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Oyster TFL Customer Service Contact Numbers

Oyster UK customer service team makes sure the best services are provided to all the customers for providing a good experience to all the customers. The team takes care of the queries and concerns of all the customers, makes sure the environmental aspects are considered and no harmful effects are being laid upon the environment and most importantly the team makes sure the social responsibility is fulfilled. It is advisable for all to use the best services being rendered by the Oyster UK customer service team in order to have a whole new experience of the best services.

There are different ways to get in touch with the Oyster customer service team and you can select either one of the modes to get in touch with the best and most dedicated team members of Oyster family. For queries regarding the services being provided by the team, simply call on Oyster UK customer service team contact number 0343 222 1234 and the service staff will be happy to discuss the query and concern in detail with full resolution capacity. You can send your query via fax for which you need to use the Oyster helpline number 0343 222 7000 and in case you have any disability like hearing problem, etc., then simply send your text to Oyster free number 0800 112 3456 (here) and the service staff will assist you as soon as possible.

You can also send your query and concern in written to the by sending your query to Oyster customer care service address

TfL Customer Service, 4th Floor, 14 Pier Walk, London, SE10 0ES

Center map

The staff members will go through your query or concerns and revert back as soon as possible. The main aim of the team is to handle all the queries and concerns of all the service users in order to maintain a valuable place in the market and add to the development of the United Kingdom. All the other contact details are available on the Oyster contact Us page for which you simply have to click on the Oyster contact us link. Feel free to get in touch with the Oyster customer service team and discuss your query and concerns in detail for availing the best and improved services from the Oyster customer service team members.

Oyster contact numbers

Oyster UK Contact Numbers

Helpline Contact Numbers
Oyster UK Customer Service 0343 222 1234

0343 222 7000 (fax)

0800 112 3456
(free textphone)

Oyster Taxis and Minicabs Helpline 0343 222 4000
Oyster Santander Cycles Contact Number 0343 222 6666
Oyster Dial-A-Ride Helpline Number 0343 222 7777
Oyster Lost Property Contact Number 0208 681 8300
Oyster Roads Customer Service Contact Numbers 0343 222 2222

+44 343 222 2222 (overseas)

0207 649 9123 (impaired hearing)

Oyster Fleet Auto Pay Service Helpline 0207 649 9860

+44 207 649 9860

Oyster Contact Number (Challenging A PCN) 0343 222 3333
Oyster Low Emission Zone Contact Details 0343 222 1111

+44 343 222 1111 (overseas)

0207 310 8999 (impaired hearing)

Oyster Enforcement Procedure (Statutory Application Submission Assistance) 0300 123 1059
Oyster Equita Limited Contact Number 0160 463 4460 (fax)
Oyster JBW Group Contact Details
Oyster Marston Group Ltd Service Contact Number  

0199 280 3001 (fax)

Oyster TASK Enforcement Ltd Contact Details  

0208 523 0042 (fax)

 

Oyster opening hours

Oyster card support 08:00 AM to 08:00 PM Monday to Friday
Oyster tube fare cost Monday to Friday, 06:30 AM to 09:29 AM and

from 04:00 PM to 06:59 PM on weekends

Oyster Santander support Monday to Friday, from 07:00 AM to 08:00 PM and

from 09:00 AM to 07:00 PM on Saturday and Sunday

Oyster congestion charge

Oyster fleet auto pay service

from 08:00 AM to 10:00 PM

Oyster Fares Pay and Refunds Contact

There are many ways to get in touch with the Oyster customer support team and here we will be seeing the different links and contact details that will be of help to you for getting your queries resolved. The first main service being offered by Oyster is the fares, payments and refunds service which further is divided in to three main headings viz Oyster Cards, Contactless payment cards and refunds. Following the following steps in order to get the necessary information that you need:

  • If you have any queries regarding the Oyster cards including photo cards then simply click on the Oyster contact us link mentioned above and you can select the Oyster cards option available on the page. You will find a list of frequently asked questions and other contact details by which you can get in touch with one of the Oyster customer care advisor. You will get information on various topics and in case you wish to send your query further by filling a simple email form online the simply click on the Oyster contact us email form link, follow the instructions, mark the relevant details and fill in the correct details in the form and submit it. You can also upload the supporting documents regarding your query and get assistance form the team.

If you wish to get information regarding how to touch in and touch out correctly the simply click on the Oyster information link. Go through the information available online for maximum help.

