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How to Cancel Gumtree


Gumtree is an online business in the United Kingdom founded in 2000 that offers online classifieds ads for the British online community. Gumtree is a website where the ads are free or paid. In 2010 Gumtree was receiving more than 14 million monthly visitors, being among the top 30 websites in the UK. It has also subsidiaries in Australia, South Africa and Singapore. In 2005, Gumtree is part of the eBay classified giant group.

If you are already a Gumtree customer and you want to cancel your free or paid advertising or you want to cancel Gumtree account, this article will help you to understand better how to do that faster in order to save time and money. Follow the steps below and read the information presented in this piece of information.

  • Visit the main Gumtree website
  • Check the cancellation policy and be prepared to pay some fees
  • Log in to your Gumtree account
  • Contact Gumtree Customer Service?0208 605 3325


The information presented in this Gumtree article will act like a multi-step guide created for you to easily understand how to cancel Gumtree ad or account. You will understand with each step you’ll take how to properly cancel Gumtree to save time and money at the same time. In case you want to know more about this company, don’t hesitate to visit the Gumtree contact numbers page.

Step 1 – Enter the Main Gumtree Website

Gumtree homepage
Entering the main Gumtree website you will find the best source of information about how to cancel your Gumtree account, ad, subscription or alert. Visiting the help pages, you will find all the answers to your questions, but if you don’t want to do that, you can follow the steps presented here. You will be able to understand how to cancel a free ad, how to stop the payment for your paid ad, how to cancel a subscription or an alert or how to even cancel your entire Gumtree account.

  • Enter the main Gumtree website
  • Know exactly what Gumtree service or product you want to cancel
  • Prepare a payment method in case you have to pay some cancellation fees

Step 2 – Review Gumtree Cancellation Policy

Gumtree cancellation policy
If you want to cancel your Gumtree subscription, your Gumtree free or paid ad, your Gumtree account or alerts, just visit the help pages of their site and see the cancellation policies.

Step 3 – Cancel Gumtree services and products

Gumtree cancel services

Gumtree Register Account

Gumtree register account
The first step in order to have a Gumtree account is obviously to register. Registration is fast and easy, you just need to enter a few details and you are ready to go. You have to enter your First Name, Last Name, an email address and a strong password and then click the register button. You have the option to sign in with your Google account. If you already have a Gmail account, you surely have a Google account also so use that. If you are already signed in on your Google account, you just have to click a button. In order to save time with the registration on Gumtree, you can easily use that account.

Gumtree Cancel Ad

Gumtree cancel ad

If you want to cancel your ad, you need to log into your Gumtree account and go to the “Manage my ads” page. Once you are there click the delete link and the ad will stop showing and will move from Active Ads to Inactive Ads. A Gumtree ad can be deleted at any time after posting it. An Inactive ad can’t be removed because Gumtree keeps these ads in case you change your mind and you want to repost it. An inactive ad can be reactivated at any time and you can even edit it in case you want to repost it. If the original ad was active for 30 days and you removed it after 10 days, when you repost it, that ad will be active for 20 days.

Cancel Gumtree Alerts

Cancel Gumtree alerts
Email alerts are notifications you will get from Gumtree when someone posts an ad similar to a search you’ve made on the site. To set an alert you need to run a search and then to set search alert. When someone posts an ad similar to your alert, you will receive a notification by email. To cancel and delete that email alert, you just have to log in to your account and go Alerts and delete the one you like.

How to Delete Gumtree Account

How to delete Gumtree account

If you want to deactivate Gumtree account you need first to login to your account. Then on the top right section of the homepage, you will see MyGumtree button. If you click that, you will see then different buttons: Manage my Ads, Messages, Favourites, My Alerts and My Details. You need to click My Details. You will be taken then on the Manage Account page. You will see there your details and at the end of the page, you will see the Deactivate your account link. Click on it and your Gumtree account will be deactivated.

Gumtree Refund Policy

There is a possibility to get a refund back, but this excludes some situations when you will not receive a refund. These situations include:

– braking Gumtree rules
– if you post ads for massages
– if you post ads in wrong categories on purpose
– if you post more than one ad for the same item
– if you delete an ad you paid for
– if you paid for an ad and goes live and you change your mind
– if you pay for a feature and then you change your mind
– if an item is on the Not Allowed Items list

Step 4 – Contact Gumtree Customer Service Contact Number Helpline

As you could see in the article, it is not so complicated to cancel a Gumtree Ad, a Gumtree alert or even the Gumtree account itself. It takes just a few steps and clicks of some buttons and you are done. However, if you find these steps complicated and you can’t cancel Gumtree account by yourself, you should contact the Gumtree phone number 0208 605 3325 where a member of the customer service team will be there to answer all your queries and questions related to cancelling Gumtree services or account!

2 thoughts on “How to Cancel Gumtree

  1. Tried to login forgotten password . Tried many times to change it without success. The system is not working so can they please delete my account.

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