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Virgin Customer Service Contact Numbers

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Virgin Customer Service Contact Numbers
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Virgin Media UK customer service contact number is 0345 454 1111 local rate number, and if you are calling from your Virgin Media Mobile: call 150 – lines are open Monday-Friday 8am-8pm and Saturdays 9am-5pm. If you are calling Virgin from Ireland call: +353 1 245 8000

Virgin media provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. The company has become one of the largest fixed home phone providers in the UK and Ireland. Each year the company has been recognized for providing the fastest widely available broadband speeds. The company’ vision has been to enhance people’s lives with programs and services that inform, educate as well as entertain. For broadband, home and phone services, you can call Virgin Media customer services number 0345 454 1111.

Virgin Media Customers Contact Numbers

Service Number
From Virgin Media Phone For Broadband, Home Phone, TV Services 150
Contact Number From Any Phone For Broadband, Home Phone, TV Services 0345 454 1111
Sales Team 0800 052 2525 – free
 Bill Payments Over The Phone  0800 064 3777 – free
Home Move Team 0345 454 1097 or

0345 141 0111

Opt Out For Text Calls On Landline 0800 587 5252 – free
From Virgin Mobile For Mobile Services 789
From Any Phone For Mobile Services 0345 6000 789
To Upgrade Mobile Phone 0800 064 3820 – free
Order For New Phones 0800 064 3847 – free
Check For Offers And Deals  0800 952 8046 – free
Phone Contracts Queries 0800 064 3836 – free
Virgin Media Nuisance Calls Bureau On Home Phone 0800 953 3333 – free
Textphone Users For Emergency 18000
Textphone Services 0800 052 9735
Press Office 0333 000 2900
Investor Enquiries 01256 752 347
Virgin Group Contact 0207 313 2000
Business Sales Team 0808 271 6683 – free
Existing Business Customer Queries 0808 231 1991 – free
Telephone Preference Service (TPS) 0345 070 0707
Alternative Dispute Resolution Provider For TV, Broadband, Phone Or Mobile Complaints 0207 5203827

Virgin Media Opening Times

Accounts & Billing,

Broadband service,

TV services,

Phone services,

Mobile services,

Upgrading services,

Moving Home service

 

8 am-10 pm

Virgin Media Contact Us

The customers can call the Virgin Media contact number 150- 150 from their Virgin Media phone or mobile to get in touch with the Virgin Media customer service team. For all your enquiries, you can contact the Virgin Media customer care by dialing the Virgin Media customer service contact number 0345 454 1111 from any phone. The phone lines are open from 8am – 10pm Mon-Sun. The team can also be contacted via the Virgin Media live chat sessions link . The Virgin Media chat opening times are from Mon-Fri 8am-8pm and Sat 9am-5pm. If you would like to look for Virgin Media call costs, you can visit Virgin Media contact us page .

 Virgin Media Sales

The new customers can make their enquires by contacting the Virgin Media sales team at the Virgin Media contact number UK free 0800 052 2525

 Virgin Media Bill Payments

You can make the payments of your bills either online via Virgin Media bill payments page  or you can set up direct debit option on the account by following the instructions in this page . You can also call the Virgin Media customer service number 0800- 0800 064 3777 from 8am – 10pm Mon-Sun and pay the bills.

Virgin Media Home Move Team

If you are moving your home, you can easily make the change in four easy steps as explained in the Virgin Media home move team page . You need to contact the Virgin Media customer support team by dialing 150 for free from your Virgin Media home phone or mobile or Virgin Media contact number – 0345 454 1097 or 0345 141 0111 from any other phone. The phone lines are accessible from Mon-Sun 8am-12am. The team is also available for live chat from Mon-Sun 9am –10pm. The support agents are also accessible online for the live chat via the Virgin Media live chat page  from Mon-Sun 9am-10pm

 Virgin Media Internet Security Issues

If you wish to report any internet security issue like junk email, offensive material or virus, you need to contact the Virgin Media internet security team via the Virgin Media internet security form or you can write in a mail at the following Virgin Media contact address

Fountain Court Fountain Lane, St. Mellons, ardiff, CF3 0FB

Virgin Media Broadband Services

For all your queries , you can contact the Virgin Media broadband customer service by calling 150 from your Virgin Media phone or mobile or dialing the Virgin Media broadband phone number 0345 454 1111 from any phone. The Virgin Media broadband service phone lines are open from 8am – 10pm, 7 days a week. The support team can also be contacted via the chat sessions at the Virgin Media live chat page  from Mon-Sat 8am-8pm

 Virgin Media TV Services

For all queries of the TV services like if the services are lost or channels are missing or you would want to change the TV package, you can get in touch with the Virgin Media help TiVo team by calling 150 from your Virgin Media phone or mobile or the Virgin Media TV service customer number 0345 454 1111 from any phone from 8am – 10pm, 7 days a week. The support team can also be contacted via the chat sessions at the Virgin Media live chat page from Mon-Sat 8am-8pm