If you need to find the cost of a single journey then simply click on the Oyster single fare finder link, fill in the details asked and click on show single fares option. The information will be in front of you in seconds.

In case you wish to find the price of Travelcards and caps in their fares tables, simply click on the Oyster travelcards online link. The information will be of help to you instantly.

In case you have lost your Oyster card or you think your card is stolen, then you need to immediately inform the Oyster customer care team regarding the same. You can either call on the Oyster UK customer service team contact number mentioned above or you can report the same online for which this is the Oyster reporting link. For more information regarding the same, simply click on the Oyster online link.

If you wish to manage your Oyster card online then the details are available on the Oyster contact link. All you need to do is, sign in to your contactless and Oyster account for which this is the Oyster link. The information will be of help to you before making a call to one of the Oyster customer service advisors. You can also scroll down in order to find the details of contact numbers to get in touch with the Oyster team. The Oyster lines for the same will be open from 08:00 AM to 08:00 PM for 7 days a week and 365 days a year.

  • The second option available is the Oyster contactless cards option and as soon as you click on the plus (+) sign, you will find a list of most frequently asked questions with instant answers. To get information regarding card clash, simply click on the Oyster UK online link. If you wish to see your detailed journey history then log in to your contactless and Oyster card account and get the desired information. In case you wish to sign in as a guest then click on the Oyster sign in link. Scroll down to get the contact details to get in touch with the Oyster customer service team.
  • Now refund is a hassle free process with complete information. Click on the plus sign (+) in front of the refunds option and a list of questions will appear from which you can select the best suited query. In case your journey was delayed and you wish to get information regarding refunds for the same, then simply click on the Oyster fares pay and refunds online help link, and get the desired information that you need. You will get the detailed information regarding the refunds on the page and you can also get in touch with the Oyster customer service team on the number mentioned on the page. Also, if you forget or touch in or out then the team makes a refund automatically but in case it doesn?t happen then you can log in to your Tfl online account for which this is the Oyster link.

In case you wish to make a refund online then simply click on the Oyster apply for a refund online link and for more details you can click on the Oyster refunds assistance link. In case you still wish to get in touch with one of the Oyster customer support representative then call on the contact numbers available on the link page.

Oyster contact pge

Oyster Travel Services Contact Details

Oyster aims at delivering the best services and travel information online as well as offline. First you need to click on the Oyster contact us link mentioned on the top of the page which will redirect you to a new page on which you will get the desired information online and in case you wish to discuss your query with the customer contact us team then you will find the different contact details available on the page. The best travel services are provided by the Oyster team to all the customers and it is important for the team to deliver the exact information required by the customers. Below the Fares, payments and refunds topic you will see the Travel services topic. Under the travel services, you will find various services listed from which you can select the topic in regard to your query. Following guidelines will be helpful for all to get the information they need:

