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British Gas Customer Service Contact Numbers

Call British Gas 033 32008 899 local rate, or use our signposting service to their customer service department: 0843 837 5392 calls will cost you 7p per minute plus your company access charge, this is part of our call connection service, you can also find free phone numbers wile scrolling down this page.

Since decades, the British Gas has been providing the gas and electricity services to the homes and businesses in the United Kingdom. Along with this, the company is also offering home care services like home care products, boiler and heating cover, and provision of smart meters etc., serving over 11 million UK homes.?British Gas customer service number is free:
0800 048 0202.

British Gas UK contact numbers

British Gas contact numbers

Helpline UK Contact Numbers
Gas And Electricity Queries 0800 048 0202
Textphone Number 18001 0800 072 8626
Welsh Speaking Customers 0800 072 8630
Pay As You Go Services 0800 048 0303
Home Energy Top Up Queries 0800 107 0188
Energy Saving Advice 0800 072 8629
24 Hour Automated Payment Line/ Meter Reading Service 0800 107 0224
Payment Issues 0800 048 0404
24 Hrs Information Service 0800 587 6567
Information In Large Prints Or Braille 0800 072 8625
Service Queries Phone Number 0800 048 1000
Service Queries Textphone Number 18001 0800 316 3772
Home Moving Team 0800 048 0202
Get The New Services 0800 980 6005
Technical Support Contact 0800 048 0505
Probate Contact 0800 294 3125
For Issues If Not Under The Kitchen Appliance Cover 0800 197 4228
Remote Heating Control Issues 0800 980 8614
Online Safety Issues 0330 1000 222
Non British Gas Customer For Gas Or Heater Issues 0800 084 1864
Gas Emergency Services Emergency Line 0800 111 999
Pay As You Go Emergency Contact 0800 310 0000
Gas Or Electricity Theft Issues 0800 587 2737
Electricity Breakdown 0800 048 1000
If Not Covered By British Gas Homecare, For The Plumbing Or Drain Issues 0800 084 1501
For The Boilers And Central Heating Issues, Electrical Repairs 0800 975 1918
To Make Changes In Breakdown Appointment Time Or Date/ Kitchen Appliance Cover Customers 0800 294 9650
Annual Service Visits Booking

( Home Care Customer)

0800 294 9678
Annual Service Visits Booking

( Not A Home Care Customer)

0800 090 3402
To Replace Or Get New Boilers 0800 009 4450
Contact For The One Time Repairs 0800 000 999
Online Queries For Engineers 0800 072 7511
Business Team 0800 107 3457
Gas And Electricity Complaints 0800 072 8632
Customer Service Director?s Team For Complaints 0800 107 0184
Pay As You Go Services Complaints 0800 072 8633
Home Services Complaints 0800 048 1000
Complaints For Boiler And Central Heating Systems 0800 294 4460
Green Deal Services Complaints 0800 316 8219
Small And Medium Size Business Complaints 0330 100 0222
?Industrial And Commercial Businesses Complaints N/R
British Gas Energy Trust Phone Number 01733 421060
British Gas Energy Trust Fax Number 01733 421020
British Gas Customer Hive Subscription Offer 0800 294 4465
Hive Queries 0800 980 0649
Hive Technical Support 0800 980 8614
Landlord Cover Queries 0800 009 4633
Home Care Cover 0800 197 4228
Home Insurance 0800 072 9371
Home Insurance Claims 0800 072 9374
Family Legal Protection Claims 0800 107 6109
Media Relations Team 01784 843000
Ombudsman Services: Energy 0330 440 1624 or

0330 440 1600 (Textphone)

Citizens Advice 03454 040506
National Debtline 0808 808 4000
Stepchange Debt Charity 0800 138 1111

British Gas Service Opening Hours

Customer support

New customers support

Payasyougo help

Energy Top up queries

Meter damage issues

Service product support

Payment issues

Home move team

Technical support

Online safety support

Breakdown queries

Kitchen appliance issues

Home care customer service

Customer complaints

Monday to Friday: 8AM ? 8PM,

Saturday: 8AM ? 6PM

Energy saving advice line Monday to Friday 8AM ? 5PM
Remote heating control queries Monday-Sunday 8AM-9PM
Helpline number

Energy breakdown queries

24 hours
Business team Monday-Friday 8AM-6PM, and

Saturday 9AM-1PM

British Gas?Address

If you prefer to contact the British Gas customer care team by mail, you can send in your queries or requests at the below mentioned British Gas contact address and the team will revert back as soon as possible.

