In order to notify for any changes, the users can call the ESA helpline 0800 169 0310 or contact via the free ESA textphone number 0800 169 0314. For the Welsh language, you may call the ESA free contact number 0800 328 1744. The ESA opening hours are from Mon- Fri 8AM- 6PM.
ESA UK Contact Numbers
UK Contact Numbers
|ESA Helpline Number||0800 169 0310|
|ESA Textphone||0800 169 0314|
|ESA Helpline For Welsh Language||0800 328 1744|
|ESA Universal Credit Full Service Helpline For New Style ESA||0800 328 5644|
|ESA Universal Credit Full Service Textphone||0800 328 1344|
|ESA Helpline If Not In The Universal Credit Full Service Area||0800 328 9344|
|ESA Contact To Apply For Contributory And Income Related ESA||0800 055 6688|
|ESA Textphone To Apply For Contributory And Income Related ESA||0800 023 4888|
|ESA Contact For Welsh Language To Apply For Contributory And Income Related ESA||0800 012 1888|
|ESA Northern Ireland Contact||0800 587 1377|
|ESA Northern Ireland Claims Contact||0800 085 6318|
|ESA Northern Ireland Textphone Number||0800 328 3419|
|Jobcentre Plus Contact To Get The Work Capability Assessment Form In Alternative Format||0345 608 8545|
|DWP Online Helpdesk Number||0800 169 0154|
|DWP Debt Management Contact Centre Phone Number||0800 916 0647|
|DWP Debt Management Contact Centre Overseas||+44 (0)161 904 1233|
|DWP Debt Management Contact Centre Textphone||0800 916 0651|
|NGT Services Contact||0800 731 1888|
|NGT Services Textphone Number||0800 500 888|
|Money Advice Service Contact||0800 138 7777|
ESA Helpline UK
If there is any change in your circumstances, like change in name, or moving house or started working, stopped working, changes in pension, savings, benefits or any changes in your medical condition, you are required to make a notification to the ESA customer services. You can either send all the required details to the Jobcentre Plus office (the address is on the ESA letter) or you may call the ESA helpline free number 0800 169 0310 here or contact via the free ESA textphone number 0800 169 0314. The ESA customer service opening hours are from Mon- Fri 8AM- 6PM. The Welsh speaking customers can call the ESA helpline free phone number 0800 328 1744. The disabled customers who are hard of hearing or with speech impairment can use the next generation text (NGT) services. The relay assistant will communicate your words to the person you are calling. All the related information can be checked by visiting their page.
For any questions about the NGT services, the users can send in the details through an online contact form via the page or by calling their free phone number 0800 731 1888 here or via the free textphone number 0800 500 888 from Mon- Fri 9AM- 8PM, Sat 9AM- 6PM, Sun 9AM- 1PM and 9AM- 5PM on public holidays. The users can even send a mail to the team at the following address:
NGT Team, c/o Internal Box 14, Telephone House, 170 – 175 Moor Lane, Preston, Lancashire, PR1 1BA
The British Sign Language (BSL) video relay services are also available. You can use them through the page from Mon- Fri 8AM- 6PM
ESA Northern Ireland Contact
If you are in northern Ireland and wish to contact the ESA centre for any questions or have to notify them about the changes to be done, you can call the free ESA northern Ireland number 0800 587 1377 here. To make the claims, you can call the ESA NI direct contact number free 0800 085 6318. The deaf or hard of hearing users can call the free ESA textphone number 0800 328 3419. The users making a personal visit to the centre can use the map locations for the address via the page.
The ESA can be easily applied for over the telephone. For the new style ESA, if you live in a universal credit full-service area, you can call the ESA universal credit full service helpline 0800 328 5644 here or contact via the ESA universal credit textphone number 0800 328 1344 from Mon- Fri 8AM- 6PM. To check the details for the universal credit full service area, you may visit the page. If you live anywhere else, then you may call the ESA universal credit full service helpline 0800 328 9344 from Mon- Fri 8AM- 6PM and the textphone number remains the same.
