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National Rail Customer Service Contact Numbers

National Rail contact

While travelling by train, National Rail is the biggest source of information for the users to get all the travel information like train schedule, times, fare queries, journey planning and ticket purchases in the United Kingdom. The users have been given various options to make the bookings. National Rail Enquiries is part of the Rail Delivery Group (RDG).The Rail Company serves best to the customer?s satisfaction with their highly trained customer service advisors. National Rail customer service number is 0345 748 4950 that can be contacted in case of any enquiries and you can also contact them to file a complaint if you are not happy with their services.

National Rail contact


Helpline UK contact numbers
Customer services 0345 748 4950
Welsh Customers 0345 604 0500
Text phone number 0345 60 50 600
Train Tracker Automated Services 03457 48 49 50
Train Tracker Automated Services Via Text Message 84950
Customer Relations Team For Complaints 0800 022 3720
Transport Focus 0300 123 0860 or

0300 123 2140

London Travelwatch 0203 176 2999

National Rail contact timings

Customer Service number 24 hours
Complaints number 9am-5pm from Monday to Friday

National Rail registered office contact address

You can contact the National Rail registered office at the below mentioned National Rail contact address

2nd Floor, 200 Aldersgate Street, London, EC1A 4HD

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National Rail Contact Us

National Rail dedicated staff is available at National rail information centre to handle all your queries and requests. If you have any enquiries relating to the train times, fares or any other information, you can contact the National Rail customer services team by dialing the National Rail customer service number?03457 48 49 50. This number is accessible for 24 hours but the staff will not be available on Christmas. ?If you are calling from outside the United Kingdom, you can call the National Rail contact us number +44(0)20 7278 5240 for which the international call rates apply. The customers using Welsh language can contact on National Rail enquiries Welsh number 0345 60 40 500 for which National Rail enquiry lines will be open from 7am-8pm every day but the lines will be closed on Christmas. We are happy to help and assist all our customers, and customers with hearing impairment can text on National Rail text number 0345 60 50 600 to avail the automated speech recognition services that offers live arrival/ departure board information. You can also ask any of your questions online by typing in this page?.

National Rail Registration

In case you wish to get registered with National Rail, you are required to visit the National Rail registration page ?and after this process you can enjoy the benefits available to registered customers.

National Rail Train Tracker Automated Services

To track the train information like their arrival, departure time, timetable, fares details, you can call the National Rail helpline automated services 03457 48 49 50 without wasting time on call waiting. This service can also be used via the text message by texting the station name to 8 49 50 for which the standard charges will be 25p for each reply. National Rail train tracker automated services are very helpful for customers.

National Rail Disabled Passenger?s Information

The disabled passengers can get all the travel information and assistance by visiting the National Rail disabled passenger?s information page . All the contact details of the train companies are mentioned with their telephone and textphone numbers

?National Rail Ticket Purchase

The users have various options to buy the tickets as described below:

  1. Through Online: you can get the tickets online from the ticket retailers after selecting the tickets in the National Rail journey planner via this page
  2. Over the Phone: you can buy the tickets over the phone from the train operating companies. Their contact numbers can be checked via this link
  3. At Station Ticket Office: you can check the details for the stations via this link
  4. Via the Ticket Machine: a self service ticket machine is available at various stations
  5. Via the Travel Agents: Rail appointed travel agents can also issue the tickets

National Rail Maps

You can now download the geographic and schematic maps of areas by visiting the National Rail map page

National Rail Alerts

If you wish to set up national rail alerts, you can follow the guidelines given via this page

National Rail Enquiries International

If you are calling from abroad for the rail timetable queries, you can contact the National Rail enquiries international on the National Rail enquiries international contact number +44 (0)20 7278 5240.

National Rail Complaints

Your feedback and complaints are necessary for National Rail in order to improve the services for all the customers. National Rail focuses on providing quality services but sometimes things may go wrong, so with the highly qualified customer support team, National Rail endeavor to resolve any problem promptly and to the customer?s satisfaction and probably within ten days of receiving the same. For any complaints about the services of the National Rail, or some other reason the customer can contact the National Rail customer relations team at the National Rail complaints contact number 0800 022 3720. The phone lines are open from Monday to Friday 9am-5pm but the service team will not be available on Christmas day.

The team can also be contacted by email at National Rail email [email protected]. If you wish to send the complaint or feedback in written then you can send it at the below mentioned address and the team will make all possible efforts to respond back within 10 working days

Customer Relations Team, Suite 410, 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW

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If you have any complaints regarding the train station or the ticket office, you are required to contact directly the train operating company. You can check their details via this page . The station operators can also be contacted via this link?. Still, if you are not satisfied with the given response, you can escalate the matter to the independent consumer watchdog, Transport Focus. Transport Focus has two offices and customers can send their queries, feedbacks, comments and complaints on either of the two addresses. They can be contacted for the journeys outside of London, over the phone at the number 0300 123 0860 or via email at [email protected] or via the online contact form at or even by post at the following address:

Transport Focus, 2-6 Salisbury Square, London, EC4Y 8JX

You can check their related details via this page . The Transport Focus can also be contacted at the phone number 0300 123 2140 or by mail at the following address

Transport Focus, 7th Floor, Piccadilly Gate, Store Street, Manchester, M1 2WD

For the issues concerning journeys in the London area, you can escalate the matter to the London TravelWatch. They can be contacted over the phone at the number 0203 176 2999. The customer service team can also be contacted via email at [email protected] or even by post at the following address:

London TravelWatch, 169 Union Street, London, SE1 0LL

You can check their related information via this page .

Contact National Rail through social media- Facebook, Twitter & other apps

Official Website
Official online registration
Official login
Official Facebook
Official Twitter
Official Youtube
Official Linkedin
Official iOS
Official Android

One thought on “National Rail Customer Service Contact Numbers

  1. when i open the national rail site for train times or to book tickets, and click on the “allow cookies” tab the screen is disabled by a covering coat which prevents access to all the the site and I cannot do anything. can you tell me how to log on and use the site without this preventive measure?

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