British Gas, PO Box 227, ROTHERHAM S98 1PD

British Gas Contact Details

For all the queries of the British Gas customers for the gas and electricity accounts or about their bills, they can get in touch with the British Gas customer care team at the British Gas customer number 0800 048 0202. For the speech or hearing impaired customers, the textphone services are also available at the British Gas textphone number 18001 0800 072 8626. For the Welsh speaking customers, the team can be contacted at the British Gas contact number 0800 072 8630. The phone opening hours for all the lines are from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. The queries can also be sent online by submitting the information or by live chat sessions with the British Gas advisors via this link . If you are calling from outside the UK, then you can dial the British Gas customer number from abroad?+44 113 298 0900 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM for your queries

British Gas New Customers

To get the British Gas services, you can ask all your questions with the British Gas customer care team at the British Gas new customer number 0800 980 6005 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM

British Gas Payasyougo Help

If you have queries for the pay as you go services for gas and electricity, you can dial the British Gas Payasyougo telephone number 0800 048 0303 from Mon to Fri 8AM ? 8PM, Sat 8AM ? 6PM. You can also submit the requests online or contact through the British Gas live chat sessions via this British Gas Payasyougo help page

Pay As you go number

British Gas Home Energy Top Up Queries

For all your enquiries concerning the home energy top up services, you can call the British Gas electricity phone number 0800 107 0188. The phone lines for British Gas home energy top up queries are open from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM.

British Gas Meter Damage Issues

If your meter is damaged or broken, you can instantly call the British Gas meter damage issues number 0800 048 0303 or the British Gas textphone number 18001 0800 072 8626 for the pay as you go meters from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. And for other meters, you can dial the British Gas phone number 0800 048 0202

British Gas Energy Saving Advice Line

If you are looking for the tips on saving energy, you can contact the British Gas support team at the British Gas energy saving advice line number 0800 072 8629 from Mon to Fri 8AM ? 5PM

British Gas Service Products Contacts

For any service products like home care queries, you can contact the British Gas customer care team at the British Gas service products contact number 0800 048 1000 and for the minicom services, you can dial the British Gas textphone number 18001 0800 316 3772. If you speak in welsh, then you can call the British Gas phone number 0800 072 8630. In the case if you are calling from abroad, then you can dial the British Gas phone number +44 113 298 0900. All the phone lines are open from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. The team can also be contacted by post at the above mentioned British Gas contact address or online via the British Gas enquiry form

British Gas Bill Payments

You have been given various methods to pay the bills, as explained below-

By debit or credit card- you can use your card and make the payments either online via this British Gas bill payments link or by using the British Gas apps via this page ? or over the phone at the British Gas 24 hour automated payment line 0800 107 0224

By Post- the cheques payable to British Gas Trading Ltd. along with the payment slip can be sent to the following address

British Gas, Payment Area 55, Camberley, GU95 1AB

Via Direct Debit– you can set up the direct debit on the account whereby every month on a designated date, the amount will be deducted automatically from the bank account.

At the bank– the payments can be made at the bank by cash or cheque

At the post office-you can pay by cash or cheque at the post office as well. To check the post office near to your place, you can visit this link

At Paypoint– only cash payments can be made at the Paypoint and you can trace the nearest one by visiting this page

Via gas or electricity payment card– you can use the payment card and pay using any of the above methods

Pay from abroad– if you are outside the UK, you can make a transfer from your account to the British Gas bank account using your customer reference number

?British Gas Meter Reading

You can submit the meter readings either online via this British Gas meter reading page or over the phone at the British Gas 24 hour automated meter reading service 0800 107 0224

British Gas Payment Issues

If you are facing difficulties while making the bill payments, you can get in touch with the British Gas support team at the British Gas payment issues phone number 0800 048 0404 and for the textphone users, the British Gas textphone number is 18001 0800 072 8626 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. While making the budgeting for your debts, the British Gas can help in installing a free pay as you go meter at your property. If you have any questions for the same, you can call the British Gas contact 0800 048 0303 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. The information is also available for 24 hours on the British Gas phone 0800 587 6567 or you can visit this page ?for more details. If you would like to get the details in large prints, or braille, you can call the British Gas help number 0800 072 8625?

