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How To Cancel EE Guide

EE Login and Cancel

EE is a British mobile operator and internet provider that was established due to the venture from Orange and Deutsche Telekom, also know as T-Mobile, in 2010. It is one of the largest network operators in the United Kingdom having more than 30 million customers providing 4G services for the best quality and speed. If you have an EE account and you want to cancel it, you will find in this article useful information to help you doing that easier. To do this cancellation you have to follow some steps explained below.

  • Visit the main EE website
  • Log into your EE account
  • Check any fees that you have to pay for cancellation
  • Contact EE Customer Service 079 5396 6250


This information is a multi-step guide that will help you understand how to cancel your EE account. With each step you take, you will learn important things that you need to do, like what fees to pay and more. If you want to read more about EE, please visit the EE contact numbers page.

Step 1 ? Enter Main EE Website

EE Website

When you visit the main EE homepage, you will find there useful information about how to cancel your EE contract.

  • First, enter EE website by clicking this link.
  • Make sure you know what EE service you wish to cancel.
  • Prepare your payment method for cancellation fees when terminating your EE account.

Step 2 ? Review EE Cancellation Conditions and Fees

EE Cancelling Terms

If you want to cancel your EE contract inside the first 14 days, you don’t have to pay any cancellation fees. You can cancel your contract through a retails store returning the receipt, the phone or device you are returning, box accessories and any other promotional items included in the offer. You will just have to pay a bill with the remaining due to EE. You will receive a returns receipt with a confirmation of the cancellation. You can do the cancelling even on the phone or by sending and email to the customer service explaining in details your reasons. The opening hours to do the cancellation are from 8 am to 8 pm on weekdays and from 8 am until 6 pm on weekends.

If you want to cancel your contract with EE after the 14 days, you need to know there is no automatic termination of your contract when it’s ending, in fact, you need to get in touch with EE to terminate your contract. You will have to send them a 30 days notice, even if the contract has ended. If the contract has not ended, there will be an Early Termination Charge. If you want to keep your phone number, you have to request a PAC code in order to transfer your number to another provider.

The opening hours when calling to cancel your EE account are from 8 am to 8 pm weekdays and from 8 am to 6 pm on weekends.?When the cancellation request is registered in the EE system, then you will receive a text message with the confirmation of your account closing. You need to be sure that at the end of the cancellation of your contract you have given the updated home address and email in order to receive the final bill from EE. If you have any additional devices with your account, you have to let EE customer service know that you want to cancel those too.

Step 3 ? Log into your account and Cancel EE contract

EE Login and Cancel

On the main page of the EE website, you need to find the Login box on the top right and log in using your EE credentials. If you don’t have these credentials you have to register to the EE website having at hand your telephone number?because you will need to receive an SMS to confirm the registration. Then you have to login and find your active service and click cancel. After these steps, you will be guided on how to finally end your contract with EE.


Step 4 ? Contact EE Customer Service Contact Number Helpline

You will have the opportunity to cancel any of your EE services by calling the EE phone number 0800 079 8586. Then you will be welcomed by a member of the EE customer service team. Every day from 8 am to 8 pm and on weekends from 8 am to 6 pm this customer service team is there to help you with any queries you may have.

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