myHermes (Now – just Hermes) is one of the leading online parcel delivery providers in the United Kingdom, owned by Hermes UK. It has been working with the primary catalogue and online retailers in the UK including Next Directory, Tesco, ASOS, QVC, John Lewis, Debenhams, and JD Williams, and delivering more than 235 million parcels each year. The company was launched in the year 2009 and now the services are available in over 4,500 locations. The customer service representatives work untiringly and deal with various customers daily and make their best effort to give the right solution to the raised concerns. myHermes (Now – just Hermes) customer service can be reached by calling at 0330 333 6556.
*** Hermes now have NEW webpage you can find: https://new.myhermes.co.uk/index.html
myHermes Contact Numbers
|Helpline||UK Contact Numbers|
|myHermes Customer Service Phone Number||0330 333 6556– National rate number|
|Complete Savings Membership||0800 389 6960– Free number|
myHermes Customer Service Opening Hours
|Customer Service||8am -8 pm (Monday to Friday)
8am to 6 pm (Saturday & Sunday)
|Delivery Hours||8 am – 8 pm (Monday to Friday)
8 am – 5 pm (Saturday)
If you need any assistance of myHermes contact team, you can do so by writing a letter and sending it to the following myHermes contact address. You are required to add your personal contact details in the letter posted so that the customer service members can contact you on your mentioned address or contact number as soon as possible
Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH
myHermes Contact Details
For all your general enquiries, you can contact the myHermes customer support team at the MyHermes customer service phone number 0330 333 6556. The phone lines for myHermes contact team are open from 8am-8pm Monday to Friday and 8am-6pm Sat-Sun. The team is also accessible via the myHermes live help centre through thislink where you can chat live with the advisors and solve the queries. The myHermes chat online hours are from 8am-8pm Monday to Friday and 8am-6pm Sat-Sun
You have been given a full list of the excluded and prohibited items which myHermes may or may deliver. The list can be checked via this page
myHermes Send a Parcel
There is a very easy procedure for sending parcel using myHermes courier services. You need to first get registered with myHermes at myHermes registration page. After registration, you need to click on ‘Sending’ tab after signing in to your account. Fill the details of shipment. Please keep that in mind that your content should not come under prohibited list. After that you need to choose the cover level and make the payment. You can also see packaging guides at myHermes packaging guides pagefor further help.
myHermes Parcel Tracking
You can easily trace the position of your parcel online by entering the myHermes tracking numbers (it is the 16 digit barcode printed on the label) in the box at the myHermes parcel tracking page. If you have ordered the parcel from a retailer, you need to contact them directly. You can even track your parcel on phone by calling at number0330 333 6556.
You can check for the contact details of the nearest parcelshops to your area simply by entering the postcode or town name in the box at myHermes parcelshop page. The parcel shops are open for 7 days a week for the quick and easy service. If you would like to be a part of the myHermes Parcelshop services, you can contact the myHermes network development team by email at myHermes contact email [email protected]. myHermes parcel shop can be contacted through telephone by calling at number0330 333 6556.
The deliveries are mostly made within 3-5 working days, Monday to Friday, 8am – 8pm, and Saturdays, 8pm – 5pm. myHermes delivers within England, Scotland, Wales and Northern Ireland and internationally. It should be noted that the services are not available for The Channel Islands and the PO Box/ BFPO addresses. myHermes delivery status is very simple to check by calling at number0330 333 6556.
myHermes Packaging Guide
You have been provided an entire of parcel packaging tips to be followed and what not to be done via myHermes packaging guide page. Even a range of packaging videos have also been uploaded to make sure that your courier reached safely. Parcel dimensions are also explained in the myHermes parcel size guide pageto estimate the correct weight of the parcel. You can even collect the information through phone by calling at0330 333 6556.
myHermes Shipment Cancellation
If the payment has not been made, you can easily cancel the shipment. If you have paid for the courier, then you can make an online cancellation if it is before 10pm on the day of ordering. A refund will be made five working days. If it is after 10pm, then you need to contact the myhermes customer service team via myHermes shipment collection page. If you have problem with your internet, you can cancel the shipment by calling on
0330 333 6556.
myhermes Cashback Offer (NOT AVAILABLE ANYMORE)
If you register for the complete savings membership, you can enjoy the benefits of myHermes Cashback offers (like 15 off on the next order). The membership with complete savings can be cancelled any time by calling the phone number 0800 389 6960 or by sending the cancellation form via email at [email protected] or by post at the address: Webloyalty International SARL, at 23 route de Crassier (Business Park Terre Bonne, Btiment A3), 1262 Eysins, Switzerland. The cancellation form can be downloaded from the website www.completesavings.co.uk.
Hermes have now a new service called Integrations. You can find more on that through this link: https://www.myhermes.co.uk/import-parcels/shopify/
You can link the Shopify online solutions with the myHermes account to make the courier process more easy and simple. You can start the service by signing in the account via myHermes shopify link. All the related information can be checked by visiting the myHermes shopify page. You can also call on0330 333 6556for more simple process.
myHermes Claims Process
You can submit an online claims form if the parcel has been lost or damaged. The claims form need to be completed and submitted online by signing in the account via myHermes claims process page. You can check the desired information by visiting the myHermes claims process page. The claims process takes around 14 working days from the day of the receipt of the form. The claims can also be filed by calling on following number
0330 333 6556.
myHermes Christmas Information (As this is seasonal this can change every year)
If you need to know for the myHermes customer contact centre opening timings (whether for social portals, telephone or web chatting), for international parcels and for the parcelshops in Christmas, the entire details has been provided in the myHermes christmas information page. myHermes people also provide this information on phone by calling on0330 333 6556.
myHermes Business Account
If you have any business related enquiries, you can send the requests by email at myHermes contact email [email protected]. The business sales team can also be contacted by email at myHermes contact email [email protected] or over the phone at the myHermes business account contact number0330 333 6556.
Contact Hermes through Social Media – Facebook, TwitterLinkedIn and Apps
|Social account||Contact socially|
|myHermes Official Website||www.myhermes.co.uk|
|myHermes Online Login||myhermes.co.uk/login.html#|
If you need to send the courier outside the United Kingdom, you need to visit the myHermes international pagefor all the information. Generally the delivery takes 3 to 7 working days worldwide. You can easily trace the parcel by using the myHermes order reference number. The international orders are processed by Parcel2Go.com Limited on behalf of myHermes. If you need to make a claim for a refund, you need to contact the myHermes live help team via myHermes international link.
The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. For any of your complaints regarding the services, you can contact the MyHermes customer service department at the myHermes complaints customer services number 0330 333 6556. If you are not happy with their response, you can forward the matter to the myHermes customer relations team through email at myHermes contact email
[email protected](This email address is no longer in use). The team will immediately investigate into the matter and will provide a final response. If you are still not happy with the solution, the complaint will be reviewed by the myHermes customer relations manager and he would provide his decision within 5 working days.
Here are some of the main Hermes integrations – sites that fully work with Hermes on their side integrated through their system