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myHermes Customer Service Contact Numbers

myHermes Customer Service Contact Numbers
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myHermes is one of the leading online parcel delivery providers in the United Kingdom, owned by Hermes UK. It has been working with the primary catalogue and online retailers in the UK including Next Directory, Tesco, ASOS, QVC, John Lewis, Debenhams, and JD Williams, and delivering more than 235 million parcels each year. The company was launched in the year 2009 and now the services are available in over 4,500 locations. The customer service representatives work untiringly and deal with various customers daily and make their best effort to give the right solution to the raised concerns. myHermes customer service can be reached by calling at 0330 333 6556. OR You can use our signposting service and call myHermes through 0843 837 5419 call will cost you 7p/minute plus your phone company access charge, you can find more free and local rate numbers on this page. This number is part of our call connection service.

myHermes Contact Numbers

Helpline UK Contact Numbers
myHermes Customer Service Phone Number 0330 333 6556 – National rate number
Complete Savings Membership 0800 389 6960 – Free number

myHermes Customer Service Opening Hours

Customer Service 8am -8 pm (Monday to Friday)
8am to 6 pm (Saturday & Sunday)
Delivery Hours 8 am – 8 pm (Monday to Friday)
8 am – 5 pm (Saturday)

myHermes Contact

myhermes contact

If you need any assistance of myHermes contact team, you can do so by writing a letter and sending it to the following myHermes contact address. You are required to add your personal contact details in the letter posted so that the customer service members can contact you on your mentioned address or contact number as soon as possible

Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH

myHermes Contact Details

myhermes contact us page

For all your general enquiries, you can contact the myHermes customer support team at the MyHermes customer service phone number 0330 333 6556. The phone lines for myHermes contact team are open from 8am-8pm Monday to Friday and 8am-6pm Sat-Sun. The team is also accessible via the myHermes live help centre through this link  where you can chat live with the advisors and solve the queries. The myHermes chat online hours are from 8am-8pm Monday to Friday and 8am-6pm Sat-Sun

The myhermes customer support ateam can also be contacted by email by filling in the online form and at the myHermes contact email [email protected]

You have been given a full list of the excluded and prohibited items which myHermes may or may deliver. The list can be checked via this page

 myHermes Send a Parcel

myhermes parcel prices

There is a very easy procedure for sending parcel using myHermes courier services. You need to first get registered with myHermes at myHermes registration page. After registration, you need to click on ‘Sending’ tab after signing in to your account. Fill the details of shipment. Please keep that in mind that your content should not come under prohibited list. After that you need to choose the cover level and make the payment. You can also see packaging guides at myHermes packaging guides page for further help.

myHermes Parcel Tracking

myhermes tracking

You can easily trace the position of your parcel online by entering the myHermes tracking numbers (it is the 16 digit barcode printed on the label) in the box at the myHermes parcel tracking page. If you have ordered the parcel from a retailer, you need to contact them directly. You can even track your parcel on phone by calling at number 0330 333 6556.

myHermes ParcelShop

myhermes parcel shop

You can check for the contact details of the nearest parcelshops to your area simply by entering the postcode or town name in the box at myHermes parcelshop page. The parcel shops are open for 7 days a week for the quick and easy service. If you would like to be a part of the myHermes Parcelshop services, you can contact the myHermes network development team by email at myHermes contact email [email protected]. myHermes parcel shop can be contacted through telephone by calling at number 0330 333 6556.

myhermes parcelshop

myHermes Delivery

The deliveries are mostly made within 3-5 working days, Monday to Friday, 8am – 8pm, and Saturdays, 8pm – 5pm. myHermes delivers within England, Scotland, Wales and Northern Ireland and internationally. It should be noted that the services are not available for The Channel Islands and the PO Box/ BFPO addresses. myHermes delivery status is very simple to check by calling at number 0330 333 6556.

myhermes international parcels

myHermes Prices

A complete list have been given for the prices of the couriers, and the parcelshop prices via myHermes prices page. You can also confirm the prices by calling at 0330 333 6556.

myhermes prices

myHermes Packaging Guide

myhermes packing

You have been provided an entire of parcel packaging tips to be followed and what not to be done via myHermes packaging guide page. Even a range of packaging videos have also been uploaded to make sure that your courier reached safely. Parcel dimensions are also explained in the myHermes parcel size guide page to estimate the correct weight of the parcel. You can even collect the information through phone by calling at 0330 333 6556.

