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How to Cancel Virgin Guide

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How to Cancel Virgin Guide
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How to Cancel Virgin

First, if you like to cancel Virgin, you can call their customer service at 0843 837 5390 call will cost you 7p/minute plus your access charge, as part of our call connection service. Find more numbers on this page.

Virgin Media is a British company operating in the United kingdom, offering television, broadband internet, mobile and fixed telephone services. With the headquarters in Hook, UK, Virgin was formed from the merging between Telewest and Virgin Mobile UK. Virgin Media had more than 4.8 million customers, with around 4 million customers for broadband services and 4.1 million customers receiving fixed telephone services and 3.7 million customers having television services. If you have a Virgin account and you want to cancel it, reading this article will help you do that easier. To cancel your Virgin account, you need to follow some steps.

  • First, enter Virgin website
  • Log in to your Virgin account
  • Check any fees you need to pay for your Virgin cancellation
  • Contact Virgin Customer Service 0345 454 1111

Virgin

The information that you will be able to found on this page will act as a guide created in order to help you make your Virgin cancellation easier. You will understand if you have to pay some cancelling fees or more important information. If you want to find more about Virgin Media, please visit the Virgin Contact Number Page.

Step 1 – Enter Main Virgin Website

Virgin Media Homepage

Entering the main Virgin Media website will help you understand what kind of conditions you need to meet in order to cancel your actual Virgin account.

  • Enter Virgin website following this link
  • Make sure you know what Virgin service you want to cancel(Broadband, TV or Phone)
  • Prepare a payment method in case you need to pay cancellation fees for early contract termination with Virgin Media

Broadband, TV and Phone Line

When you cancel Broadband, Tv or Phone line you will have to meet the same conditions and pay some cancellation fees in case your contract has not ended. In order to cancel your account, you need to know that you may have a 9, 12 or 18 months contract that needs to be over, otherwise some fees may occur. You can read below the cancellation fees and conditions.

Step 2 – Review Virgin Cancellation Fees and Conditions

Virgin Cancellation Fees

If you want to cancel your Virgin account, just call 150 from your Virgin media mobile or phone or just the customer service number at the bottom at this guide. When you want to terminate your account you have to pay some cancellation fees if your contract has not ended. If the contract has ended, you have to notice Virgin media with 30 days before leaving.

When you cancel your Virgin Broadband, you will still be able to use your Virgin Media Mail for an additional period of 90 days. This period is granted so you can save your contact, files or emails that you want to keep. When the services will be disconnected, you will be notified if you are due some refund on your account, in case you have paid in advance for any Virgin services. The refund will be sent as a cheque in 35 days after closing your account to the contact address provided.

Step 3 – Log Into Your Account And Cancel Your Virgin Service

Virgin Media Login

In the top right of the Virgin homepage, you will find a sign-in link. When you get to that page you will have to insert your Username and Password. If you forgot any of these credentials, you can use the Forgotten username or Forgotten Password link to get new ones. If you don’t have an online account already, you can register using the Register now link. Once you are inside your Virgin account, you will be able to see your bills and payments, your mobile bills, mobile usage, broadband usage and you can change your billing options. To the right of My Bills and Payment, you will be able to see the My Products link. Click that link and locate the service or product that you want to cancel from Virgin. If you can not handle that online, you will still be able to do it by the phone, calling the customer number below.

Step 5 – Contact Virgin Customer Service Contact Number Helpline

You will discover that is not difficult to cancel any of your Virgin services or products. If you can not do it online on the Virgin web page, then you will be able to cancel any service or account by contacting the Virgin phone number 0345 454 1111. There an agent from the support team will be able to solve this cancellation for you.