  • The first topic is Tube for which you need to click on the plus sign (+) in front of the option and the information will be in front of you. You will get information regarding planned works calendar on the Oyster online assistance link, and in case you wish to change your route the information will be available on the Oyster online plan a journey link. Similarly, for information regarding tube fares cost you need to click on this Oyster tube fares cost link, to get the desired information and for your convenience, the peak timing is from Monday to Friday, from 06:30 AM to 09:29 AM and from 04:00 PM to 06:59 PM. It is cheaper to travel off-peaks and also, public holidays do not have peak times. The team aims at providing the maximum information on the links mentioned above and on the mail Oyster contact us link page and in case you still wish to get in touch with one of the Oyster customer service representatives, then you can call on the contact numbers available on the page you are on. For your convenience, the numbers on which the team will be available to take your queries is listed on the top of the page.
  • For any queries regarding Buses, you need to select the same and the information will be available on the page. You can get to know the fares of buses in London by clicking on the Oyster bus fares in London link. The buses in London follow a timetable so you can find the right bus at the right time by clicking on the Oyster bus timing schedule link. To find out more about the buses you simply have to click on the Oyster buses assistance link. In case the information available on the page is not enough and you wish to get any additional information regarding buses, you can get in touch with one of the Oyster customer service team member on the contacts available on the page.
  • Select the DLR service option for information regarding the same. In case you just want to travel by DLR, you can plan your journey by clicking on the Oyster DLR plan a journey link. For detailed information regarding DLR click on the Oyster direct DLR link. In case you think the information is not enough then feel free to call on the Oyster contact numbers available on the page.
  • Select the Trams option and further click on the Oyster trams assistance link, for detailed information regarding the same. Maximum information will be available on the link but in case you need some additional assistance then feel free to call on the Oyster customer service telephone contact number mentioned on the link page. You can also send the query in written to the team on the Oyster contact us address mentioned on page.
  • Select the London Overground option to get the various related details. For detailed information regarding the same, simply click on the Oyster London Overground online assistance link. You can get the information regarding London Overground Timetables on the Oyster online link. Just scroll down for the contact details to get in touch with the best Oyster customer service staff members to get the necessary information. In case you wish to request a refund for the service not availed, you need to click on the Oyster refunds for delays link.
  • Select TfL Rail option on the page to get information regarding the services. The detailed information is available on the Oyster TfL Rail link, and in case you wish to know about TfL Rails future, simply click on the Oyster customer support online link.
  • Select the Transport accessibility option for details regarding the same. For your convenience the detailed information regarding the same is available on the Oyster online help link. This link will provide all the necessary details regarding Oyster transport accessibility services. You can also choose to get in touch with one of the Oyster customer service representative by calling on the Oyster contact us details available on the link page. The service team will be happy to assist you and provide the relevant information you require.
  • You need to select the Santander Cycles option for getting information regarding the same. For detailed information you can visit the Oyster Santander cycles link. In case you think the information you need is not available or satisfactory, then feel free to call on Oyster helpline telephone number 0343 222 6666 for which the Oyster customer service staff will be available from Monday to Friday, from 07:00 AM to 08:00 PM and from 09:00 AM to 07:00 PM on Saturday and Sunday. Please note that the time may be different during holiday periods.

Oyster Travel Services

  • Select the Taxis and Minicabs option or click on the Oyster taxis and minicabs link, to get the detailed information regarding taxi fares, use of minicabs safely and booking a taxi. In case you still wish to get in touch with one of the best Oyster service advisor then feel free to call on Oyster contact phone number 0343 222 4000 for which the call rates and other information is available on the Oyster call rates link. You can also use the online form to get connected to the team or you can sign up to your account to get the details for which this is the link.
  • Select the River Travel option to get the details and information regarding the river fares, timetables, river bus facility and river tour pages. To get the detailed information regarding the best river travel services, simply click on the Oyster River travel service helpline link. In case you need any additional information regarding the same, feel free to call on the Oyster contact numbers available on the link page.
  • Select the Emirates Air Line option to see the most frequently asked questions or click on the Oyster Emirates Air Line information link, to get the desired information you need regarding the service. You will see different links available in the main list heading and you can select the Oyster opening hours link to see the opening hours for availing the services, click on the Oyster Emirates Air Lines fares link to get the information regarding the fare list. In case you wish to pre-book your ticket you simply have to click on the Oyster pre-booking site link, for detailed information. Please note, if you have an Oyster card then a discount will automatically be applied to the cost of your ticket and for detailed information, simply click on the Oyster cards online benefits link.
  • Select the Dial-a-ride option or click on the Oyster Dial-a-ride link for detailed information regarding the service. You need to be an existing member in order to avail this service and if you wish to book a ride, cancel a ride or report an issue or concern, simply feel free to call on Oyster contact customer service number 0343 222 7777 for all the services. In case you wish to send your query and concern via email, then send it on Oyster contact us email address available on the link page and in case you wish to send your query and concern in written, then feel free to write it to Oyster customer service address PO Box 68799, London, SE1P 4RD for which the service staff will be happy to assist you and revert back as soon as possible.
  • Select the Lost Property option available on the main link page or click on the Oyster lost property assistance link to get the necessary information in detail. In case you wish to ask about lost property on London buses, London underground, Docklands Light Railway, London Overground, Victoria Coach Station, Black Cabs(taxis), Emirates Air Line and TfL Rail services, you need to fill in the online Oyster form on the Oyster dorm link, and click on the Submit option after filling the necessary details correctly.