Some of the other useful phone numbers which can help you for any kind of advice or support are described below-

Citizens Advice– can be contacted at 03454 040506

National Debtline– can be contacted at 0808 808 4000

StepChange Debt Charity ? can be contacted at 0800 138 1111

?British Gas Energy Trust

This is also an independent charity to offer help and advice if you are facing financial issues. You can apply for the grant online via this British Gas energy trust page . For any queries, you can call the phone number 01733 421060 or send the requests by fax at the fax number 01733 421020 or by email at [email protected]

British Gas Home Move Team

When you are moving from property, you need to contact the British Gas support team at the British Gas contact number moving home 0800 048 0202. For the welsh customers, they can call the British Gas phone number 0800 072 8630. For the British Gas new customer, in order to get connected to the British Gas services, you are required to call the British Gas contact number moving home 0800 980 6005. All the phone lines are open from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. If you are looking for pay as you go services, then you can dial the phone number 0800 048 0303 anytime. You can also submit your query online via this page or can contact by post at the above mentioned British Gas contact address

moving home number

British Gas Technical Support Team

If you require any technical support while accessing the website, or while using the British Gas apps, you can dial the British Gas customer number 0800 048 0505 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM or contact via the British Gas online form . For the British Gas probate enquiries, you can call the British Gas phone number 0800 294 3125

British Gas Remote Heating Control Queries

If your remote heating control is not working or if you have any other questions, you can call the British Gas customer support team on the British Gas contact telephone number 0800 980 8614 from Mon-Sun 8AM-9PM or via email at the British Gas customer service email [email protected] .

British Gas Helpline

If you are suspecting any gas leakage, you are required to immediately call the Gas Emergency Services emergency line 0800 111 999. The phone lines are open for 24 hours, 7 days a week. In the case of electricity supply failure, you need to contact the local network operator. Their contact details can be checked via this British Gas helpline page . If you feel or smoke some smoke from the electricity supply, then you are required to first immediately dial 999 and then call the British Gas support team at the British Gas help number 0800 048 1000, accessible for 24 hours. If you would like to report for the gas or electricity theft, then you can dial the British Gas helpline 0800 587 2737 and for all the emergencies concerning the pay as you go services, you can dial the British Gas helpline 0800 310 0000. The phone lines are open Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM.

If you are not a British Gas customer and facing issues with the gas fire or wall heaters, then you can either book for the engineer online via this link ?or contact over the phone at the British Gas contact number 0800 084 1864 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM

British Gas Online Safety Contact

If you are suspecting any email to be fake, you can immediately contact the British Gas customer care team at the British Gas online safety contact number 0330 1000 222 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM or by using the online portal. You can also check the guidelines for the safe online transactions via this link

?British Gas Claims Queries

The insurers or solicitors can contact the British Gas claims team via email at the British Gas contact email [email protected]

?British Gas Energy Breakdown Queries

In the case of a breakdown, if you are covered by HomeCare, you can book the appointment with the British Gas engineer online via this British Gas energy breakdown queries link . If there is any plumbing or drainage issue, then you can call the British Gas phone number 0800 048 1000 anytime as the phone lines are open for 24 hours.

If you are not covered by British Gas HomeCare, then also you can contact for help. For the plumbing or drain issues, you can dial the British Gas phone number 0800 084 1501 or book the appointment online via this page??. For the boilers and central heating issues, electrical or kitchen appliances repairs you can call British Gas phone number 0800 975 1918. ?If you need to change the time or date for the breakdown appointment, you can call the British Gas contact number 0800 294 9650