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25 thoughts on “How to Cancel Virgin Guide

  1. Just gave notice to quit virgin media and the man was very negative , I gave 1 month notice , I have a month by month roll over CONTRACT

  2. I have lost the will to live dealing with these. If you are lucky enough to actually speak to someone that speaks English they are as equally useless and unhelpful as those that can’t

  3. Very difficult company so many customer service departments non of them worked,
    I try to update the account very difficult finally cancellation its impossible its took me 1 week to cancel the contract, all call goes to call center. very hard service

  4. I gave notice to Swansea in June and had 2 further bills. Called them to cancel and had a nightmare of a time. She wanted further 30 days(told them to fly) and constantly talked over me. I have not used this Mobile for 60 days. Hope they got the message this time. No wonder Branson is a recluse, he’d get mobed by angry customers everywhere he went otherwise.

  5. virgin phoned cancelations last year and they gave me a better deal which tromped me to stay (in part of which my bill stays the same every month) however here i am getting told my bills going up again, this is not the deal i agreed to for me to stay ( and every time i try to phone customer service are next to useless and was on hold twice with cancellations for over half hour both times) is this service

  6. Subscriptions just gone up again so will cancel, also every time I ring virgin media I can’t understand a word they say because nobody is English, not a very good.

  7. I am selling a house which is now empty and no longer need the Virgin Broad Band only, service, no. ‘phone. I set the account up some time ago and I cannot remember the password. The account has been paid by direct debit, and Virgin say if I do not have the password they need to know the broadband speed which is printed on the annual paper statement, which the tenants did not send it on to me. Can suggest how I can cancel this a/c. I do have the modem. help would be much appreciated. Many thanks

  8. Tried to cancel a sim card as I didn’t realise it was a 12 month contract. Couldn’t remember my ‘memorable information’ which I’m sure I never even gave them in the first place so the first woman I spoke to told me to ring them back when I’ve got he correct details. I explained that would be impossible – she apologised and said that she couldn’t help me then hung up. Same goes for the second guy I spoke to but he started asking me what I would do if I had the same problem with Twitter or Facebook and started getting angry so I asked to speak to a supervisor. He said that they would say the same thing. Told him I would like to speak to one anyways as I’m extremely unhappy with their service but he just kept repeating the same thing over and over so I ended up asking to speak to a supervisor about 15 times. Eventually spoke to another woman who was supposedly his manager who told me she was in my account and the sim was cancelled. Still not sure if she was just saying it to get me off the phone. Stuck with them for 12 months now for Broadband. Don’t waste time or money with Virgin – I wish I’d paid a little bit more a month and went with someone with a far fewer unhappy customers.

  9. Tried to cancel a sim card as I didn’t realise it was a 12 month contract. Couldn’t remember my ‘memorable information’ which I’m sure I never even gave them in the first place so the first woman I spoke to told me to ring them back when I’ve got he correct details. I explained that would be impossible – she apologized and said that she couldn’t help me then hung up. Same goes for the second guy I spoke to but he started asking me what I would do if I had the same problem with Twitter or Facebook and started getting angry so I asked to speak to a supervisor. He said that they would say the same thing. Told him I would like to speak to one anyways as I’m extremely unhappy with their service but he just kept repeating the same thing over and over so I ended up asking to speak to a supervisor about 15 times. Eventually spoke to another woman who was supposedly his manager who told me she was in my account and the sim was cancelled. Still not sure if she was just saying it to get me off the phone. Stuck with them for 12 months now for Broadband. Virgin – I wish I’d paid a little bit more a month and went with someone with far customers.

  10. Trying to cancel my virgin tv package + have forgot my password they have said they will send a letter to me I’ve been waiting over 3 weeks what can I do suffer from epilepsy getting upset now + stressed

  11. Phone the customer service number. The automated system will ask you for various letters of your password. Just keep ignoring it. After it asks you for the information about 3 or 4 times you will be put through to an operator. Tell the operator that you have forgotten you Customer Verification Password and that you would like to reset it. They will ask you a few security questions like postcode and email address. Choose a word between 7 and 9 characters long. It’s as simple as that. It can only be changed over the phone after they go through the security checks. Hope that helps.
    Justin

  12. Hi Stuart, I had the same problem as you. My password came through the post within 4 days. I suggest you ring them back and request it again.

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