In case you need to report a lost property on boats, then feel free to report the same to the boat operator for which the Oyster contact list is available on the Oyster Corporate and Private boat hire link. For reporting a lost property on Piers, you can send the same on Oyster email ID [email protected], and to report a lost property on Trams, simply call on Oyster telephone number 0208 681 8300. If you wish to send your request in written regarding the lost property, write to the Oyster team on Oyster contact address

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200 Baker Street, London, NW1 5RZ

Oyster Roads Customer service

The best road services are provided by the Oyster roads customer service team to all the customers in order to make their journey comfortable. The Roads service assistance can be availed on the Oyster online assistance link, for which you need to click on this link and various other sub-topics will appear in front of you. Following links and information will be helpful for you to get the maximum details regarding the Oyster roads services:

  • Select the Congestion Charge option or click on the Oyster congestion charge link to get the detailed information regarding the service. For information regarding the congestion charge zone, simply click on the Oyster link, for any other information or any additional information you can call on Oyster customer telephone number 0343 222 2222 and in case you are calling from overseas, you can call on Oyster telephone number +44 343 222 2222, for which the Oyster opening hours will be from 08:00 AM to 10:00 PM. In case you have impaired hearing and you wish to send your query via text, then send it to Oyster textphone number 0207 649 9123 and in case you prefer to send your query or request in written, then send it to Oyster customer service address PO Box 344, Darlington, DL1 9QE for which the service providers will be happy to assist you and provide the necessary information.

Oyster congestion charge number

For Fleet Auto pay services, you can get in touch with the best service representatives by calling on the Oyster phone contact number 0207 649 9860 and in case you are calling from outside UK then call on Oyster contact number +44 207 649 9860 for which the Oyster opening hours will be from 08:00 AM to 10:00 PM from Monday to Friday. For other and detailed contact details, click on the Oyster help and support link.

If you wish to get information regarding Challenging a PCN, simply call on Oyster assistance contact number 0343 222 3333 for which the service staff will be happy to guide you well from Monday to Friday, from 08:00 AM to 08:00 PM. Please note that the lines will be closed on weekends and bank holidays for all the Congestion charge services mentioned above.

  • London has various walking routes and in order to get information regarding the same, simply click on the Oyster top walking routes link. In case you need more information in detail, click on the Oyster Walking link. You can also contact the Pyster team by simply sending your query via email to Oyster contact us email ID[email protected], and in case you wish to get in touch with the Oyster legible London team the send your query or concern via email to Oyster email address [email protected].
  • Select the Low Emission Zone option for details regarding the same or simply click on the Oyster online assistance link to get the detailed information that you need regarding LEZ. There are various ways by which you can get in touch with the Oyster customer care staff for assistance and information. The 1st way is to call on Oyster customer care telephone number 0343 222 1111 and in case you are calling from outside UK then call on Oyster contact telephone number +44 343 222 1111 and in case you have impaired hearing then simply send a text on Oyster textphone number 0207 310 8999 for which the Oyster opening hours will be from 08:00 AM to 08:00 PM from Monday to Friday and please note that the Oyster helplines will be closed on Saturday, Sunday and Bank holidays. The 2nd way is to send your queries and concerns in written to Oyster customer service address PO Box 343, Darlington, DL1 9QD.

Low Emission Zone

  • Select the Coaches option available on the link page for Oyster FAQ?s related to the coach services or simply click on the Oyster Coaches information link, to get the detailed information that will be helpful to you. In case you still wish to have a word with one of the Oyster customer care advisor then simply call on the Oyster contact number available on the page, in case you wish to send your query in written, send it to Oyster customer service address 164, Buckingham Palace Road, London, SW1W 9TP for which the service providers will get back to you as soon as possible.
  • Select the Cycling option available on the page in order to know if you can take your bike on public transport, to know the improvements and projects of cycling, ordering cycle guides, and other useful information. For more and detailed information regarding the services, simply click on the Oyster Cycling information link. In case you still wish to have a word directly with one of the Oyster team members for information regarding the same, you can call on the Oyster contact numbers available on the link page.
  • In case you have any street and other road issues and you wish to discuss the same with the Oyster customer service team then you simply have to click on the Oyster driving online information link. In case you wish to get in touch with one of the Oyster customer service team representatives, you can call on the Oyster telephone and Oyster textphone number available on the page. The dedicated team members will be happy to assist you.
  • Select the Oyster Deliveries in London online assistance link, for detailed information regarding fleet operator recognition scheme, and other information regarding retiming and out of hour deliveries. You can contact the Oyster customer support team on the Oyster telephone number mentioned on the page or you can send your query via email to Oyster customer support email address [email protected].
  • In order to know the enforcement process you simply have to click on Oyster congestion charge enforcement procedure link, and get the desired information, in case you need further guidance regarding submitting an application to file a Statutory declaration out of time, you can contact the Oyster statutory declaration helpdesk number 0300 123 1059. Also, if you need the contact details of the contracted enforcement agents you can simply click on the Oyster enforcement link, and as soon as you click on this link, a new page will open in which you will see 4 main topics from which you need to select the 4th option and as you will scroll down, you will find the contact details for the same. For your convenience, the contact details are made available in the list on the top of this page.