Virgin Media Home Phone Services

For all enquiries concerning the phone services like if there is no dial tone, or fault or noise in the phone line, you can call 150 from your Virgin Media phone or mobile or the Virgin Media contact num 0345 454 1111 from any phone from 8am – 10pm, 7 days a week. The support team can also be contacted via the chat sessions at the Virgin Media home phone service page  from Mon-Sat 8am-8pm. If you have no dial tone on your Virgin Media home phone, you can send the details to the Virgin Media customer service email address at this page . If you are getting text calls on your landline, you can opt out or control when you receive them by dialing the Virgin Media customer service 0800 number 0800 587 5252. If you would want to subscribe for caller display or anonymous caller rejection, you can just contact the Virgin Media customer relations team on the Virgin Media phone number 0345 454 1111 from any phone, and select option 4. For more details you can visit this page .

 Virgin Media Mobile Services

If you want any help with your mobile, or issues concerning bills and payments or even lost the phone, you can contact the Virgin Media mobile customer services team by calling the Virgin Media mobile service number 0345 6000 789 from any mobile. The phone lines are open from 8am – 10pm Mon-Sun. The Virgin Media contact from mobile is 789 from your Virgin Mobile phone.

 Virgin Media Phone Contracts

If you are in contract for the Virgin Media phone and have any queries, you can call the Virgin Media phone contracts customer service free number 0800 064 3836

 Virgin Media Phone Problems- Mobile

If you are facing Virgin Media phone fault, then you are required to sign in the account to book the repair via this link . The Virgin Media team will make all efforts to fix the problem in about 4 days and if are not able to fix it, then they would try to replace it with the same make and model. You can also fix the problem yourself by following the guidelines in the handy phone fix tool via Virgin Media phone problems mobile page . You can also call 150 from your Virgin Media phone or mobile, or Virgin Media faults contact number 0345 454 1111 (option 2) from any other phone and register for the fault.

Virgin Media Phone Upgrade

You can upgrade your Virgin Media mobile phone to a new phone and with great Virgin Media phone packages by contacting the Virgin Media call centre at 789 from your virgin mobile phone or Virgin Media contact 0800- 0800 064 3820 from any mobile phone from Mon-Sun 8am-10pm. The upgrade can also be done online via Virgin Media phone upgrade page . To upgrade your Virgin Media phone and broadband and TV packages, either you can do it online or over the phone by calling 150 from your Virgin Media phone or by Virgin Media contact telephone number 0345 454 1111 from any phone from Mon-Sun 8am-10pm

 Virgin Media Mobile Orders

You can buy the Virgin Media mobile online via the Virgin Media online shop page  or over the phone at Virgin Media mobile orders phone number 0800- 0800 064 3847. The Virgin Media existing customer can enquire for the new phone or accessories by calling 789 from the Virgin Mobile phone or Virgin Media free contact number 0800- 0800 064 3820 from Mon-Sun 8am-10pm. The Virgin Media new customer offers and deals can be checked by visiting this page . You can also check for the details by calling the Virgin Media contact number 0800- 0800 952 8046 from any phone

 Virgin Media Stores

You can check for the stores near to your place by entering the post code in the box in the Virgin Media stores page 

 Virgin Media Installation Team

To get all the information for the installation services, you can dial 150 from your Virgin Media phone or Virgin Media contact number for customers is 0345 454 1111 from any phone. The phone lines for Virgin Media installation team are open from 8am – 10pm, 7 days a week

Virgin Media Helpline

If you would like to stop any unwanted or nuisance calls, you can register your number with the Telephone Preference Service (TPS). For the related information or to register you can call the TPS registration line on 0345 070 0707, or visit the Virgin Media helpline page . If any kind of nuisance or malicious call has been received on your Virgin Media home phone, you can contact the Virgin Media nuisance calls bureau on the Virgin Media phone number free 0800-
0800 953 3333 and if on the Virgin Media mobile, then you can contact the Virgin Media customer service UK team on 789 from your Virgin Media mobile or Virgin Media contact number UK 0345 6000 789 from any other phone. You can also refer to Ofcom for advice and information via Virgin Media helpline link . If your phone has been lost or stolen, you can quickly get in touch with the Virgin Media contact team by filling in the Virgin Media online reporting form . If you would want to speak to an executive, you can call 789 from any Virgin Mobile phone, or Virgin Media contact number
0345 6000 789 from any other phone. If you are calling from abroad, then you can contact the team on the Virgin Media number UK +44 7953 967967. If there are any Virgin Media cabinets or manholes which are damaged, you can submit the details online via the Virgin Media email help page . Alternatively, you can also call the Virgin Media helpline number 0345 454 1111 from any phone and report the issue. The textphone users needing to call the emergency services like police, fire, ambulance or coast guard should just dial 18000.

Virgin Media Services Cancellation

If you would want to cancel the Virgin Media services, and you are the Virgin Media broadband, TV and phone customers, you can either dial 150 from your Virgin Media phone or mobile, or call the Virgin Media contact number 03-
0345 454 1111 from any other phone. The Virgin Media mobile customers can dial 789 free from their mobile or can call the Virgin Media service cancellation phone number 0345 6000 789 from any other phone.

