and then planned to drive to Portree on the Isle of Skye. On the trip I pulled over to let traffic by; unfortunately, I hit a large pothole that caused damage to 2 tires. We limped along until we made it to the Red Burn Caf? on A-887 in Glenmoriston where we called AA.
Frank Saunders of West End Garage in Augustus responded. He told us that we would need to replace the 2 damaged tires before the car was road ready to continue the trip. We explained that we did not want to jeopardize our expensive reservations in Portree that we had made 4 months previously. Mr. Saunders thought getting 2 rooms in Inverness would be difficult at that juncture so he agreed to tow us to Portree.
We actually had a very enjoyable trip to Portree. Mr. Saunders was the perfect host answering our questions and telling us some very interesting stories. As Mr. Saunders pulled into the parking area for the hotel, he noticed another tow truck preparing a car for a tow. He stopped, got out and went over to speak to the other tow operator. When Mr. Saunders can back he told us that he recognized the man who worked at a local garage. After speaking to him, he made arrangements for him to come back the next day and tow our car to his garage and order the 2 tires that were needed for our Mercedes. Mr. Saunders then helped us with our luggage.
Based on our experiences with Mr. Saunders, we would recommend to everyone to use AA in Scotland. He turned our potentially bad experience into a very pleasant afternoon. He really exemplifies the type contractors that all businesses want to use. We can?t say enough good things about him and AA.
The UK’s government are maintaining an incentive for UK companies that is designed to motivate them to seek new development.
Thank you for the info
The AA guy who helped get my classic car going was a brilliant bloke. Arrived promptly, diagnosed and fixed the problem, really good service. However their insurance side and general response to emails regarding insurance is completely hopeless, and discriminatory against those who for whatever reason are unable to use telephone. No web chat either. Very poor communication and badly run unresponsive organisation (the insurance bit, not the roadside assist).
Brilliant Thanks a lot for this information
Want to cancel my aa breakdown cover how can i do it ?
want cancel my AA breakdown cover as from July 2019 how do i do it ?