In order to apply for the contributory and income-related ESA, the users can call the ESA customer service free number 0800 055 6688 here or can contact via the free ESA textphone number 0800 023 4888. The phone lines are open from Mon- Fri 8AM- 6PM. The Welsh speaking users can call the free ESA contact number 0800 012 1888. The users can also send the completely filled ESA form to the nearest Jobcentre plus centre or submit it personally. The nearest centre details can be checked through online via the page.
After discussing on the phone, the users can be required to send a fit note signed by the doctor. This can either be done online via the page or the note can be posted. The address is mentioned in the letter containing the ESA claim details. If you do not have any such letters, then you may call Jobcentre plus at the phone number 0800 169 0310 here or contact via their textphone number 0800 169 0314. The Welsh-speaking users can call their contact number 0800 328 1744
DWP ESA Hardship Payments
If your income related ESA has been reduced for any reason, you may get the ESA hardship payments when you are not able to pay for your basic needs. This can be claimed by speaking to the job centre plus advisors at their phone number 0800 169 0310 or via the textphone number 0800 169 0314 from Mon- Fri 8AM- 6PM and the Welsh speaking customers can call their contact number 0800 328 1744
DWP Budgeting Loan
If you have been on income related ESA for at least 6 months, then you can also apply for budgeting loan. You can check the eligibility points by visiting the page. The Northern Ireland residents can check the details for the budgeting loans via the page. If you are seeking any help and advice in regard to budgeting, you may contact the money advice service at their free contact number 0800 138 7777 here from Mon- Fri 8AM- 6PM and Sat 9AM- 1PM or contact via their web page.
ESA Work Capability Assessment Form
After claiming for ESA, the users will be notified to submit ESA work capability assessment form. These forms are accessible via the page. The form is also available in Welsh, braille, or large prints. If you wish to have the same, you may call Jobcentre Plus on their contact number 0345 608 8545. In case, if you are facing any technical difficulties while downloading or printing the form, then you may contact the DWP online helpdesk either via their free phone number 0800 169 0154 from Mon- Fri 8AM- 6PM or via their email address [email protected] and the helpdesk members will be happy to assist further. The Northern Ireland users can check the details of the form through this page.
ESA Overpayment Contact
If there has been any change which has not been reported or any incomplete information given, then you might get over paid. In this case, the money has to be paid back then. The respective office of the benefit has to be contacted to notify about the over payments. You can get in touch with the DWP Debt Management contact centre either via their free phone number 0800 916 0647 or +44 (0)161 904 1233 when calling from outside the UK or via the free textphone number 0800 916 0651. The phone lines are open from Mon- Fri 8AM- 7:30PM and Sat 9AM- 4PM. The Northern Ireland residents can contact the debt management team via this page.
If you are not satisfied with the decision about benefits or tax credits, you can ask for the decision to be reviewed again. This can be in regard to any benefit like attendance allowance, jobseeker’s allowance, maternity allowance, pension credit, child benefit etc. You are required to contact the department who passed on the decision via phone or mail as the contact details are mentioned in the decision letter. You can also contact them by filling in the desired form via the page.
If still not satisfied; then you can appeal to the Tribunal within one month of the date of the mandatory reconsideration notice. All the contact details for Tribunal appeal are mentioned on the page
Before applying the users can check if they can get ESA or universal credit through the ESA calculator via this page. The benefits calculator will help in finding out what benefits to apply for, how to claim, and when you start working then how the benefits will be affected.
Contact ESA through telephone and via the website
For the ill or disabled people, Employment and Support Allowance (ESA) is an initiative to help them financially if they are not able to work and extending personal help to make them work if they are able to. The amount of ESA depends on the users’ financial position and the type of ESA they qualify for. There are three types of ESA, namely, new style, contributory and the income related ESA. The users can either get Contribution based ESA if they have paid enough National Insurance contributions or income related ESA if you are on zero or low income or even both ESAs depending upon the qualifying criterion. The helpline numbers or the contact forms are mentioned for support and assistance.