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First Utility UK Phone Numbers: Support, Energy, Broadband, Textphone, Prepayment Top Up, Credit Control and Many More!

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The First Utility customers can discuss any of their questions or doubts about the services, the switching or moving process, bill payments, and energy saving advice or any other with the First Utility customer services through the First Utility virtual assistant, Ask First which will provide them instant answers via the page. The team is also accessible over the phone at the First Utility customer service contact number 0192 632 0700. The First Utility customer service hours are from 8AM- 8PM Mon- Fri and Sat 9AM- 4PM. The requests can also be sent by email via the First Utility customer service email address [email protected] and the service members will be happy to assist and give advice.

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First Utility UK Contact Numbers

First Utility Departments

UK Contact Numbers

First Utility Customer Support Contact 0192 632 0700
First Utility Customer Services Textphone Number 18002 0192 632 0700
First Utility Prepayment Top Up Contact 0192 632 0775
First Utility Deceased Information Contact 0192 632 8067
First Utility Credit Control Team 0192 632 0712
First Utility Credit Control Team- Alternate Contact 0192 632 0778
First Utility Energy Efficiency Advice 0800 011 5965
First Utility Broadband Phone Number 0192 632 8002
First Utility Feed In Tariff Scheme Information 0192 632 8006
First Utility Press Office Contact 0788 599 6269
First Utility Press Office Alternate Contact 0770 318 7852
National Grid Contact- For Gas Emergency 0800 111 999
No Power Supply Emergency Contact 105
Age UK Contact Number 0800 169 6565
National Debtline Contact Number 0808 808 4000
Energy Saving Trust Phone Number 0300 123 1234
The Disabled Living Foundation Contact 0300 999 0004
Step Change Phone Number 0800 138 1111
Citizens Advice Consumer Service Contact 0345 404 0506
Energy Ombudsman Phone Number 0330 440 1624
Energy Ombudsman Fax Number 0330 440 1625
Energy Ombudsman Textphone Number 0330 440 1600
Communication Ombudsman Contact 0192 543 0870
Communication Ombudsman Alternate Contact 0845 050 1614

First Utility Postal Address

Any of your requests can be sent at the First Utility postal address with all your contact details so that the customer service members can revert back as early as possible.

Customer Services, First Utility, PO Box 4360, Warwick CV34 9DB

If you are looking for the First Utility registered office address to send any correspondence, then it is as follows-

Columbus House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS UK

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First Utility Moving Home Contact Number

If you have a prepayment meter, you can get in touch with the First Utility customer services team at the First Utility moving home contact number 0192 632 0700 and inform them about your moving details. They will also be requiring the meter serial number. If any refund has to be given, it is done within 14 days of sending the final bill, and you have not received the refund, then you may call the First Utility customer service contact number 0192 632 0700. The First Utility contact number opening hours are from 8AM- 8PM Mon- Fri and 9AM- 4PM on Sat.

First Utlity moving home contact

First Utility Prepayment Contact

A prepayment meter allows you to pay for your gas and electricity as you use it, which means you do not get a bill every month. In order to make a request for the prepayment meter, you can call the First Utility customer service advisors at the First Utility contact phone number UK 0192 632 0700 and they would be happy to assist further.

First Utility Prepayment Topup contact

First Utility Prepayment Top Up

You can always keep a check on the meter credit amount so that you do not run out of it at any time. This has been explained via the page. In order to get the First Utility prepayment top up, the customers have been offered some options, as explained below-

Phone– top up can be done by calling the First Utility contact number 01926- 0192 632 0775

Via Pay Point location– account can be credited at any Pay Point location (or local shop)

First Utility Prepayment Lost Card

If, in case, you have lost your prepayment card, you should immediately call the First Utility prepayment number 0192 632 0775 and a replacement card will be sent.

First Utility Pay Bill

The users have been offered various options to pay their energy bills, as per their convenience, which is described below-

  • Direct Debit– through Direct Debit, every month an amount is deducted from the bank account automatically. The amount can be fixed or even variable. To set up the direct debit on the account, you are required to discuss the details with the First Utility customer service advisors via the First Utility live chat sessions via the page. You can even cancel this option at any time by contacting your bank or building society as well as the First Utility support team.
  • Pay at Bank– the payments can be made by cash or cheque at any bank
  • Pay by Cheque– the cheque payable to First Utility Ltd is to be sent at the following First Utility contact address. You should send the cheque at least two working days before the payment due date so that it is received in time.

First Utility, PO Box 4360, Warwick, CV34 6DB

  • Online– the payments can be made using debit or credit card by signing in your First Utility online account via the page.
  • Via online banking or BACS payment– using the bank account details, the BACS transfer can be easily done.