British Gas Breakdown Queries for Service Products

For the breakdown, you can dial the British Gas customer number 0800 048 1000 (for the home care customers), accessible for 24 hours. If you wish to replace the boilers or get the new ones, then you can call the British Gas phone number 0800 009 4450 and for the one off repairs, you can dial the British Gas phone number 0800 000 999 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. If you would like to book for the annual service visits by the engineer, then you need to dial the British Gas contact number 0800 294 9678 and if you are not a home care customer, then you can book the visit at the British Gas contact number 0800 090 3402, open for 24 hours. If the bookings for the engineer had been made online and you have any enquiries for the same, you can call the British Gas customer number 0800 072 7511 and for the minicom services, you can dial the British Gas textphone number 18001 0800 316 3772

?British Gas Kitchen Appliance Issues

If you are covered under the British Gas kitchen appliance cover, then for any issues you can call the British Gas contact 0800 294 9650 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM and if not, then you can book the visit for the engineers online via British Gas kitchen appliance issues??or you can call at the British Gas contact number 0800 197 4228.

British Gas Special Needs Contact

If you are disabled, elderly etc and would like to get the information in large prints or audio versions, or want the copy of the British Gas help leaflets, you can call the British Gas?special needs contact number 0800 072 8625

?British Gas Business Team

For all your business queries, you can get in touch with the British Gas business advisors on the British Gas phone number 0800 107 3457 from Mon-Fri 8AM-6PM, and Sat 9AM-1PM. The team can also be contacted online by submitting the British Gas enquiry form via this page

British Gas Hive Contact Number

For the British Gas customers, if they wish to take the hive active heating subscription offer, can call the British Gas hive contact number 0800 294 4465. For any other hive queries, you can call the phone number 0800 980 0649 and for any technical support issues or complaints, you can call the hive team at the phone number 0800 980 8614 or via email at [email protected]

British Gas Homecare Service

For the landlord cover details, you can dial the British Gas landlord contact number 0800 009 4633. Regarding the home care cover details, you can call the 0800 197 4228 from Mon-Fri 8AM-8PM and Sat 8AM-6PM. If you are looking information for the home insurance cover, you can call the British Gas home insurance contact number 0800 072 9371. To make the claims, you need to contact the British Gas claims team on the British Gas home insurance claims number 0800 072 9374 and 0800 107 6109 for the family legal protection claims

British Gas Media Relations Team

The journalists can contact the British Gas press office at the British Gas phone number 01784 843000 or via email at the British Gas contact email [email protected] and [email protected]

