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Eurostar UK Contact Numbers: Service, Complaints, Bookings, Lost and Found and More

Eurostar contact

To make the bookings and exchanges, or if the booking has already been made and you have any related questions, the customers can get in touch with the Eurostar customer service UK at the Eurostar phone number bookings 0343 218 6186?or?+44 343 218 6186?if you are calling from abroad (outside UK). If you are calling from outside the UK, then you may call the Eurostar contact phone number +44 123 361 7575 here. The Eurostar customer service hours are from Mon- Fri 8AM- 8PM and Sat- Sun 9AM- 6PM.? Not only English, but French and Dutch speaking advisors are also available on the team. There are the majority of the questions which have already been answered for your support. You can access these by visiting the Eurostar help centre page. The customers have also been given the benefit of Eurostar live chat sessions to discuss any of their doubts with the advisors or can also submit the requests online using the Eurostar email contact form via the page and the Eurostar support advisors will make sure to solve the question as soon as possible. The Eurostar online chat can be done using the page. All the bookings can easily be done online using the web page for the trains, hotels and even for the train and hotel packages.

Eurostar contact

Eurostar UK contact Numbers

Eurostar Departments

UK Contact Numbers

Eurostar Customer Service Department

And

Eurostar Complaints Contact

0343 218 6186
Eurostar Customer Service International Contact +44 123 361 7575
Eurostar Group Bookings Contact + 44 344 822 4800
Eurostar Luggage Services Contact 0344 822 5822
Eurostar Lost Property Phone Number 0344 822 4411
Eurostar Bookings Phone For Door To Door Luggage Delivery Service +44 189 545 0188
Eurostar Press Office Phone Number 0207 843 5500
Eurostar Complaints Another Number 0177 777 7879
Eurostar Bookings Number With The Assistance Dogs +44 (0)344 822 4777
Geoparts Contact For Luggage Transfers +33 (0) 155 315 833
Eurostar Club France Contact

And

Eurostar France Contact For Hotel Booking Questions

01 707 06088
Eurostar Club Belgium Contact

And

Eurostar Belgium Contact For Hotel Booking Questions

020 400 6731
Eurostar Club Netherlands Contact

And

Eurostar Netherlands Contact For Hotel Booking Questions

 

0207 168 325
Eurostar Contact For Feedback From France 01 707 06099
Eurostar Contact For Feedback From Belgium 02 400 6776
Eurostar Contact For Nectar Points Information 0344 811 0811
Eurostar Travel Insurance Cover Contact 0371 200 2457
Eurostar Travel Insurance Medical Assistance Helpline 0208 603 9644 and +44 208 603 9644
Eurostar Travel Insurance Medical Assistance International Helpline +44 208 603 9644
Eurostar Travel Insurance Medical Assistance Fax Number 0208 603 0204
Eurostar Travel Insurance Legal Helpline 0208 603 9931
Eurostar Travel Insurance Legal International Helpline +44 208 603 9931
Eurostar Travel Insurance Claims Number 0208 603 9643
Allianz Global Assistance Contact For Travel Insurance 0208 239 3941
Allianz Global Assistance Support Team For Complaints 0208 603 9853
British Photographers’ Liaison Committee (BPLC) Contact +44 (0)207 739 6669
National Rail Enquiries Contact +44 (0)345 748 4950
National Rail Enquiries Another Contact +44 (0)845 748 4950
DEFRA? Phone Number +44 (0)370 241 1710
DEFRA Fax Number +44 (0)124 545 8749
G7 Taxis Contact For Wheelchair Support In Paris +33 147 390 091
European Health Insurance Card (EHIC) Customer Service Contact 0300 330 1350
EHIC Claims Contact 0191 218 1999
EHIC Claims Overseas Contact +44 191 218 1999
International Rail Contact To Book FIP Ticket 0333 003 0423
Voyages-SNCF Contact To Book FIP Ticket 0844 848 5848
Expedia Contact Number For Hotel Booking Questions 0203 684 0329
London Travelwatch Phone Number 0203 176 2999
Information Commissioner?s Office Contact 0303 123 1113
Financial Ombudsman Service Contact 0800 023 4567
Financial Ombudsman Service Alternate Contact 0300 123 9123

