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How to Cancel Guide

booking reservation cancel

How to Cancel is one of the biggest players in the travel industry. Basically is a travel search engine with more than 1 million properties listed from more than 200 countries and books more than 1 million rooms nights per day. was founded in the Netherlands in 1997 and now it is owned by The Priceline Group, a company in the United States. They spread their ads campaign mainly through Google Adwords, being the biggest spender in the travel and tourism category. If you are a customer and you want to cancel your account or your already booked hotel or travel, this article will help you to easily understand how to do it. You can cancel your booking in different methods and you will discover important information that will save you time and money.

  • Visit the main website
  • Log in to your account
  • Check if you have to pay some cancellation fees
  • Contact Customer Service 020 3564 6725


The information that you will find on this article will be like a multi-step guide created to help you through the cancellation process. You will learn with each step you’ll take important things to cancel your account or booking. You will also understand if you have to pay some cancellation fees and even more. If you are interested in finding more about the, please feel free to visit the contact numbers page.

Step 1 – Enter the Main Web

booking com main website
The best source of information on how to cancel your reservation is on their main site.

  • First, enter the website
  • Decide what kind of service you want to cancel
  • Prepare a payment method to pay the cancellation fees

Step 2 – Review Cancellation Fees and Terms

booking cancellation terms
It is very easy to cancel your reservation on You need to login to your account or create one if you don’t have. Before starting the cancellation process you need to read the property’s cancellation policy if you haven’t already done that. Some reservations are non-refundable or others may have different cancellation policies. To find the cancellation information about each room you should check the Conditions section under the room type.

If you wonder if you have to pay any fees for cancellation of your reservation, you need to know that for each room this policy may vary. To cancel the cancellation fee policy you will have to check the Hotel Policies section. The information about the cancellation fees is also included in the original reservation email received after making the booking. For every special deal, there might be a different cancellation policy so you should read that carefully.

Step 3 – Login to your account

booking login

On any page of, you will see a Sign in button on the top right side of the page. Click that button and log in. Enter your email address and password and click Sign in.

Step 4 – Cancel your reservation

booking reservation cancel
When you are inside your account you have to click the “View all bookings button” on the top right of the page. When you click that button, you will be able to see all the reservations you have made with Choose the one you want to cancel and review the cancellation policy by going to the hotel cancellation policy. On this demonstrative account, there is no reservation because it was made only to help people understand the cancellation process, but when you have a reservation, that will show up in your account.

Step 5 ? Contact Customer Service

You will find that it not difficult to make a cancellation of a reservation, in fact, it is simple a very simple process online, over the internet. To change or cancel a reservation you need to log into your account and with just a few clicks, you will be able to cancel any reservation you want. If don?t know how to do that cancellation online and you need to know how to cancel travel reservation or other services, then you will need to contact phone number 020 3564 6725. A Booking customer team agent will answer your phone in order to help you with any query you may have about the cancellation process or about the cancellation fees!

11 thoughts on “How to Cancel Guide

  1. I would like to cancel the following booking.
    The hotel name is Lancaster Gate Hotel.

    I also need to know how to do it for the next time. Thanks.

  2. I need to cancel my booking at The Firs Lodge on Friday 25th October 2019 as me and my wife have been scheduled for serious
    medical treatment for August and September.
    We have had to cancel the cruise we booked with Cruise 1st. thus
    loosing the initial deposit. How do i cancel ?

  3. I am booked in to stay at The Intercity Hotel, Enschede, The Netherlands for three nights, one double room from Thursday 10th October 2019 to Sunday 13th October 2019. Due to ill health I now have to cancel this booking. My booking confirmation, my printer was not working properly when I copied the original booking page but it looks hard. Can you tell me if this is all I need to do? I was able to cancel until the day of attending Thank you.

  4. I booked an overnight stay for 20th September 2019 at The Lodge at Perth Racecourse. This was to be on the way to a cottage at Kinloch Rannoch for 3 people (3 rooms} We were let down by the owner of the cottage and had to find somewhere else. We are now going to Aberfeldy, so a stop in Perth is inappropriate, so we have booked in at Carlisle.
    Would it be possible to have a refund of the money we paid i.e. ? Thank you,
    mrs Joyce Gee

  5. Booking#Pin:
    Tried to cancel my hotel can’t get thru
    Please cancel my stay at Novum hotel
    Kronprintz at Humburg on 03/26/2020 to 04/03/2020.please cancel.there no flight
    To Hamburg and there no flights from JFK
    Near York to Casablanca.

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