British Gas Customer Complaints

  • When the customers have any complaint, they can surely raise the concern and British Gas customer service members take the needful steps to rectify it as soon as possible. For the gas and electricity complaints, you can call the British Gas complaints phone number 0800 072 8632 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM or can submit the British Gas online form via this page??.For the complaints regarding the British Gas pay as you go services, you can dial the British Gas complaints phone number 0800 072 8633 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM or online via this page?. You can also contact the British Gas team by post at the following address?Complaints Management Team, PO Box 226, Rotherham, S98 1PB
  • If you are not satisfied with how the complaint has been handled, you can refer the matter to the team of customer services director at the 0800 107 0184 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM or by email at?? [email protected]
  • At any time during the complaints procedure, you can also seek for free and independent advice from the Citizens Advice consumer service at the phone number 03454 04 05 06 from Mon-Fri 9AM- 5PM or by visiting their page
  • If still you are not happy with the given final solution, you can escalate the matter to the Ombudsman Services: Energy. They can be contacted at the phone number 0330 440 1624 or 0330 440 1600 (Textphone) from Mon-Fri 9AM- 5PM or via email at [email protected] . You can check all the related details through their page
  • For the complaints regarding the home services, you can contact the British Gas customer relations team at the British Gas complaints phone number 0800 048 1000 anytime as the phone lines are open for 24 hours or via the British Gas online form through this link ? . The team can also be contacted by post at the below mentioned addresses
  • Head of Customer Relations, British Gas Services Customer Relations, PO Box 4394, Dunstable, LU6 9LG?And Scottish Gas Services Customer Relations, PO Box 4395, Dunstable LU6 9LG
  • In regard to the complaints for the boiler and central heating systems, you can either dial the British Gas complaints phone number 0800 294 4460 from Mon-Sat 8AM-6PM or contact by mail at the following address
    Customer Relations, Central Heating Installations, British Gas Services (or Scottish Gas Services), PO Box 177, Stockport, SK1 2FB
  • For the complaints regarding the British Gas loans, you can contact the support team at the British Gas contact number 0800 294 4460 from Mon-Sat 8AM-6PM or by email at British Gas customer service email [email protected] or even by mail at the below mentioned address
    Loan complaints team (Installations), British and Scottish Gas Services, PO Box 177, Stockport, SK1 2FB
  • For the complaints regarding the British Gas home insurance cover, you contact the customer relations head by email to [email protected]
  • If you are not satisfied with the final response of the home services or eight weeks have passed and there has not been any solution, you can refer the matter to the Retail Ombudsman or Financial Ombudsman Service. Their contact details can be checked via this link??and this link? respectively. For the online transactions, the matter can also be referred to the European Commission online dispute resolution platform via this page
  • For the complaints concerning the green deal services, you can contact the British Gas complaints phone number 0800 316 8219 from Monday to Friday: 8AM ? 8PM, Saturday: 8AM ? 6PM. The complaints team can also be contacted by email at British Gas contact email [email protected] or by post at the address:
  • Customer Experience Manager, Central Heating Installations, British Gas Services (or Scottish Gas Services), PO Box 177, Stockport, SK1 2FB
  • If you are unhappy with the final response, the issue can be escalated to the Ombudsman Services: Green Deal. They can be contacted at the phone number 0330 440 1624 or 0330 440 1600 (textphone number) from Mon-Fri 9AM-5PM or by email at [email protected]
  • ?Business complaints: if you have complaints for the British Gas business services (small and medium size), you can call the British Gas phone number 0330 100 0222 from Mon ? Fri 8AM? 6PM and Sat 9AM? 1PM or contact by email at British Gas contact email [email protected] or online via this page?. The complaints team can also be contacted online via the British Gas contact form ?or by mail at the following address
    British Gas, Business Customer Services, Winnall Down, Alresford Road, Winchester, Hampshire SO21 1FP
  • The industrial and commercial businesses can report their complaints at the British Gas complaints phone number from Mon ? Fri 8.30AM ? 5.30PM or by email at? British Gas customer service email [email protected] or by post at the address:
    British Gas, 2600 John Smith Drive, Oxford Business Park, Oxford OX4 2JY
  • If you are not happy with the given response, you can refer the issue to the British Gas business customer relations team by email at [email protected] or by mail at the address:
    British Gas, Business Customer Relations, Winnall Down, Alresford Road, Winchester, Hampshire SO21 1FP
  • If you are still not happy with the final response, the issue can be escalated to the Ombudsman Services: Energy at the address:
    PO Box 966, Warrington WA4 9DF or by email at [email protected] or over the phone at 0330 440 1624 and 0330 440 1600 (textphone number)

Contact British Gas through social media- Facebook, Twitter & other apps

British Gas Website http://www.britishgas.co.uk/
British Gas Online Registration https://www.britishgas.co.uk/identity/#/registration/details/email
British Gas Online Login https://www.britishgas.co.uk/identity/
British Gas Facebook https://www.facebook.com/britishgas
British Gas Twitter https://twitter.com/britishgas
British Gas YouTube https://www.youtube.com/britishgas
British Gas Blogs http://www.britishgas.co.uk/blog
British Gas LinkedIn https://www.linkedin.com/company/british-gas
British Gas IOS App https://itunes.apple.com/gb/app/british-gas/id340473961
British Gas Android App https://play.google.com/store/apps/details?id=com.centrica.android.britishgas&hl=en_GB
British Gas Amazon App https://www.amazon.co.uk/British-Gas-Trading-Ltd/dp/B00QX8GNXG/

8 thoughts on “British Gas Customer Service Contact Numbers

  1. With a run of problems recently we had reason to call out your Dyno division three times. The engineers were Matt. Daniel and Ray. All three were a credit to the company – diligent, hard working and courteous. A first class service all round. Thank you British Gas. Mike Inker.

  2. Hi
    We had survey for electricity today, he said the 60A fuse box need to be replaced, especially for big house. And neutral cover need to repair as well, so can they send someone to fix it? who should i call

  3. British Gas are they closing paypoint 30th December does that mean in definitely no paypoint top up finding or jus on that day I’m very comfused with the massage that come up on paypoint when topping up my gas card???

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