First Utility Help with Bills

If you are facing some financial issues while making the payments, you can get in touch with the customer contact agents to discuss the payment options via the First Utility phone number 0192 632 0700. They might offer you a debt repayment plan as installments, or prepayment meter installation or some benefits through the Fuel Direct Scheme etc. In order to have to details for any of these options, the customers can contact the credit control team at the First Utility contact number 01926- 0192 632 0712 or via the First Utility contact email [email protected] . Alternatively, the team can also be contacted at the First Utility contact phone number 0192 632 0778 or via the First Utility email [email protected] . You are also being offered energy efficiency advice so as to check the ways to lower the energy costs accessible via the website under the ?help and advice? page or you may call the free First Utility phone number 0800- 0800 011 5965 here for the same.

You can also seek some free and independent advice from various organizations. Some of the contact details are as follows-

Age UK– via the free phone number 0800 169 6565 and their web page.

National Debtline– at the free contact 0808 808 4000 and their website

Energy Saving Trust– via the contact number 0300 123 1234 and their web page

Citizens Advice Consumer Service– contact via their page

The Disabled Living Foundation– at the telephone number 0300 999 0004 and their web page

Step Change– at the free phone number 0800 138 1111

First Utility help with bills

First Utility Priority Services Register (PSR)

Regarding the customers with a visual or hearing impairment, pensionable age, disabled or chronically sick, a range of services have been offered under the First Utility helping vulnerable customers division, like, you can appoint someone to receive your bills, password protection, priority in case of any emergency, or to be enrolled in the priority services register. For the PSR services, you just need to download the PSR form on the website and return it back. For all the options, you can contact the First Utility customer services at the First Utility contact number 0192 632 0700 or via the First Utility email address [email protected] . The team can also be contacted by textphone via the First Utility textphone number 18002 0192 632 0700 or by mail at the following First Utility customer service postal address. You can also request the team for the large print or braille bills or audio tapes.

First Utility, PO Box 4360, Warwick, CV34 9DB

First Utility Mobile App

The First Utility mobile app enables you to manage your online account easily, thus, saving time and money. By using the apps, you can submit the meter readings, top up the credit, view your monthly bills and payments, check the energy saving tips, and manage your payments and so on. The First Utility app for android can be downloaded via the page and for the IOS device via this page. In case, if you are facing any problems while downloading, you can either visit the page or contact the support advisors online via the page.

First Utility Feed in Tariff Application

As a part of the First Utility Feed-in Tariff (FIT) scheme, you can produce your own energy from renewable sources such as solar power, and hydropower. In order to apply for the same, you are required to fill in the form via the page and to be sent either via the First Utility contact email [email protected] or by post at the following address. For more information, you may call the First Utility contact number 0192 632 8006

Feed in Tariffs scheme, First Utility, PO Box 6363, Coventry CV3 9LR

First Utility Referral

You can refer your friends or known ones for the energy services by signing in your First Utility online account via the page. You will get a gift card within 60 days after your friend has switched.

First Utility Deceased Request

If the account holder has passed away, the information has to be given to the First Utility support team at the First Utility phone number 0192 632 8067 or via the First Utility contact email [email protected] . The phone lines are open from Mon- Fri 9AM- 5:30PM and Sat 9AM- 4PM.

First Utility Helpline

If there is any problem with the gas supply or you are suspecting any gas leakage, then you need to call the National Grid at the free phone number 0800 111 999 anytime as the phone lines are open for 24 hours. Then, if necessary, you may call the First Utility limited telephone number 0192 632 0700 to discuss the problem. In the case of no power supply, you may call the helpline 105 and then you can directly contact the respective distribution network operator. Their contact details are listed via the page. If the operator informs that there is no issue with their network, then you may call the First Utility telephone contact number 0192 632 0700 and the matter will then be investigated.

First Utlity helpline

First Utility Phone Number Broadband

In order to sign in for the First Utility broadband services, you can either do so online via the page or over the telephone by calling the First Utility phone number broadband 0192 632 8002 from Mon-Fri 8AM-8PM and Sat 9AM- 4PM. If you are looking for any information about the services, then apart from the phone number, the support members can also be contacted either via the First Utility broadband email address [email protected] or via the online portal via the page or by post at the following address

First Utility Broadband PO Box 6363, Coventry CV3 9LR

The switch is generally completed in around 14 days. In case, if you are a Virgin Media customer, then you need to contact them first to stop the service. In order to check for details of all the broadband products and their pricing, you can log in to your account via the page.

