3 Mobile is a UK based company offering various plans for mobile and broadband services. They have a great range of consumer and business mobile and mobile broadband deals with a variety of tariff plans that will meet the desired needs. Amongst other operators, 3 mobile has been leading in the mobile internet quality, and mobile data reliability as well as the download speeds. The company’ vision remains to make the connected world of technology clear and easy to understand for all and to achieve maximum customer satisfaction. 3 Mobile customer service is available at number 0333 338 1001.
|Helpline||UK Contact Numbers|
|Customer service queries from three phone||333|
|Phone Customer service queries from any other phone||0333 338 1001|
|Mobile broadband queries from three phone||500|
|Mobile broadband queries from any other phone||0333 338 1003|
|Sales team||0800 033 8001 or|
|Accessibility team from any other phone||0333 338 1012|
|Minicom textphone services when calling from minicom devices||0800 3586799|
|Minicom textphone services when calling from textphone||0800 033 8011|
|Video interpreting services||0800 2400|
|pre-booked out of hours video service||0843 178 0773|
|Accessibility team to help in choosing phone||0800 358 8460|
|To buy the phones over the phone||0800 358 8460|
|To top up from three phone||444|
|Media centre||07454 959 715|
|Business team||0800 358 9083|
|Business phone insurance from three phone||337|
|Lifestyle Services Group (LSG) claims line||0845 674 3333|
|CPP Phonesafe claims line||08451 232 333|
3 Mobile Customer Service Opening Times
|Monday-Friday||Saturday and Sunday|
|8am – 8pm||6am – 6pm|
3 Mobile Contact Address
Along with the helpline numbers, you can write in the mail for any queries or requests at the below mentioned 3 mobile contact address, mentioning clearly all your contact details as well so that the 3 mobile customer care team can revert back as soon as possible.
Three Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow, G2 9AG
3 Mobile Contact Details
For all your queries, if you are calling from the Three phone, you can dial the 3 Mobile customer service number 333 ( no charges from calling this number) and if you are calling from any other phone, you can contact the Three mobile customer service by dialing the 3 Mobile customer service number 0333 338 1001. If you are calling from outside the United Kingdom, you need to dial the 3 Mobile contact number +44 7782 333333. The 3 Mobile customer care team will be accessible from 8am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday. You can also contact the customer care team through 3 Mobile live chat sessions via 3 Mobile contact details link . The advisors are available for live chat from Mon-Sun 8am to 11pm .
3 Mobile Online Support
You can ask any of your questions online by visiting the 3 Mobile online support page and get the answers there and then.
3 Mobile Broadband Account Enquiries
If you have enquiries for your mobile broadband account and you are calling from Three phone, you can dial the 3 Mobile customer service number 500 and if calling from some other phone, you can dial the 3 Mobile customer care number 0333 338 1003. If you are calling from abroad, you can call the 3 Mobile broadband account enquiries phone number +44 7782 333 500. The phone lines are open from 8am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday.
3 Sales Team
If you have any sales queries, you can call the 3 Mobile sales team at the 3 Mobile telephone number 0800 033 8001 or 0800 033 8002 from 8am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday.
Three Mobile Store Locator
You can check for the contact details of the 3 Mobile phone shop near to your place by entering the place name or postcode in the box at the 3 Mobile store locator page .
Three Mobile Accessibility Service
For the disabled customers, the 3 Mobile accessibility team makes all possible efforts to provide the best customer service. If you have any queries about your mobile, you can call the free number 333 if you are calling from the three mobile and call the free number 500 concerning the mobile broadband queries. If you are calling from any other phone, then you need to dial the 3 Mobile phone number 0333 338 1012. You can fax the request letter as well via the 3 Mobile fax number 0141 204 8773. The customers are also given an option of 3 Mobile webchat via the link and the advisors will be available from 9am – 5:30pm. If you prefer to write, you can email your queries via the 3 Mobile contact email [email protected] and the 3 Mobile customer care team will make sure to revert back within one working day. Or you can post the requests at the below mentioned address:
Accessibility Services, Three, PO Box 333, Glasgow G2 9AG
You can also make an in person visit to the 3 Mobile stores using the 3 mobile store locator page. The 3 Mobile contact centre also provide the customers with the 3 Mobile minicom text phone services at the freephone number 0800 3586799 if using the minicom devices and you can dial the 3 Mobile textphone number 0800 033 8011 when calling from your textphone. The phone lines are open from Mon-Fri 9am-6:30pm
Some accessibility service options as follows:
- Video Relay Service: this service is available from Mon-Fri 9am-5pm. if you are calling outside these hours, you can leave your contact details and the call will be rearranged. You can use video interpreting services through 0800 2400, 7 days a week on demand. For the pre-booked out of hours video service you are required to call the 3 mobile phone number 0843 178 0773. If you require any assistance regarding the video relay service, you can contact Interpreters live on the phone number
0843 178 0773 or via email at [email protected]. They can also be contacted through live chat sessions via video relay service link . For any other help, you can use the above mentioned 3 mobile accessibility team contact details or you can check the information at this page
- Choosing the 3 mobile phones– if you would like to choose for the 3 mobile phone and the 3 mobile phone plans as per your needs, the support team will be happy to assist further. They can be contacted via email at 3 mobile contact email [email protected] or over the phone at the 3 mobile phone number 0800 358 8460 or through the personal visit at the 3 mobile stores.