 

Eurostar Club Contact

If you have any questions about the Eurostar club UK, you can call the Eurostar contact number UK 0343 218 6186. The Eurostar phone hours are from Mon- Fri 8AM- 7PM and Sat- Sun 9AM- 5PM. You can be the member of the club Eurostar by registering your details through this page and the joining is free of cost. The club Eurostar account can only be opened by individuals and not by any company. In case, if the questions are regarding the Eurostar club France; then you may call the Eurostar phone number 01 707 06088 and 02 400 6731 for the Belgium. For the Eurostar club Netherlands, you may call the Eurostar contact number 0207 168 325

 

Eurostar Group Bookings

The group bookings is meant for more than 9 people and you can contact the Eurostar group bookings team at the Eurostar phone number + 44 344 822 4800 from Mon- Fri 9AM- 5:30PM and the team will be more than happy to assist further. The team can also be contacted by email via the Eurostar email contact [email protected]

Eurostar group bookings

Eurostar Booking Amend

If the booking has been made either using the web page or over the telephone or even at the Eurostar ticket office and you need to make any changes in the booking, then you may do so online by signing in to the manage my booking tab via the page. The changes in the bookings through the travel agent are done through them itself.

Eurostar Ticket Lost

If the Eurostar ticket has been lost, you can easily sign in to the page and enter your last name the booking reference number and print the ticket again. If you have lost the reference number also, then you may submit the request in the online contact form via the page and the support team will then revert back as soon as possible.

Eurostar Check in Time

Generally the passengers should check in 30 minutes before the departure. The check in time depends on the type of ticket, whether it is standard, standard premier, business premier, for ski trains etc. You can refer to this page for all the guidelines for Eurostar check in times

Eurostar Live Travel Information

The passengers can check the live information of the arrivals and departure by visiting the Eurostar live travel information page

Eurostar Luggage Services

The Eurostar luggage allowances actually depend on your type of ticket, like whether it is an adult ticket, child ticket or business premier ticket. You can check the detailed information through the page. If you have any questions about the Eurostar luggage services or about sending large items like bikes, musical instruments etc, the Eurostar customer services are readily accessible at the Eurostar customer services number 0344 822 5822. The requests can also be sent by email via the email address [email protected]. You can check the items listed as the registered luggage through the page.

  • Door to door delivery service- In case, if you wish to get your luggage picked up from home, you can get the benefits of the Eurostar door to door luggage delivery service. As a Eurostar traveller, you can make the bookings by calling the Eurostar phone booking +44 189 545 0188 here or you may visit the web page. The requests can also be sent via the email address email [email protected].
  • Luggage Transfers- In case, if you are travelling from Paris, then luggage transfers can be arranged in association with Geoparts by calling their contact number +33 (0) 155 315 833 here
  • Group Luggage Service- if you are travelling in a group, then the group luggage service is available in London, Paris and Brussels and the bags have to be dropped at least 90 minutes before the departure. If you wish to make the booking for the same or have any questions, then you may send the requests via the Eurostar contact email [email protected]

Eurostar luggage service

Eurostar Restricted Items

There are few items which are not allowed on Eurostar under any circumstances like unlicensed firearms, explosives, firelighters, folding pocket knives etc, the list of which you may refer to via this page. If, in case, you are not sure of any item then you may send its details via the Eurostar email [email protected] to make a check before your travel. If, there is a situation, where you do not wish to put your photographic film through the x-ray machine, you can surely request the Eurostar support staff to search the bag by hand itself and they would be happy to assist further. For more information on this, you can call the British Photographers’ Liaison Committee (BPLC) directly at their telephone number +44 (0)207 739 6669 here

Eurostar Lost Property Phone Number

If you have left something on the train or in any of the departure lounges, the Eurostar customer support team can surely assist in this regard. You can call the Eurostar lost property phone number 0344 822 4411 and provide the necessary details or you may send the requests by email via the Eurostar customer service email [email protected] . The phone lines are open from Mon- Fri 10AM- 5PM. The contact details of the Eurostar lost property team all across the globe can be checked by visiting the page.

