The customers can get in touch with the Smyths customer service department for any the questions about their orders, returns, payments or any other service related requests or to make any changes in their details by filling in the online contact form via the page and the team will make sure to reply back within 24 hours. This is the best way to contact the support team for a prompt response. The team members can also be contacted over the telephone by calling the Smyths customer service number UK 0333 344 1157 here. The Smyths customer service opening times are from Mon- Fri 9AM- 8PM, Sat 9AM- 5:30PM and 10AM- 6PM on Sundays and on public holidays. There are majority of the questions which have already been answered for your reference through the Smyths help page.
Smyths UK Contact Numbers
UK Contact Number
|Smyths Customer Services Contact||0333 344 1157|
Smyths Contact Address
Any of the correspondence can also be sent by mail at the below mentioned Smyths contact address, along with all your details so that the Smyths customer care team can revert back as soon as possible.
Customer Service Dept., Smyths Toys HQ UC, Lyrr Building 1, Mervue Business Park, Galway, Ireland
Smyths Store Locations
You can check all the contact details for the various Smyths stores by visiting the Smyths store finder page using the post code or the town name.
Smyths Live Chat
You can also discuss your concerns with the Smyths customer care team through the Smyths live chat sessions via the page. The Smyths online chat hours are from Mon- Fri 9AM- 5:30PM.
The orders have to be placed online only through its official website and not by any other mode like phone, fax, or email.
Smyths Catalogue Request
The customers can submit a request online for the Smyths catalogue by entering all their details in the contact form through the page. In case, if you wish to unsubscribe from the catalogue, then you are required to register your details via the page.
Smyths Newsletter Sign Up
The customers can register their contact details online via the page to receive the information about special offers, promotions or any Smyths product information periodically. However, if you wish to unsubscribe from the Smyths newsletter, then you may fill in the details via this page.
Smyths Gift Cards
In order to purchase the Smyths E gift cards, you can send in the requests online through the page. These cards can only be redeemed in the UK stores. If you want to purchase the gift cards to use in the Smyths Irish stores, then you need to sign in to this page. The Smyths physical gift cards can be bought either from the page or through any of the Smyths stores. It is a plastic card and will be sent by post. You can easily check the balance on your Smyths gift card online using the gift card number via the page. All the cards whether physical or e gift card, are valid for 12 months from the date of purchase. For any doubts concerning the cards, or for any issues, you can contact the Smyths customer services online through a contact form via the page.
Smyths UK Payments
When the purchase is made at any of the Smyths stores, then the customers can pay using cash, ?Smyths gift card, or via the cards like Visa, Visa Debit, MasterCard and American Express. For the online purchases, except cash, all other options can be used. It is to be noted that the payments are not accepted by cheques, postal orders, international debit card, or the eurocheque.
For any of the questions concerning the Smyths privacy policies, the customers can contact the Smyths data privacy manager either via the Smyths email address [email protected] or by mail at the address: Smyths Toys HQ UC, Lyrr Building 1, Mervue Business Park, Galway, Ireland
Smyths Careers UK
The candidates can search for all the desired job opportunities online by visiting the Smyths careers page. If you have any questions in regard to your personal information being used by Smyths, you can send in the details via the Smyths email [email protected]
Smyths Returns Policy
If for any reason, you are not happy with the purchase and would like to return it, you can do so within 28 days of receiving it in its unused and original condition. You have following three options to make the online returns–
- By Collect+- the return can be done through the collect plus locations as explained via the page.
- Via Smyths Store– the item can be returned to any of the Smyths store
- By Post– generally items over 10 kg can be returned by mail at the following Smyths return address:
Smyths Toys, Unit 2 Max 500, Max Park, Bangrave Road South, Corby, Northamptonshire, NN17 1NN
And concerning the Northern Ireland returns, the customers may refer to the following Smyths return address:
Smyths Toys, c/o Carlow Warehousing, Loughfeilim Industrial Estate, Carlow Road, Tullow, Co. Carlow
If the item was purchased in store, then the return also has to be made to any of the Smyths store. If, in case, you have received a damaged item, then you can refuse the delivery and are required to inform the Smyths customer services within 24 hours through an online contact form via the page. If the delivery has been accepted, then the team has to be informed within 48 hours.
Smyths Order Cancelled
After receiving the items, the customers have 14 days to make a cancellation if they wish to. The cancellation can be done in either of the following ways-
- Online- request can be sent online through the contact form
- Cancellation Form– the Smyths cancellation form via the page, duly completed and sent to the address within 14 days of receiving the product: Order Cancellation, Customer Service Department, Smyths Toys Superstores, Lyrr 1, Mervue Business Park, Galway Ireland
- Over the Phone– you can call the Smyths customer services at the Smyths customer service contact number 0333 344 1157 and inform the same.
Smyths Customer Complaints
For any of the complaints regarding the products or the rendered services, the customers can contact the Smyths customer care and the team will make sure to solve the issue at the earliest. You can call them at the Smyths contact telephone number 0333 344 1157 from Mon- Fri 9AM- 8PM, Sat 9AM- 5:30PM and 10AM- 6PM on Sundays and on public holidays or send the details online through a contact form via the page.
If you are not satisfied with the way the complaint has been dealt with or it has not been solved yet, then you may refer the matter to the European Online Dispute Resolution Platform through this page.
Contact Smyths through Facebook and Twitter account
Smyths Toys Superstores are a leading provider of children leisure products throughout the United Kingdom and Ireland. There are more than 100 stores throughout the UK and Ireland, offering a vast collection of toys and games like power rangers, radio control cars, fidget toys, puzzles, books, baby products, outdoor items like trikes, scooters and video games and much more to add at such competitive prices. The stores are open for all seven days of the week and the Smyths customer care team is readily accessible for the users in various ways like over the phone, online form, and the social portals like Twitter account for their help and advice.