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BT Customer Service Contact Numbers

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BT Customer Service Contact Numbers
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BT is the successful telecommunications services company with head offices in London, United Kingdom offering the broadband, phone, TV and mobile services worldwide, to more than 170 countries. BT customer assistance services have always been at their best for all the queries raised, to the maximum customer satisfaction. You can call BT UK customer service at
0800 100 400.

BT customer contact numbers:

Helpline  UK Contact Numbers
Place order/ queries for all services / home move team 0800 100 400
Changes in order/ track order/ complaints 0800 800 150
From BT mobile 150
Textphone services 18001 0800 800 150
BT payment 24/7 automated line 0800 443 311
BT headquarters switchboard number 020 7356 5000
Fault in the phone line 0800 800 151
Fault in the Broadband, TV or Sport services or Email services 0800 111 4567
Cancellation of all BT services 0800 783 1401
Cancellation in case of death of account holder  0800 169 1663
Login issues in BT account 0800 707 6310
Copies for phone book 0800 833400
Make payment or check balance 0800 085 2819
Sales team for less than 150 employees businesses/ business complaints 0800 800 152
Business team from BT phone 152
Phone systems sales team 0800 707 6320
Networking sales team 0800 707 6315
Sales team for more than 150 employees businesses 0800 707 6320
Business queries for premium rate numbers 0800 7313 050
Business queries for other business numbers 0800 808 800
Business office move team 0800 0282 075
BT shareholder helpline 0808 100 4141 ( textphone at 0800 169 6907)
BT share line  0845 701 0707
Queries for BT shop 0800 917 0510
BT tech experts 0800 328 7797
BT property queries 0800 223388
To purchase BT property- Telereal number 020 7710 4200
Network issues 0800 0232023
Queries for BT payphones 0800 661610
Media queries phone number 020 7356 5000
Complaints for rented products 0800 216 663
Business billing complaints 0845 600 156
Business helpline for faults 0800 800 154

BT Contact Address

The users have the option to contact BT by mail service as well. If you need assistance of BT customer care team, you can do so by writing a letter and sending it to the following BT customer service address. BT contact details are:

BT Correspondence Centre, Providence Row, Durham, DH98 1BT

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For all the corporate enquiries, you can write in to the following BT registered office address

BT Group plc, BT Centre, 81 Newgate Street, London EC1A 7AJ

BT Contact Us

bt contact info

For all your queries concerning the BT landline , broadband, TV, mobile, BT sport services, or you would like to place an order, you can contact the BT customer care team by dialing the BT contact us number 0800 100 400 and if you are calling from outside the UK, you can dial the BT phone number
+44 179 359 6931. The BT contact hours are from Monday to Saturday 8am – 8pm and Sunday 9am – 6pm. If you need to make any changes in the order or to track the order status or if you would like to cancel any of the services, you can contact the BT customer service team by dialing the BT contact phone number 0800 800 150 and if you are calling from outside the UK, you can dial the BT phone number +44 179 359 6931. The BT customer service opening hours are from Monday to Friday 8am to 8pm and Saturday 9am to 6pm. if you have any questions regarding your BT account or bills, you can dial 150 from your BT mobile. The best option to get in touch with the support team is via the BT customer service chat by visiting the mentioned  link . The order status can be easily checked online concerning the landline via the BT online order tracker page  , for broadband, the BT help chat page  .For all the general queries, you can also call the BT headquarters switchboard number 020 7356 5000

 BT Payment Automated Line

You can pay your BT bills over the phone by calling the BT payment 24/7 automated line
0800 443 311, accessible for 24 hours, 7 days a week.