 Virgin Media Special Needs Service

Numbers of different services are offered for the customers with special needs like large prints, braille bills, and audio bills. If you face any difficulty while reading the bill, the Virgin Media special needs service customer service team can explain the bill over the phone. You can call 150 from your Virgin Media phone or mobile, or Virgin Media contact number customer services 0345 454 1111 from any other phone. To use the text phone, you can call Virgin Media contact no 0800 052 9735. The hearing and speech impaired customers can use the text relay services by dialing 18001 followed by the full telephone number they require.

 Virgin Media Press Enquiries

For all Virgin Media press and industry analyst enquiries, you can contact the Virgin Media communications team at the Virgin Media press enquiries phone number +44 (0)333 000 2900 or via email at Virgin Media contact email [email protected] . For the liberty global media enquiries, you can send the requests by email at [email protected] . If you have any marketing or advertising queries, you can contact the support team by email at Virgin Media contact email [email protected]

 Virgin Media Investor Relations Team

For the investor enquiries, you can call the Virgin Media investor relations team contact number
+44 (0)1256 752 347 or contact by email at Virgin Media contact email [email protected]

Virgin Media Sustainability Team

For the sustainability issues, you can contact the team via email at Virgin Media sustainability team email [email protected]

 Virgin Group Contacts

If you are looking for contact details of the virgin group or another virgin company, then you can call the Virgin group contact phone number +44 (0) 207 313 2000 or visit this page .

 Virgin Media Business Contacts

For all the information, you can contact the Virgin Media business UK sales team at the Virgin Media phone number
0808 271 6683. The phone lines are open from Monday to Friday 8am – 5:30pm. If you would like to schedule a call back from the team, you can fill in the details via Virgin Media business contacts page . If you are an existing customer and have any queries, you can call the Virgin Media phone number 0808 231 1991 from Monday to Friday 8am to 6pm. The Virgin Media customer services team can also be contacted online via this link  or via the live chat sessions .

 Virgin Media Business Feedback Form

If you are facing any issues while accessing the website, you can mention the details in the form via Virgin Media business feedback form page .

Virgin Media Customer Complaints

Virgin Media Complaints
From: http://www.virginmedia.com/contact-us.html

The customers have been given two options – phone, and post to make their respective complaints. The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. If you have complaints for the Virgin Media broadband, home phone and TV services, you can call Virgin Media customer complaints number 150 free from your Virgin Media phone line and Virgin Media help number 0345 454 1111 from any other phone line. If the complaints are concerning the Virgin mobile services, then you can dial 789 free from your virgin mobile and Virgin Media phone contact 0345 600 0789 from any other phone. If you prefer to write, you can mail in the complaint letter at the following Virgin Media contact details and the Virgin Media customer relations team aims to resolve all written complaints within 28 days of the receipt

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

If you are not satisfied with the given solution, you can escalate the matter to an alternative dispute resolution provider. Their contact details are mentioned below-

For TV, broadband, phone or mobile complaints:

CISAS, 70 Fleet Street, London, EC4Y 1EU

You can call at the number 0207 5203827 or via email at [email protected] and to check all the details you can visit the page www.cisas.org.uk

In regard to the financial services complaints, you can refer to the Financial Ombudsman Service. They can be contacted over the phone at 0300 1239123 or via email at [email protected]  or via mail at the address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. You can check for all information via their website www.financial-ombudsman.org.uk/consumer/complaints

In regard to the online purchases, the matter can also be forwarded to the European Online Dispute Resolution (“ODR”) platform at http://ec.europa.eu/odr . For the online dispute resolution complaints, you can send the details at Virgin Media customer service email [email protected].

Contact Virgin Media through social media- Facebook, Twitter and other Apps

Official Website http://www.virginmedia.com/
Online Registration https://my.virginmedia.com/create-profile/register
Online Login http://www.virginmedia.com/contact-us.html#
Official Facebook https://www.facebook.com/virginmedia
Official Twitter https://twitter.com/virginmedia
Official YouTube https://www.youtube.com/user/virginmedia
Official Instagram https://instagram.com/virginmedia/
Official LinkedIn https://www.linkedin.com/company/virgin-media
Virgin Media Community http://community.virginmedia.com/t5/Digital-life/bg-p/Digital-life
IOS App https://itunes.apple.com/gb/app/virgin-media-wifi-buddy/id993173723
Android App https://play.google.com/store/apps/details?id=com.virginmedia.simplewifi

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5 thoughts on “Virgin Customer Service Contact Numbers

  1. No contact for people abroad who have NO service and are unable to login to their account. Will try the Online Chat at 8am.

  2. No mobile service from EU countries, contact number for this issue, email contact, just forums No help at all! What service am I actually paying for

  3. I had an issue with my bill; I asked the representative to speak with a supervisor about this issue and he didn’t want to transfer the call. He simply said no. customer service!

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