myHermes Shipment Cancellation

If the payment has not been made, you can easily cancel the shipment. If you have paid for the courier, then you can make an online cancellation if it is before 10pm on the day of ordering. A refund will be made five working days. If it is after 10pm, then you need to contact the myhermes customer service team via myHermes shipment collection page. If you have problem with your internet, you can cancel the shipment by calling on
0330 333 6556.

myhermes shipping

myhermes Cashback Offer

If you register for the complete savings membership, you can enjoy the benefits of myHermes Cashback offers (like £15 off on the next order). The membership with complete savings can be cancelled any time by calling the phone number 0800 389 6960 or by sending the cancellation form via email at [email protected] or by post at the address: Webloyalty International SARL, at 23 route de Crassier (Business Park Terre Bonne, Bâtiment A3), 1262 Eysins, Switzerland. The cancellation form can be downloaded from the website

myhermes cashback

myHermes Shopify

You can link the Shopify online solutions with the myHermes account to make the courier process more easy and simple. You can start the service by signing in the account via myHermes shopify link. All the related information can be checked by visiting the myHermes shopify page. You can also call on 0330 333 6556 for more simple process.

myhermes shopify

myHermes Claims Process

You can submit an online claims form if the parcel has been lost or damaged. The claims form need to be completed and submitted online by signing in the account via myHermes claims process page. You can check the desired information by visiting the myHermes claims process page. The claims process takes around 14 working days from the day of the receipt of the form. The claims can also be filed by calling on following number
0330 333 6556.

myhermes claims

myHermes Christmas Information

If you need to know for the myHermes customer contact centre opening timings (whether for social portals, telephone or web chatting), for international parcels and for the parcelshops in Christmas, the entire details has been provided in the myHermes christmas information page. myHermes people also provide this information on phone by calling on 0330 333 6556.

myhermes christmas

myHermes Business Account

If you have any business related enquiries, you can send the requests by email at myHermes contact email [email protected]. The business sales team can also be contacted by email at myHermes contact email [email protected] or over the phone at the myHermes business account contact number 0330 333 6556.

myhermes business

Contact Hermes through Social Media – Facebook, Twitter LinkedIn and Apps

Social account Contact socially
myHermes Official Website
Online Registration
myHermes Online Login 
Hermes Facebook
Hermes  Twitter
Hermes   YouTube
Google Plus
Android App

myHermes International

If you need to send the courier outside the United Kingdom, you need to visit the myHermes international page for all the information. Generally the delivery takes 3 to 7 working days worldwide. You can easily trace the parcel by using the myHermes order reference number. The international orders are processed by Limited on behalf of myHermes. If you need to make a claim for a refund, you need to contact the myHermes live help team via myHermes international link.

myHermes Careers

To check the details for the job opportunities, you can visit the myHermes careers page. If you are looking to be a self employed courier, you can check the information in this page.

myHermes Complaints

The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. For any of your complaints regarding the services, you can contact the MyHermes customer service department at the myHermes complaints customer services number 0330 333 6556. If you are not happy with their response, you can forward the matter to the myHermes customer relations team through email at myHermes contact email [email protected]. The team will immediately investigate into the matter and will provide a final response. If you are still not happy with the solution, the complaint will be reviewed by the myHermes customer relations manager and he would provide his decision within 5 working days.

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36 thoughts on “myHermes Customer Service Contact Numbers

  1. I decided to leave a message here on your myHermes page, i just want to say that this page and this great information – amazing!

  2. I decided to leave a message here on this page that talks about myHermes Customers Contact Numbers
    This is very helpful, thank you for your help gathering all of those numbers for me.

  3. Absolutely. Day later and parcels not collected. No response on any of the 4 phone numbers I have tried. You are in position 1 for 15 minutes on each.

  4. His has to be the delivery service every my goods were sent out for next day delivery and this was 4 working days ago and still not arrived
    They can not talk to phone line and offer customer service want to email.

  5. I got a big problem with this Hermes, I was returned a delivery with them, one box last week and another three this week on Monday, exactly with the same post code, the first box is arrived into the company how bought, and the another three box doesn’t arrived, because they don’t find the post code, that’s unbelievable. I try to contact them by phone but they answer the phone, and email they respond.
    service and customer service.

  6. I used the live chat and the agents are helpless. they are based in India and cannot sort anything out. Overall very customer service and I would recommend to use HERMES

  7. Hermes being a parcel delivery company is required to complete its work on a maximum pace but many a times because of some problems these services are subject to delays and defects.To cope up with which has solutions for all of these.