Eurostar lost property

Eurostar FIP Booking

If you work for Eurostar and would like to book FIP or PRIV ticket, then you can make the bookings using the Eurostar booking apps or at the Eurostar ticket office. And if you don?t work for Eurostar, then you may book at the Eurostar ticket office or through your company? travel department. Alternatively, you may also call International Rail on their contact number 0333 003 0423 or Voyages-SNCF on their number 0844 848 5848 here

Eurostar Newsletter Sign Up

The customers can register for the Eurostar newsletter to get the latest updates and news about the travel services or about any offers, deals or promotions. The registration can be done online through this page.

Eurostar Special Assistance Contact

8While travelling if you are looking for the special assistance services like the wheelchair, assistance dogs, unaccompanied children, the Eurostar disabled help team can easily be contacted at the Eurostar helpline number UK 0343 218 6186. To get in touch with the Eurostar assistance services abroad like in Belgium, Germany, Switzerland, you can check their contact number by visiting this page. To arrange assistance on a train in the UK, the passengers can also call National Rail Enquiries on their phone number +44 (0)345 748 4950 here, or +44 (0)845 748 4950 here or the respective train company before the travel.

Wheelchair booking- you can make the booking for the wheelchair space either by calling the Eurostar help phone number +44 343 218 6186 (option 4) or by emailing the requests to the Eurostar contact email [email protected] or through the Eurostar live help chat via the page. For more than one wheelchair space, you will need to make separate bookings.

Wheelchair Friendly Taxis in Paris- G7 taxis provides the taxi services round the clock. The customers can call them at their contact number +33 147 390 091 here. In London, mostly the black cabs are supportive for wheelchair users.

Assistance Dogs- the registered guide and assistance dogs are accepted on the Eurostar routes, the details of which you may check through this page. The Eurostar contact centre has to be informed about the same before your travel at the Eurostar contact phone number +44 343 218 6186 here and you should have all the necessary documents like the pet passport which shows that the pet has been vaccinated and assistance dogs ID book which shows its assistance certification. If you want to have more information in this regard, you may contact DEFRA (Department for Environment, Food and Rural Affairs). DEFRA can be called at the phone number +44 (0)370 241 1710 here from Mon- Fri 8AM- 6PM or via their fax number +44 (0)124 545 8749. You can also contact them via the email address [email protected] or online via their page. The travelers can book their journey with their assistance dogs by calling the Eurostar special needs contact number +44 (0)344 822 4777 here

Travelling with minors- the children under four years old (at the time of travel) won?t need a ticket, and so you can take one child per paying adult. The children between 12 to 15 years of age can travel themselves; but they should carry with them a completed Eurostar unaccompanied minor form (downloaded via the page). You can check the list of various documents being required while travelling with children via this page.

Baby Changing Facilities- the passengers have been given access to the baby changing facilities in all the Eurostar stations and on board.

Eurostar EHIC Card

It is always advisable to take a travel insurance policy before the trip. The EHIC (European Health Insurance Cards) are free for the UK residents. You can easily apply them online via the page. If you have any questions about the EHIC or would like to make any changes or would like to request for a replacement card in the case of loss, then you may dial the EHIC phone number 0300 330 1350 here from Mon- Fri 8AM- 6PM and Sat 9AM- 3PM (although the automated services are accessible for 24 hours, 7 Days). To make the claim, you can call the healthcare team at their phone number 0191 218 1999 or +44 191 218 1999 here when calling from abroad.

