Samsung is a South Korean company with its headquarters in Seoul and it was founded in 1938 as a trading company entering in the electronic industry in the late 1960s. With a total of more than 489.000 employees all around the world and a revenue of US305 billion in 2014, Samsung is selling in UK a range of electronic products such as mobile phones, TVs, Audio and Video products, Home appliances, Computing and IT products and Wearables.
If you are a Samsung UK customer and you want to cancel your existing order or your contract, you will find this article very useful to help you understand how to properly make the cancellation of a Samsung product or service easier. To proceed with your Samsung cancellation you should follow the steps presented in the article below:
- Visit the main Samsung website
- Check the Help and FAQ pages for cancellation fees
- Contact Samsung Customer Service 0330 726 7864
This piece of information may act like a muti-step guide created for customers like you in order to better understand the cancellation process of a Samsung order or service. With each step you will take on reading this article, you will learn important things like how to log in to your Samsung account, how to change or cancel an order or how to get in touch with the Samsung UK customer service by the phone. If you want to find more about this company, don’t hesitate to visit the Samsung UK contact numbers page on our website.
Step 1 – Enter the Main Samsung UK Website
When you visit the main Samsung UK homepage you will be able to find the best source of information on how to cancel your Samsung order or contract.
- First, enter the Samsung UK website
- Make sure you know what Samsung order or service you want to cancel
- Prepare a payment method for your Samsung UK cancellation
Step 2 – Review Samsung UK Cancellation Conditions
When you visit the Frequently Asked Questions you will find a section named Cancellation and Return where you can read what is the returns period, if you have to pay postage when you post an item back, how to change an order or how to cancel a Samsung order.
How to Cancel Samsung Contract
If you want to cancel your Samsung contract and return the products you have purchased for any reason, you can do that inside the 28 days period from the time you have received the products. In case you receive faulty products you have to notify Samsung inside the 28 days cooling off period and you can ask for a repair service or for a refund. If the faulty product is found after 30 days, you need to contact Samsung customer service by phone and you will receive either a repair, either a refund for the product.
How to Change a Samsung Order
Once your order is placed you will not be able to change it; but if you decide to change your order you have to cancel it first, return the items or place a new one. If you return a faulty product inside the 28 days cooling off period you can do that for free; if the items are large, the Samsung customer service will arrange that for you and you can get in touch with them at the end of this guide by calling the support department.
Samsung Refurbished Products Warranty
If you purchase refurbished product from Samsung, you will get one-year limited manufacturer warranty for any defects in materials for refurbished Samsung branded products purchased from Samsung.com. If your items will develop a fault inside the 12 month warranty period you will get a repair upon receipt of the items, but you will be responsible for shipping costs of your items back to Samsung warehouse.
How to Return Samsung Damaged Items
If you don’t want to accept your delivery from the courier because it looks damaged, you can do that and refuse the accept the items. When you do that, the items will get back to Samsung and a refund will be automatically made to you, but it can take up to 15 days from the moment of receiving back the items. If you signed for the package and you found out that the items are damaged, you can return them back to Samsung inside the 28 days period and you will receive a full refund.
Step 2 – Login To Your Samsung Account
First step in canceling a Samsung contract, order or product is to login your Samsung account; go to the Samsung homepage and locate the Log-in button located at the right top of the page and click on it, then enter your Login credential, user ID and password.
Step 3 – How to Cancel Samsung Order
If you want to cancel your Samsung order you have to Log in first into your account, then select My Samsung, select Shopping Support link, select Order and you will see then all your orders; then click the ‘Cancel’ button displayed against the relevant order. In case you don’t have a Samsung account, select My Samsung, then Select Shopping Support, Select order, enter order number and email address and click the Cancel Button displayed against your order.
Step 4 – Contact Samsung Customer Service Contact Number Helpline
As you could see from this Samsung cancellation article, it is not so complicated to cancel a Samsung order or an account, you just have to follow some simple steps and you are done. You can even send back the items to Samsung if you are not satisfied with the quality of the products or if you got them damaged and you will receive a full refund of your money. However, if you don’t have the experience of the online environment or the ability to do the cancellation of a Samsung order by yourself, online, you can get in touch with Samsung phone number 0330 726 7864 and a member of the customer service department will assist you if you want to proceed with a Samsung cancellation of an order or for the entire account that you have online with them.