  8. I am in the process of shopping for some Christmas presents. I want to buy Dreamy Mesh and Lace Bra Set from Peaches and Screams Lingerie Boutique . Would you guys recommend them?

  9. Hermes or should they be called are so customer unfriendly.I would like my yet tobe delivered parcel to be sent to a parcel shop for collection time of my choice. Is this option available. Er no. Come on Hermes. Not very good

  10. Hi we have been having a parcel delivery from them and you saying that they have tried to deliver it dut no one as been someone is always here and this is very upsetting for me

  11. They are the hard company going, my young daughter to run the company better than those lot! they are a disgrace, no wonder nobody wants to actually take a call and sort a problem out!! I am going to leave my number and I expect a call back! I will never order off anyone that uses that company again!! My number i will send soon and will ask them – Do not email me I want a phone call

  12. Hello l missed my deliver and i left a note on the door to deliver for my neighbour, but the deliver man didn’t he said he will come bact today , but I’m at work please tell him to deliver for my neighbour. At number 9

  13. How can I send a Golf club which is 130 cm in length, i will call customer services, service so far is very poor.

  14. I’m fuming… I have paid for next day delivery ie to be delivered today 12th April 19. I received a text at 11.48 this morning advising my parcel would be delivered between 7pm & 9pm… I have been in ALL DAY my food evening meal was delivered at 7.45pm.. but my tracking advise stated WE COULD NOT DELIVERY TOUR PARCEL AS YOU WERE OUT… THATS IS ABSOLUTELY RUBBISH BECAUSE I WAS EATING MY EVENING MEAL!!!
    obviously the parcel deliver could not be bothered to find my address because they never came to MY Door
    I have a ring door bell that videos everyone…
    very bad service and Wilkos will be be getting it also because I paid £7 for next day. Disgusting service

  15. I received a text from the driver about my parcel from 19 to 20 April , but haven’t heard anything from the driver since then

  16. They are hard!! No customer service at all, they bough some CRM package who left them fake comments. They keep my parcel and they do not give me any option for redelivery etc. They claim that they have live chat, email and customer service phone!! omg such fraudsters in the UKz

  17. My hermes are totally and don’t care service did answers phones but didnt helped or e nails
    About time my hermes help me

  18. Frankly not impressed by Hermes service! No indication of a delivery time, even morning or afternoon. My parcel needed a signature so could not be delivered. No contact number that proper guy helping Very, very poor, and not as efficient as other services!

  19. There is no option as a receiver of parcels to make a complaint about a Hermes courier. My local courier consistently states a failed delivery attempt when I have waited in for her. We have even been in the front garden with the front door open and she states we missed her!! Funnily enough it’s always at the same time. Her colleague said she stops to pick her children up from school. How can you allow such shoddy service and not allow feedback from the people who order goods and look to you to deliver them promptly? The complaints left on this forum say it all I think! I now have three retail companies who I have logged complaints with. It isn’t them I should be hassling. It’s Hermes that’s failing.

  20. This is a company to work for, staff ain’t helpful and customer service is a absolute hard.. owed wages and getting nowhere fast with them.. wouldn’t recommend using Hermes or working for them

  21. Arrived home to find “sorry I missed you” ticket, nothing entered on it, other than. tracking number. contacted Hermes to be told tracking number not recognised! How can I trace parcel?

  22. The delivery driver left my package in the doorway and wrote that we dropped it of on a piece of paper. THEY COULD BE. BOTHER TO KNOCK ON THE DOOR, WHICH WOULD HAVE TAKEN LESS TIME AND I WAS IN ALL DAY.

  23. Not very impressed with Hermes. Hard to speaking to someone. A card left in letterbox said a parcel had been left under a box outside but nothing there! How am I supposed to chase the parcel? Absolute!

  24. HERMES ON BEHALF OF BOOHOO IS DISGUSTING!! They texted and emailed to say they delivered my item and even had a cheek to take I photo of my post box however my item wouldn’t of fit through my wall mounted post box. The “customer service” number is working but the company is not relay helping They are stealing parcels! How dare come to my property and take a photo of my post box AND NOT LEAVE MY DELIVERY

  25. Hermes are possibly the delivery company in the UK! We were in all evening, nobody rang the doorbell or tried to deliver a parcel but apparently it was signed for with a straight line and handed to someone outside the property Boohoo then resent the parcel which still hasn’t arrived despite being at the depot for 3 days. They need to sort out, employ honest delivery drivers Why companies use this service I do not know.

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