Eurostar Travel Insurance Policy

The Eurostar travel insurance policy can be purchased while making the bookings. The Eurostar travel insurance cover is underwritten by AWP P&C SA and is administered by Allianz Global Assistance and for any questions, you may call them at their contact number 0208 239 3941 here. If you are buying the insurance cover with the Eurostar ticket, then you can call the Eurostar phone number 0343 218 6186 and if the policy is taken separately, or if you have any questions about the cover, then you may call the Eurostar travel insurance number 0371 200 2457 here. In the case of any emergency medical assistance, you can call the Eurostar travel insurance emergency number 0208 603 9644 and +44 208 603 9644 when calling from outside the UK here. The requests can also be sent by fax via the Eurostar travel insurance emergency fax number 0208 603 0204 here or even through email via the email address [email protected]. ?The legal advice, if required, is also accessible at the Eurostar travel insurance legal helpline 0208 603 9931 or +44 208 603 9931 when calling from abroad. In order to make the claims, you may call the Eurostar travel insurance claims number 0208 603 9643 and request for the claims form. The completed form with all the necessary details can be sent either via the email [email protected] or by post at the address

Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 EE

Eurostar Payment Options

When you have made the booking either using the web page or over the telephone at the Eurostar phone number bookings +44 343 218 6186, the customers have been offered various payment options as listed below-

  • Debit or credit card- the payments can be made using the debit or credit card or using the e-vouchers. All the cards are accepted like MasterCard, Visa, American Express, Visa Electron etc.
  • Cash- The tickets can also be purchased by cash at the Eurostar ticket offices, or through some travel agents and local train stations.
  • The Eco cheques can also be used. You can exchange the Eco cheques for Eurostar tickets only at the Jetair centres in Belgium and the related details can be checked by visiting their page.
  • The nectar points can also be used to buy the tickets. For all the information either you can call the Eurostar contact number 0344 811 0811 here or visit the page

Eurostar Gift Vouchers

The users can buy the Eurostar gift vouchers using the page. The vouchers are valid for one year from the date of purchase. While making the bookings, when you get to the payments page, the e- voucher code is to be entered and it will update the payment amount.

Eurostar Press Office Contact

The journalists can get in touch with the Eurostar press office team for any of the media related questions by email via the Eurostar contact email [email protected] or over the telephone at the Eurostar press office phone number 0207 843 5500 here. If you prefer to mail, you can send in your concerns at the following

Eurostar Corporate Communications, Eurostar International Ltd, Times House, Bravingtons Walk, London N1 9AW

Eurostar Marketing Contact

In order to contact the Eurostar marketing team concerning the partnership requests or any other, you can send the details via the Eurostar email address [email protected]

Eurostar Accessibility Contact

If you are facing any problems while accessing the website, or while making the online bookings or would like to give any suggestions about the website, you can get in touch with the Eurostar helpdesk at the Eurostar help desk number 0343 218 6186 or send the requests via the Eurostar email address [email protected] and the help team will take all steps to solve the matter at the earliest. The Eurostar contact hours are from Mon- Fri 8AM- 8PM and Sat- Sun 9AM- 6PM. The requests can also be sent online by filling in the contact form via the page.

Eurostar Jobs

The interested candidates can search and apply for the jobs online through the Eurostar careers page. If you work for a recruitment agency, then you may send the details about your company via the Eurostar email address [email protected] for the business opportunities.

Eurostar Charity Requests

In order to request for charity donations, you are required to send the requests by email via the Eurostar contact email [email protected]

Eurostar Hotels Booking Contact

If you have any questions about your Eurostar hotel booking, or about the Eurostar train and the hotel bookings, you can call the Eurostar customer support at the Eurostar telephone number 0343 218 6186 here. For the support team in France, you may call the 01 707 06088 and 02 400 6731 for Belgium. The Eurostar Netherlands customer support can be called at the phone number 0207 168 325. If the booking has been made through Expedia on the Eurostar web page, then you may call the Expedia number UK 0203 684 0329 here

If you are looking to book for the Eurostar train and hotel package with the wheelchair spaces, then it cannot be done online. You are required to discuss all the details over the telephone by calling the Eurostar customer service number 0343 218 6186 (option 4) from Mon- Sun 9AM- 5PM here or contact by email via the Eurostar customer service email [email protected].