 BT Customer Help

If you suspect any fault in the phone line, you can contact the BT customer care by calling the BT 24 contact 0800 800 151 and if calling from abroad, then you can call the BT customer help number
+44 179 359 6931. The phone lines are open for 24 hours a day, 365 days a year. If there is any fault in the broadband or TV or BT sport services, you can get in touch with the BT helpdesk at 0800 111 4567 and if calling from abroad, then you can call the BT phone number +44 179 359 6931, anytime as the number is accessible for 24 hours.  For the issues concerning the BT mobile phone lines or BT phone issues, you can contact the BT mobile customer service team by calling the BT helpline fault number 0800 800 150 and +44 179 359 6931 when calling from abroad and also can dial 150 directly from your BT mobile. The phone lines are open from Monday to Sunday 7am to 10pm

 BT Services Cancellation

If you wish to cancel the BT landline or broadband, TV, mobile or BT sport services, you can contact the BT customer services over the phone by calling the BT services cancellation customer number
0800 783 1401 and 44 179 359 6931 when calling from abroad. The BT customer service opening hours are from Monday to Friday 8am to 9pm, Saturday 8am to 8pm and Sunday 9am to 6pm. In the case, if the account holder has been expired, then you need to get in touch with the BT customer services at the BT contact telephone number 0800 169 1663 from Monday to Friday 8am to 6pm. you can also send the details by email at this link .

 Contact BT by Email

You can get in touch with the BT customer service advisors for providing the feedback while accessing the website for all the services by visiting the BT contact email page . If you wish to unsubscribe from the BT mailing lists, you can provide the required email address at the contact BT by email page . In the case, if you want to change the contact email address, you can provide the new information via this page .

BT Email Helpline

If you are facing any issues with the email service, you can contact the BT customer services by dialing the BT customer phone number 0800 111 4567 and if calling from abroad, then the BT 24 contact is +44 179 359 6931. The phone lines are open for 24 hours. Alternatively, you can also contact via BT contact chat . If you are suspicious of any email received, you can forward the same to the BT contact helpline email [email protected] and then delete from your account. The BT tech experts will make all possible efforts to help you with the phishing scam.

 BT Customer Login Issues

If you are facing any difficulties while logging in the BT account, you can contact the BT customer login issue service team by calling the BT help number 0800 707 6310 and +44 179 359 6931 when calling from abroad.

BT Billing Queries

If you would like to make the payment or check the balance or any other enquiries, you can call the BT 24/7 automated line 0800 085 2819. The BT customer service advisors for BT billing queries are available from Monday to Friday 8am to 8pm and Sat-Sun 9am to 6pm

 BT Home Move Team

When you are moving home, you need to provide the required details by calling the BT home move team contact 0800 100 400 and +44 179 359 6931 when calling from abroad from Monday to Saturday 8am – 8pm and Sunday 9am – 6pm

 BT Business Customer Service

You can sign in to your BT business account via this link . If you have any queries concerning bills or the BT account, you can chat with the BT billing agents via the BT contact us chat at this page . BT new customer of less than 150 employees businesses can get in touch with the BT sales team for any queries by dialing the BT business customer service phone number 0800 800 152 from Monday-Friday 8am- 6pm. If you have a BT landline, you can dial the number 152. To contact for the phone systems, you can call the BT sales team at 0800 707 6320 from Mon-Fri 9am-5pm and for the networking queries, you can call the BT phone number 0800 707 6315 from Mon-Fri 8am-6pm. Businesses with more than 150 employees can contact the BT sales team at the BT contact number 0800 707 6320. For the queries for premium rate numbers, you can call the BT business customer service number 0800 7313 050 and for all other business numbers, you can dial the BT business customer service number 0800 808 800. If you are moving your office, you need to contact the BT business team by calling the BT business customer service number 0800 0282 075 to discuss all the requirements.

 BT Shareholder Helpline

If you have any queries for your shareholding, you can call the BT shareholder helpline 0808 100 4141 and if calling from abroad, you can dial the BT phone number +44 121 415 7178. For the disabled customers, the textphone services are available at the freephone number 0800 169 6907 and +44 121 415 7028 from outside the UK. For the stock exchange share price queries, you can call the BT share line 0845 701 0707. You can also fax the details at the BT fax number +44 1903 833371

 BT Shop Contact

bt shop uk

If you have any queries for BT shop, you can visit the BT shop contact page  or call the BT support team at the BT shop contact number 0800 917 0510 from 9am to 5pm. You can also get in touch with the BT tech experts for help regarding technology and devices. They are accessible at the BT free phone number 0800 328 7797

 BT Investor Relations Team

For all the investor relations enquiries, you can send the requests by email at BT investor relations team contact email [email protected]

 BT Property Team

For all the property related queries like buildings maintenance, graffiti etc, you can dial the BT contact number 0800 223388 or contact BT by email at [email protected]. If you would like to know details for purchasing of a BT property, then you need to contact Telereal on the BT property team phone number 020 7710 4200

BT Network Enquiries

If you have any concerns regarding unsafe or damaged cables or poles, you can contact the BT openreach customer services by dialing the BT openreach contact number 0800 0232023 or you can visit the BT network enquiries page  for more information.