- Website accessibility– if you have any suggestions or queries while accessing the website, you can send in an email at 3 mobile contact email [email protected]
3 Mobile Phone Deals
- You have all the options to buy the 3 Mobile phones either online, or through the high street or over the phone at the 3 Mobile contact number 0800 358 8460.
- Various phones like 3 Mobile iPhone6, 3 Mobile iPhone7 can be checked online via 3 Mobile phone deals link . To choose the mobile broadband options online, you can visit this page , for top-up you can check this page
- On the high street, you can visit the store near your place using the following link or via the Maidenhead experience store at the address:
76-78 High Street, Maidenhead, SL6 1PY and make the purchases.
3 Network Coverage
You can easily check the 3 Mobile coverage and network status in your area by entering the postcode in the box at the 3 Mobile network coverage page
3 Mobile Orders
If you have any questions concerning your order, you can contact the 3 Mobile customer care team by email at 3 Mobile contact email [email protected] or over the phone at the 3 Mobile orders telephone number 0333 338 1001 or also you can personally visit the 3 store
3 Phones Contract Changes
If you would like to make any add-ons in the account, you can sign in to the 3 Mobile account via
3 Mobile phones contract changes link and select the same. If you want to delete the existing add-on in the 3 Mobile phone contracts, you can call the 3 Mobile phone number 333 from a three phone or
0333 338 1001 from any other phone
3 Mobile Top Ups
You have been given various options to top up the phone:
- My3 top-up: you can sign in to the online account and use the debit or credit card for the top up.
- Web top-up: this implies that without registering in the account, you can do the top up using your credit or debit card
- Cash machine: the top up can be done at any Barclays or HSBC cash machine if you have a card from the banks like Barclays bank, HSBC, nationwide, Yorkshire etc. You are just required to enter your phone number and select the amount you want to top-up with.
- Over the phone: the phone customers can call 444 free from the three phone to top-up.
- By Voucher: you can top-up by a voucher between £10-£50 from any three store, or from any shop where you see the green Top-up logo. This voucher can be redeemed online or by calling
444 from the three phone
3 Mobile Lost or Stolen
You need to get in touch with the 3 Mobile customer service team when your phone is lost or stolen. If you are a phone customer, you need to call the 3 Mobile helpline 0333 338 1001 and +44 7782 333 333 if calling from outside the UK. If you are a mobile broadband or tablet customer, then you can dial the Three mobile helpline 0333 338 1003 and +44 7782 333 500 when calling from abroad. The phone lines are open from 8am – 8pm Monday- Friday and 9am – 6pm Saturday- Sunday.
You can also contact through the 3 Mobile live chat from Mon- Sun 8am to 11pm via 3 Mobile lost or stolen link .
Claims: if you need to make a claim, you can do it online via this link or over the phone at the above contact details. In the case, if the insurance is with Lifestyle Services Group (LSG), then the claims line is 0845 674 3333 and if with CPP Phonesafe, then the claims line is 08451 232 333
3 Mobile Services Abroad
If you wish to use the voicemail abroad, you have to set up a voicemail security PIN via
3 Mobile services abroad link and to listen to the voicemail, you have to dial the 3 mobile phone number +447782 333 123 and follow the instructions as given. If you do not remember the voicemail PIN, you can call the 3 mobile phone number +44 7782 333333 to reset the PIN
3 Mobile Media Centre
The journalists can contact for all the media related enquiries either over the phone at the 3 mobile telephone number 07454 959 715 or via email at 3 mobile contact email [email protected] or even by mail at the following address:
Three Press Office, Hutchison 3G UK Ltd, Star House, 20 Grenfell Road, Maidenhead, SL6 1EX
Three Mobile Wholesale Team
For the wholesale queries, you can contact the three wholesale team on the Three Mobile wholesale team email [email protected]
Three Mobile Business Team
For all the business enquiries, you can contact the 3 Mobile business specialists on the 3 Mobile phone number 0800 358 9083 from Mon-Fri 9am-5:30pm or you can fill in the 3 Mobile sales enquiry form via Three Mobile business team page and the support team will make sure to revert back within 2 working days. If you are already a 3 mobile business customer and have any queries, you can visit the 3 mobile business help page
Three Mobile Business Phone Insurance
If you already have an insurance, you can contact the Three Mobile business phone insurance team for any information by dialing the 3 Mobile free phone number 337 from your three phone. New insurance covers are not offered at present.
Three Mobile Customer Complaints
If you are not satisfied with any of the services of the three mobile, you can contact the 3 Mobile customer care team by filling in the 3 mobile complaint form via Three Mobile customer complaints link and the team will make all efforts to resolve the concern as early as possible.
Contact 3 Mobile through social media-Facebook, Twitter LinkedIn and Apps
|Official Twitter Account||https://twitter.com/threeuk|
|3 Mobile Android App||https://play.google.com/store/apps/details?id=com.hutchison3g.planet3&hl=en|