Eurostar Account Cancellation

If for any reason, you wish to close your Eurostar account, you can do so online by signing in your Eurostar account via the page and then selecting the ?Profile and preferences? tab

Eurostar Claim Compensation Online

If your Eurostar journey has been delayed, you are entitled for the Eurostar claim compensation service using the online portal. All the required information including the booking details has to be sent via the page within 60 days of the disruption and maximum till one year. The passengers can check the policy for the compensation by going through this page. In order to claim for a refund, you are required to submit the information via the page and as per Rail Passengers? Rights and Obligations (?PRR?) it will be initiated and processed within 28 days. While making the claim, if you have lost your ticket, then you need not to worry. You can send the booking reference by email via the Eurostar email address [email protected] and the Eurostar customer services will in return send the ticket number so that you can make the claim.

Eurostar Customer Complaints

The Eurostar customer support is efficient enough to serve to the best of customer satisfaction. Still, if the customers have faced any problems or would like to give their comments or opinions about the services, they can certainly do so by contacting the team either at the Eurostar customer care telephone number +44 343 218 6186 here or via the Eurostar contact email [email protected] . The Eurostar customer service hours are from Mon- Fri 8AM- 8PM and Sat- Sun 9AM- 6PM. The customers can also discuss the matter through the social portals like Facebook or Twitter accounts. You can also send a letter by mail including all the necessary details to the below mentioned Eurostar contact address and the team will take all possible steps to solve the matter as early as possible.

Eurostar Traveller Care team, 2nd Floor, Kent House, 81 Station Road, Ashford Kent, TN23 1AP

Alternatively, you may also call the team on the Eurostar phone number 0177 777 7879 here or you may submit the feedback online by completing the contact form via the page. The Eurostar contact hours are from Mon- Fri 8AM- 7PM and Sat- Sun 9AM- 5PM. In case, if you are calling from France and wish to provide your feedback on any aspect of the journey, then you may dial the Eurostar contact number 01 707 06099 and 02 400 6776 here from Belgium

But, if you are not satisfied with the given final decision, you may refer the matter to an alternative dispute resolution service like the European Online Dispute Resolution (ODR) platform through the page

The case may also be referred to the London TravelWatch which is an independent consumer watchdog to investigate. They can be contacted at the phone number 0203 176 2999 here or via their email address [email protected] or at their address: London TravelWatch, 169 Union Street, London SE1 0LL

In the case of any complaints concerning the Eurostar travel insurance cover services, you can get in touch with the Allianz Global Assistance support team either at their phone number 0208 603 9853 here or via their email contact [email protected] or by mail at their following address

Customer Service, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD

At any point, if you are not satisfied with the given response, the issue can be forwarded to the Financial Ombudsman Service for independent review. They can be contacted at their free phone number 0800 023 4567 or 0300 123 9123 or via email [email protected] or at their contact address- Financial Ombudsman Service, Exchange Tower, London E14 9SR and you may visit their web page for more information.

If your complaint is regarding the usage of your personal data by Eurostar, the details can be forwarded either via the Eurostar email [email protected] or by mail at the address: Data Protection, Eurostar International Limited, Times House, Bravingtons Walk, London N1 9AW. In regard to protection of personal data in the country, you can escalate the matter to a higher authority also, which is the Information Commissioner?s Office. They can be called at the telephone number 0303 123 1113 here or contacted via the live chat through their web page.

Contact Eurostar through Facebook, Twitter and Instagram Accounts

Eurostar is the high speed passenger train that operates from St Pancras International, Ebbsfleet International and Ashford International going to Paris, Lille, Brussels, Calais, and Disneyland Paris and connecting services throughout France, Belgium, Holland and some of the Germany. The Eurostar trains have been serving thousands of continental rail travelers every year, and thus has become the best rail company. The passengers can get all the contact details for their travel by contacting the Eurostar customer service department either through telephone, via email, via the live chats session, via the online contact email forms or even through the social media like Facebook and Twitter accounts. The Eurostar website is easily accessible for all the users to make their bookings not only for the trains, but also for the hotels and train packages, holiday packages and to check for the route map, fares details and the schedule timetable.

 

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