 BT Payphones

For all queries about BT payphones, you can call the BT phone number 0800 661610 or you can visit the BT payphones page  for further details

 BT Media Centre

For all the media enquiries, you can call the BT headquarters number 020 7356 5000 or contact by email at BT contact email [email protected] . The industry analyst can contact at BT media centre contact email [email protected] . The requests can also be sent by fax at the BT fax number 020 7726 0613 or by post at the following address

BT Newsroom, BT Centre, 81 Newgate Street, London, EC1A 7AJ

BT Phone Book

The BT phone book helps to find the products and services from businesses, along with the BT phone book residential numbers. If you require more copies than listed, you can call the BT customer services team on the BT phone number 0800 833400.

BT Phone Help

You can check for the BT phone to buy and BT phone handsets by visiting the BT phone help page

BT Feedback

You can provide your feedback or suggestions online by filling in the form at the BT feedback page

BT Customer Complaints

If you are not happy with the BT products or services, you can contact the BT customer services complaints department by dialing the BT customer complaint number 0800 800 150. If there are any faults in the services or BT phone problems, then you can call the BT helpline 0800 800 151. For the hearing impaired customers, the textphone services are available at the BT textphone 18001 0800 800 150. If you use the British sign language, you may refer to this page . You can make the complaints online by filling in the details in the BT customer complaints page  . If you prefer to write, you can mail in the issues at the following BT customer service address

Customer Service Manager, BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT

If the complaint is regarding the BT payphone, you can call the BT help phone number 0800 661 610 and if concerning the rented products (except line rental), you can dial the BT helpline telephone number 0800 216 663. If you have any issues regarding the sports content, you need to email the details via the BT sport helpline page

BT Business Complaints

For the complaints from the small businesses (with less than 10 employees), the users can dial the BT business helpline 0800 800 152. If you would like to contact for any kind of faults, you can dial the BT business complaints number 0800 800 154. If you have any kind of billing complaints, you can contact the BT business team at the BT help number 0845 600 156. You can also mail in your issues at the below mentioned BT contact address

BT Business Accounts, Providence Row, Durham, DH98 1BT

Ombudsman Services: Communications and Financial Ombudsman Service

If you are not happy with the given solution, or more than eight weeks without any response for all services complaints other than rented products, you can escalate the matter to the Alternative Dispute Resolution scheme using the Ombudsman Services: Communications. They can be contacted over the phone at the number 0330 440 1614 (textphone services at 0330 440 1600) or via post at the address: Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU. You can check all their information via this website

Regarding the complaints for rented products from BT, if you are not satisfied with the given response, you can escalate the matter to the Financial Ombudsman Service. They can be contacted over the phone at the number 0800 023 4 567 or via mail at the address: The Financial Ombudsman, Exchange Tower, London E14 9SR. You can check all their information via this website. If the purchases have been made online, you can also use the Online Dispute Resolution platform (ODR) via this link . For ODR complaints, you need to fill in the online form and submit it to the BT customer service email address [email protected]

Contact BT through Social Media- Facebook, Twitter and Other Apps

Official Website bt.com
Online Registration https://www.bt.com/appsprofile/registration/signup.do
Online Login https://home.bt.com/login/loginform
Official Facebook https://www.facebook.com/bt/
Official Twitter https://twitter.com/bt_uk
Official YouTube https://www.youtube.com/user/BTCampaigns
Official LinkedIn https://www.linkedin.com/company/bt
IOS App https://itunes.apple.com/gb/app/my-bt/id979618672
Android App https://play.google.com/store/apps/details?id=com.bt.btserviceapp

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