Extra Energy is a British Company based in Birmingham, United Kingdom and it supplies gas and electricity to private and business customers. According to Wikipedia is the most complained energy supplier company in the UK with more than 1,900 complaints in 2017, between January and March. If you are already a customer of Extra Energy UK and you want to cancel their services, then reading this article will help you to understand better how to properly do it in order to save time and money. You will see animated photos and screenshots taken from the Extra Energy UK website, images that will help you to have a better perspective of what to do when you decide to make a cancellation of their services. To do that, please follow the steps presented below in the article.
- Visit Extra Energy UK website
- Check the help pages for information about cancellation fees
- Contact Extra Energy UK free number 0800 953 4774
You will find out in this Extra Energy article information written as a step-by-step guide created for customers like you to better understand how to cancel an Extra Energy account or service. With each step you’ll take, you will see the clear picture of what to do and how to properly cancel services or products. If you have questions and enquiries related to this energy company, please visit the Extra Energy Contact Numbers page on our website.
Step 1 – Enter the Main Extra Energy UK Website
- Enter the main Extra Energy UK website
- Make sure you know exactly what service you need to cancel
- Prepare a credit card to pay the cancellation fees
Step 2 – Review Extra Energy Cancellation Conditions
In order to view cancellation conditions of Extra Energy UK account or different energy services provided by this company, you need to visit the Standard Domestic Contractual Terms & Conditions and to read what you are interested in. The first thing you need to do is to open that pdf file and search for the word cancel; you will see then eight situations where you can find this word.
How to Cancel Extra Energy UK Services
The first thing you will notice about cancellation options is the 14 days cooling off period when you can cancel your contract at no risk of paying any cancellation fees. The cancellation can be made online or by the telephone by contacting the Extra Energy Customer Service team by phone at the end of this guide saying that you want to cancel your contract or the entire account.
How to Cancel Extra Energy UK Direct Debit Payments
When you sign a contract with Extra Energy UK you will need to pay for gas or electricity provided under this contract. From time to time, the prices for the energy they supply may become higher than the moment you have signed up the contract and so they may charge different prices; you may be asked to pay in a certain way or to pay a deposit and use a certain meter. If you have a Direct Debit payment set up with Extra Energy UK and you no longer want to pay that way due to different circumstances like the fact that you are unhappy with the way their services are provided or if the prices are too high, then you can request a cancellation of your Direct Debit payment by logging into your Extra Energy account and cancel it. Alternatively, you can request the cancellation by the telephone at the end of this guide.
How to Make a Complaint to Extra Energy
If you are unhappy with the services Extra Energy provides, then you will have to send them a complaint, then request a cancellation if the solution they provide is not what you have expected and request a refund. To make a complaint you need to contact the Extra Energy UK customer service by email or by telephone at the end of this guide. When you call the support team and you want to make a complaint, you need to have at hand your account number; if you are unhappy with the solution they provide, you should contact then the Complaints Management team.
Then if you are still unhappy you can request that the Complaints Handler to refer your problem to the Head of Customer Services and this is the place where they will provide you with a conclusive resolution. The complaint typically takes four weeks and you should expect an apology and an explanation to your problem, how and why it occurred and how will they fix it. In some cases, there might be financial compensation paid to you.
Step 3 – Access My Extra Energy and cancel Account
When you access the Extra Energy UK website you will be able to see different links and sections that will help you to access your services. If you click My Extraenergy button at the bottom of the homepage, you will be taken to the login page where you need to enter your credentials as you can see in the picture above. Enter your Username and Password if you want to make a payment, if you need to see your bills and payments or you want to manage your direct debits, access also your account when you want to give meter readings or you want to view and amend your contact details, cancel services or your entire account. Locate each service you want to cancel, no matter if it’s the direct debit payment or the cancelling of your gas or energy and then select cancel and you are ready to go.
Step 4 – Contact Extra Energy Customer Service Contact Number Helpline
Reading this article you could see and understand that there is not such a complicated task to cancel an Extra Energy account or service: it takes only a couple of minutes to locate your online account and then to cancel the services that you want. If you want to change your supplier or you just want to quit Extra Energy for different reasons, then you should contact the support team. Simply call the Extra Energy UK customer service free number 0800 953 4774 and you will get expert advice from one member of the customer service team.