Oyster Commercial Property Details

You can now get detailed information regarding Oyster commercial property services by simply clicking on the Oyster commercial property details link. As soon as you open the page, different topics related to the Oyster commercial properties will appear from which you can select the best suited topic in accordance to your query. This link page will be helpful to you for getting the necessary information that you need.

Oyster Consultants Assistance Link

Now detailed information regarding the Oyster consultation services is just a click away that means you simply have to click on the Oyster consultant?s assistance link to get the detailed information regarding the Oyster consultation services being offered for your wellness. In case you have a specific query regarding the service, you can send you query and concern online by clicking on the Oyster consultant?s assistance link. As soon as you open this link, you will have to type your concern or query in the box, enter your email in the box available below the query box and click on the send option. The team members will get in touch with you as soon as possible.

Oyster Corporate Affairs Contact Details

The Oyster customer support team aims at replying to your queries related to corporate affairs within 10 working days. In case of any query regarding the same, you simply have to click on the Oyster corporate affairs contact details link, fill in the correct details that have been asked and click on the Submit option available on the page.

Oyster Complaints Procedure

In case you are unhappy with the congestion charge service that the team has rendered, or you wish to give the team your valuable suggestions for improving the services, feel free to discuss the same with the team in detail. In case you have a complaint and you need to discuss it with the team, the team will be happy to resolve your issue internally without you having to make a formal complaint. The following Oyster complaints procedure has to be followed in order to make a complaint or give your valuable feedback:

  • Step 1: In this step, you can firstly choose to make a complaint online for which you need to click on the Oyster complaints procedure link, fill in the correct and accurate details listed on the link page, upload the supporting documents if necessary and press the continue icon for further instructions. The team will revert back as soon as they receive your request. In case you wish to make a complaint in written then feel free to send the written complaint to Oyster complaints customer care address Customer Service Manager, Congestion Charges, PO Box 344, Darlington, DL1 9QE. In case you wish to make a complaint telephonically, feel free to call on Oyster complaints contact number mentioned on the Oyster congestion charge service complaints link.

Once you submit your complaint, do tell the team in which mode you need the resolution like through email, post or by telephone service. The team normally replies to your concerns within 10 working days. But in case there is no reply or you are not satisfied by the resolution given to you, feel free to use the method mentioned in the Step 2 below.

  • Step 2: In case you are not satisfied with the response from the Oyster UK team then you can take your complaint further and send it to Oyster complaints address Customer Correspondence Manager, Road User Charging, Service Operations Directorate, 1st Floor, 230 Blackriars Road, London, SE1 8NW. The specialists will respond to your complaint within 10 working days. In case a full investigation is needed for your concerned issue then be patient and let the specialist do the rest. The specialist will let you know in case there will be any delay in resolving your complaint.
  • Step 3: In case you are still unhappy after following the 2nd step, you may ask the team to conduct a final review by writing to the Oyster team address General Manager, Road User Charging, Service Operations Directorate, 1st Floor, 230 Blackriars Road, London, SE1 8NW. The general manager will conduct the final review and respond within 10 working days. The general manager will respond to your complaint with the final position of your complaint.

In case you are still not satisfied with the resolution provided to you then you can contact the Local Government Ombudsman (LGO) team for which you need to visit the Oyster local ombudsman team link, or else send your complaint to Oyster ombudsman team address The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH.

For complaints other than congestion charge service, you are required to contact the team on the Oyster contact numbers listed on the Oyster help and support link.

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Oyster UK provides the best transport services to all the customers as an integrated transport authority and is responsible for delivering Mayor of London Sadiq Khan?s strategy and commitments on transport. Oyster UK runs the day-to-day operation of the Capital?s public transportation facility network and is indulged in efficiently managing the main roads of London. For your information, more than 31 million journeys are made across their network in a systematical manner. The Oyster UK customer service team is responsible for letting the city move and work in order to grow efficiently. Your safe and great journey adds up to the value of the service providers who then takes the responsibility to resolve all your queries and concerns in order to make the service better for all.

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