First Utility Phone Number Smart Meter

To get all the details for the smart meter installation, you can call the First Utility phone number smart meter 0192 632 0700 . You can quickly get the best quote for the services online via the page and then register your details to get the smart meter installation done via the page. Then the First Utility customer care will contact back to fix an appointment with the engineer.

First Utility Home Services

If you are looking for the First Utility home services like plumbing, electrical or gas boiler repair and service, you can quickly fix an appointment online through the page.

First Utility Business Energy

It is to be noted that registration from the new business customers are not accepted at present. If you are already a First Utility business customer, then you may manage your account or discuss your services online by signing in via the page.

First Utility Press Office

The journalist can contact the press office for all the media related questions or requests either by calling the First Utility press office phone number 0788 599 6269 or 0770 318 7852 or via the First Utility email contact [email protected] and the team members will be more than happy to assist further.

First Utility Leaving Services

If you have decided to leave the First Utility services, you are required to firstly inform the support staff at the First Utility contact number 0192 632 0700 to initiate the process. In case, if you are on the fixed tariff and you are leaving before the end of the fixed period, then you will be charged an exit fees. For more details, you may visit this page.

First Utility Customer Complaints

The First Utility UK support team works with a vision to provide a very high standard of service. However, if at any time, you are facing any issues while using the services, you can surely contact the First Utility customer services and the team will take all possible efforts to solve the matter as soon as possible. This will hold true for domestic consumers as well as microbusinesses. The team can be contacted at the First Utility phone number 019- 0192 632 0700 or at the First Utility textphone number 18001 0192 632 0700. The First Utility customer services opening times are 8AM- 8PM Mon- Fri and 9AM- 4PM on Sat. You can also contact via the First Utility online chat sessions via the page from 8AM- 10PM Mon- Fri and Sat 9AM- 5PM or by submitting the details online via the contact form or by post at the following First Utility address

First Utility Ltd, PO Box 6363, Coventry CV3 9LR

If you feel that the complaint has not been dealt with satisfactorily, you can discuss the issue again with the First Utility resolution centre. The team will be accessible from Mon- Fri 8AM- 8PM. The details can also be sent by email via the First Utility email address [email protected] and the team will make sure to revert back within 10 working days.

Still, if you are not happy with the given response, the matter can be forwarded to the First Utility customer services director via the First Utility email [email protected] . Alternatively, you may also seek independent advice from Citizens Advice Consumer Service (CACS) or the Extra Help unit (EHU) at any point during the complaints process. CACS can be contacted at the phone number 0345 404 0506 or contact online via their web page. Finally the complaint can be escalated to the Ombudsman Services: Energy.

They can be contacted at the telephone 0330 440 1624 or via the fax number 0330 440 1625 or via the email address [email protected] . If required, you can also call their textphone number 0330 440 1600 or contact by post at the address: PO Box 966 Warrington WA4 9DF and more of the information can be checked via their website.

For any of the issues regarding the First Utility broadband services, the customers can call the First Utility broadband phone number 0192 632 8002 from Mon- Fri 8AM-8PM and Sat 9AM-4PM or contact via the First Utility email address [email protected] . You also have an option to contact by mail via the address: First Utility Broadband PO Box 6363, Coventry CV3 9LR or via online portal through the page and the support staff will make sure to solve the matter within 30 days of receipt. If you feel that the matter has not been resolved satisfactorily, you can make a request for its re-investigation. Still, if you are not happy with the final response, you can escalate the issue to the Communications Ombudsman Services. They can be contacted at the phone number 0192 543 0870 or 0845 050 1614 here or via the email contact [email protected] or at their address: PO Box 730, Warrington, Cheshire, WA4 6WU and more details can be checked by visiting their page

Alternatively, for the online transaction disputes, the issue can also be forwarded to the European Commission web based platform via the page.

First Utility Get a Quote

By using the postcode, you can check for the best tariffs for the energy services, which will help you in making the wise decision to switch the services. You can refer to this page.

Contact First Utility via social media like Facebook and Twitter accounts

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First Utility is a leading supplier of gas and electricity services in the United Kingdom. First Utility UK always work with an aim to provide great value for the users? money and enabling them to manage their home smoothly and painless by providing them best service contact for energy supplies, broadband and home services. The First Utility customer contact agents are well trained and experienced to serve to the best of customer satisfaction and are always available for help and advice. The users can even compare the tariffs and then move forward with their decision. You can call the First Utility customer service telephone 0192 632 0700 and get all the required information. The advisors can also be contacted through the online portals or via the social platforms like Facebook account and get their doubts cleared.

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